Patents by Inventor Thomas MacDonald

Thomas MacDonald has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 8464098
    Abstract: A microcontroller device comprising a receiver component configured to receive a one or more reset signals for the microcontroller device; an identification component configured to identify a source of the or each reset signals received by the receiver component; a time interval determining component configured to determine a length of a time interval in accordance with the identified source of the or each reset signals received by the receiver component; a voltage setting component configured to set a voltage of an output of the microcontroller device to a first value on receipt of a reset signal by the receiver component; and a control component configured to maintain the voltage of the output at the first value for the duration of the determined length of the time interval; and set the voltage of the output to a second value on substantial completion of the determined length of the time interval.
    Type: Grant
    Filed: April 15, 2008
    Date of Patent: June 11, 2013
    Assignee: Freescale Semiconductor, Inc.
    Inventors: Ray Marshall, Thomas MacDonald, Andrew Stephen Mihalik, Jr.
  • Patent number: 7920693
    Abstract: Call center management with at home agent access based on caller language is provided herein. Calls from customers of a client are received at an interactive voice recognition (IVR) system, which determines a language of the caller by detecting the language or language selection by keypad entry. The IVR system determines an available at home agent with the proper language skills and forwards the call to be processed by the at home agent. The at home agents can call the call center to set their status. Information associated with the call may be collected and used by associated system(s) such as quality control, status monitoring, financial processing, and the like.
    Type: Grant
    Filed: November 21, 2006
    Date of Patent: April 5, 2011
    Assignee: Teletech Holdings, Inc.
    Inventors: Bruce Sharpe, Thomas MacDonald, Jamie Horgan
  • Publication number: 20110022897
    Abstract: A microcontroller device comprising a receiver component configured to receive a one or more reset signals for the microcontroller device; an identification component configured to identify a source of the or each reset signals received by the receiver component; a time interval determining component configured to determine a length of a time interval in accordance with the identified source of the or each reset signals received by the receiver component; a voltage setting component configured to set a voltage of an output of the microcontroller device to a first value on receipt of a reset signal by the receiver component; and a control component configured to maintain the voltage of the output at the first value for the duration of the determined length of the time interval; and set the voltage of the output to a second value on substantial completion of the determined length of the time interval.
    Type: Application
    Filed: April 15, 2008
    Publication date: January 27, 2011
    Applicant: Freescale Semiconductor, Inc.
    Inventors: Ray Marshall, Thomas Macdonald, Andrew Stephen Mihalik
  • Publication number: 20070160188
    Abstract: Call center management with at home agent access based on caller language is provided herein. Calls from customers of a client are received at an interactive voice recognition (IVR) system, which determines a language of the caller by detecting the language or language selection by keypad entry. The IVR system determines an available at home agent with the proper language skills and forwards the call to be processed by the at home agent. The at home agents can call the call center to set their status. Information associated with the call may be collected and used by associated system(s) such as quality control, status monitoring, financial processing, and the like.
    Type: Application
    Filed: November 21, 2006
    Publication date: July 12, 2007
    Applicant: TeleTech Holdings, Inc.
    Inventors: Bruce Sharpe, Thomas MacDonald, Jamie Horgan
  • Patent number: 6814375
    Abstract: A carrier sheet with an integrated card and preferably, but not exclusively, a magnetic strip card is described. The sheet contains printed information which is in part card information printed at a predetermined location on a front face of a carrier sheet in a card region thereof and oriented to be disposed on an outer surface of the front and a rear card panel of the card to be formed. The siliconized liner patch, containing a pressure-sensitive adhesive, is laminated on the back surface of the carrier sheet and disposed to extend over the card region. A face patch of clear poly material containing a magnetic strip is immovably secured over the card region on the front face of the paper carrier sheet.
    Type: Grant
    Filed: October 10, 2001
    Date of Patent: November 9, 2004
    Assignee: Relizon Canada
    Inventors: Christopher Robert Cox, Thomas MacDonald, Thomas Carrigan, William Dale Ritchie
  • Patent number: 6773035
    Abstract: A carrier sheet with an integrated card and preferably, but not exclusively, a magnetic strip card is described. The sheet contains printed information which is in part card information printed at a predetermined location on a front face of a carrier sheet in a card region thereof and oriented to be disposed on an outer surface of the front and a rear card panel of the card to be formed. The siliconized liner patch, containing a pressure-sensitive adhesive, is laminated on the back surface of the carrier sheet and disposed to extend over the card region. A face patch of clear poly material containing a magnetic strip is removably secured over the card region on the front face of the paper carrier sheet.
    Type: Grant
    Filed: October 10, 2000
    Date of Patent: August 10, 2004
    Assignee: Relizon Canada Inc.
    Inventors: Christopher Robert Cox, Thomas MacDonald, Thomas Carrigan, William Dale Ritchie
  • Publication number: 20020041093
    Abstract: A carrier sheet with an integrated card and preferably, but not exclusively, a magnetic strip card is described. The sheet contains printed information which is in part card information printed at a predetermined location on a front face of a carrier sheet in a card region thereof and oriented to be disposed on an outer surface of the front and a rear card panel of the card to be formed. The siliconized liner patch, containing a pressure-sensitive adhesive, is laminated on the back surface of the carrier sheet and disposed to extend over the card region. A face patch of clear poly material containing a magnetic strip is immovably secured over the card region on the front face of the paper carrier sheet.
    Type: Application
    Filed: October 10, 2001
    Publication date: April 11, 2002
    Inventors: Christopher Robert Cox, Thomas MacDonald, Thomas Carrigan, William Dale Ritchie