Patents by Inventor Thomas R. Pepera, II

Thomas R. Pepera, II has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Rehabilitation of underperforming service centers
    Patent number: 8478634
    Abstract: This disclosure provides apparatus and methods for rehabilitating an underperforming service center operated by an entity. The service center may be included in a plurality of service centers. A service center may be characterized as underperforming based on a calculated health score. The health score may be based on a technology malfunction that occurred at the service center. The health score may be based on an intensity score. The health score may be based on an incident count. The health score may be based on a network count. The health score may be compared to a threshold. If the health score is below the threshold, the service center may be characterized as underperforming. A service center characterized as underperforming may be included in a chronic list. The chronic list may be mined for patterns characteristic of an underperforming service center.
    Type: Grant
    Filed: October 25, 2011
    Date of Patent: July 2, 2013
    Assignee: Bank of America Corporation
    Inventors: Strand M. Hoagland, Nathan Dent, Thomas R. Pepera, II, Pamela M. Ferrell, Richard L. Fitzgerald