Patents by Inventor Thomas S. OTVOS

Thomas S. OTVOS has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Industry benchmark forecasting in workforce management
    Patent number: 11632468
    Abstract: A method for providing anonymized contact information to a workforce management system includes receiving contact information from a plurality of customer business units; assigning each of the plurality of customer business units one or more industry classification codes or product classification codes; anonymizing, by a processor, the contact information to the one or more industry classification codes or product classification codes; receiving, by a processor, a query from a workforce management system for anonymized contact information in one or more industry classification codes or product classification codes; and providing the anonymized contact information to the workforce management system for use in a workforce management predictive model.
    Type: Grant
    Filed: November 21, 2022
    Date of Patent: April 18, 2023
    Assignee: NICE LTD.
    Inventors: Gregory E. Frangos, Thomas S. Otvos
  • INDUSTRY BENCHMARK FORECASTING IN WORKFORCE MANAGEMENT
    Publication number: 20230078914
    Abstract: A method for providing anonymized contact information to a workforce management system includes receiving contact information from a plurality of customer business units; assigning each of the plurality of customer business units one or more industry classification codes or product classification codes; anonymizing, by a processor, the contact information to the one or more industry classification codes or product classification codes; receiving, by a processor, a query from a workforce management system for anonymized contact information in one or more industry classification codes or product classification codes; and providing the anonymized contact information to the workforce management system for use in a workforce management predictive model.
    Type: Application
    Filed: November 21, 2022
    Publication date: March 16, 2023
    Inventors: Gregory E. FRANGOS, Thomas S. OTVOS
  • Industry benchmark forecasting in workforce management
    Patent number: 11522999
    Abstract: A method for providing anonymized contact information to a workforce management system includes receiving contact information from a plurality of customer business units; assigning each of the plurality of customer business units one or more industry classification codes or product classification codes; anonymizing, by a processor, the contact information to the one or more industry classification codes or product classification codes; receiving, by a processor, a query from a workforce management system for anonymized contact information in one or more industry classification codes or product classification codes; and providing the anonymized contact information to the workforce management system for use in a workforce management predictive model.
    Type: Grant
    Filed: February 16, 2022
    Date of Patent: December 6, 2022
    Assignee: NICE LTD.
    Inventors: Gregory E. Frangos, Thomas S. Otvos
  • INDUSTRY BENCHMARK FORECASTING IN WORKFORCE MANAGEMENT
    Publication number: 20220174156
    Abstract: A method for providing anonymized contact information to a workforce management system includes receiving contact information from a plurality of customer business units; assigning each of the plurality of customer business units one or more industry classification codes or product classification codes; anonymizing, by a processor, the contact information to the one or more industry classification codes or product classification codes; receiving, by a processor, a query from a workforce management system for anonymized contact information in one or more industry classification codes or product classification codes; and providing the anonymized contact information to the workforce management system for use in a workforce management predictive model.
    Type: Application
    Filed: February 16, 2022
    Publication date: June 2, 2022
    Inventors: Gregory E. FRANGOS, Thomas S. OTVOS
  • Industry benchmark forecasting in workforce management
    Patent number: 11272061
    Abstract: A method for providing anonymized contact information to a workforce management system includes receiving contact information from a plurality of customer business units; assigning each of the plurality of customer business units one or more industry classification codes or product classification codes; anonymizing, by a processor, the contact information to the one or more industry classification codes or product classification codes; receiving, by a processor, a query from a workforce management system for anonymized contact information in one or more industry classification codes or product classification codes; and providing the anonymized contact information to the workforce management system for use in a workforce management predictive model.
    Type: Grant
    Filed: July 27, 2020
    Date of Patent: March 8, 2022
    Assignee: NICE LTD.
    Inventors: Gregory E. Frangos, Thomas S. Otvos
  • INDUSTRY BENCHMARK FORECASTING IN WORKFORCE MANAGEMENT
    Publication number: 20220030111
    Abstract: A method for providing anonymized contact information to a workforce management system includes receiving contact information from a plurality of customer business units; assigning each of the plurality of customer business units one or more industry classification codes or product classification codes; anonymizing, by a processor, the contact information to the one or more industry classification codes or product classification codes; receiving, by a processor, a query from a workforce management system for anonymized contact information in one or more industry classification codes or product classification codes; and providing the anonymized contact information to the workforce management system for use in a workforce management predictive model.
    Type: Application
    Filed: July 27, 2020
    Publication date: January 27, 2022
    Inventors: Gregory E. FRANGOS, Thomas S. OTVOS