Patents by Inventor Thomas Schraufstetter

Thomas Schraufstetter has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method in which a mobile phone reads a bar code located on a defective domestic appliance and is automatically connected to customer service
    Patent number: 9010624
    Abstract: A method for supporting an operator of a household appliance, in particular a domestic appliance, by making contact with customer service for the household appliance with the aid of a portable communication device is disclosed. A machine-readable code affixed to the household appliance, in particular the domestic appliance, is detected by an optical detection device of the portable communication device. On the basis of the detected code, a communication link is established between the portable communication device and communication equipment of customer service, specifically automatically via the portable communication device.
    Type: Grant
    Filed: June 30, 2011
    Date of Patent: April 21, 2015
    Assignee: BSH Bosch und Siemens Hausgeraete GmbH
    Inventors: Melanie Kerscher, Thomas Schraufstetter
  • METHOD IN WHICH A MOBILE PHONE READS A BAR CODE LOCATED ON A DEFECTIVE DOMESTIC APPLIANCE AND IS AUTOMATICALLY CONNECTED TO CUSTOMER SERVICE
    Publication number: 20130193204
    Abstract: A method for supporting an operator of a household appliance, in particular a domestic appliance, by making contact with customer service for the household appliance with the aid of a portable communication device is disclosed. A machine-readable code affixed to the household appliance, in particular the domestic appliance, is detected by an optical detection device of the portable communication device. On the basis of the detected code, a communication link is established between the portable communication device and communication equipment of customer service, specifically automatically via the portable communication device.
    Type: Application
    Filed: June 30, 2011
    Publication date: August 1, 2013
    Applicant: BSH BOSCH UND SIEMENS HAUSGERÄTE GMBH
    Inventors: Melanie Kerscher, Thomas Schraufstetter