Patents by Inventor Thomas W. Bartling

Thomas W. Bartling has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20030033382
    Abstract: The present invention provides a method and apparatus for an operator to send Web pages to a customer, without the client having to enter the URLs of the pages to be sent. The operator can present an audio visual Web demonstration as he is speaking to the customer over the telephone. The operator can function as part of a call center that provides a central location for coordinates operators and incoming calls. By using a separate thread or process running on the client computer to control the browser, the flicker associate with redrawing the primary window, the security concerns associated with running a Java program, and the lack of control in using frames are all eliminated.
    Type: Application
    Filed: October 4, 2002
    Publication date: February 13, 2003
    Inventors: Steven C. Bogolea, Douglas W. Monahan, Delanor W. Nichols, Thomas W. Bartling