Patents by Inventor Tiago Paiva

Tiago Paiva has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • METHOD OF GRAPHICAL PROGRAMMING FOR AN INTERACTIVE VOICE RESPONSE SYSTEM
    Publication number: 20210136210
    Abstract: The graphical programming call router features a rich library of powerful and easy-to-use components that administrators can use to seamlessly drop in contact center actions such as data dips, complex interactive voice responses (“IVRs”) and call recordings, among many others. This makes it easy to visualize the exact structure and outcome of any call flow. The graphical programming call router also offers granular queue management functionality so you can get specific around call prioritization, wait time and time-based actions on virtual queues.
    Type: Application
    Filed: October 31, 2019
    Publication date: May 6, 2021
    Inventor: Tiago Paiva
  • SYSTEM FOR MONITORING ACROSS OMNI-CHANNEL INPUTS IN A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
    Publication number: 20210084168
    Abstract: The graphical programming call router features a rich library of powerful and easy-to-use components that administrators can use to seamlessly drop in contact center actions such as data dips, complex interactive voice responses (“IVRs”) and call recordings, among many others. This makes it easy to visualize the exact structure and outcome of any call flow. The graphical programming call router also offers granular queue management functionality so you can get specific around call prioritization, wait time and time-based actions on virtual queues.
    Type: Application
    Filed: November 30, 2019
    Publication date: March 18, 2021
    Inventor: Tiago Paiva
  • COMPUTERIZED SYSTEM FOR A CONTEXT DATA DISPLAY FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
    Publication number: 20210084155
    Abstract: The graphical programming call router features a rich library of powerful and easy-to-use components that administrators can use to seamlessly drop in contact center actions such as data dips, complex interactive voice responses (“IVRs”) and call recordings, among many others. This makes it easy to visualize the exact structure and outcome of any call flow. The graphical programming call router also offers granular queue management functionality so you can get specific around call prioritization, wait time and time-based actions on virtual queues.
    Type: Application
    Filed: November 30, 2019
    Publication date: March 18, 2021
    Inventor: Tiago Paiva
  • SYSTEM FOR ACCESSING AN ACTIVE CALL BAR FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
    Publication number: 20210084163
    Abstract: The graphical programming call router features a rich library of powerful and easy-to-use components that administrators can use to seamlessly drop in contact center actions such as data dips, complex interactive voice responses (“IVRs”) and call recordings, among many others. This makes it easy to visualize the exact structure and outcome of any call flow. The graphical programming call router also offers granular queue management functionality so you can get specific around call prioritization, wait time and time-based actions on virtual queues.
    Type: Application
    Filed: November 30, 2019
    Publication date: March 18, 2021
    Inventor: Tiago Paiva
  • SYSTEMS AND METHODS FOR PERFORMING BUSINESS PROCESSES BASED ON DATA RECEIVED FROM VOICE ASSISTANT PLATFORMS
    Publication number: 20210084148
    Abstract: In one embodiment, a skill is provided that is installed into voice assistants. The skill incorporates functionality from multiple brands, allowing users to interact with multiple brands using a single skill. The brands may have in common a platform that they already use to provide customer support such as a call center. The platform may leverage existing business processes already used to provide customer support, as well as information associated with the brands from external sources such as customer relationship management platforms, to create skill functionality for each brand.
    Type: Application
    Filed: September 13, 2019
    Publication date: March 18, 2021
    Inventors: Phillip Zeelig, Charanya Kannan, Bruno Antunes, Tiago Paiva
  • COMPUTERIZED SYSTEM FOR AGENT SCORING IN AN INTERACTIVE VOICE RESPONSE SYSTEM
    Publication number: 20210084152
    Abstract: The graphical programming call router features a rich library of powerful and easy-to-use components that administrators can use to seamlessly drop in contact center actions such as data dips, complex interactive voice responses (“IVRs”) and call recordings, among many others. This makes it easy to visualize the exact structure and outcome of any call flow. The graphical programming call router also offers granular queue management functionality so you can get specific around call prioritization, wait time and time-based actions on virtual queues.
    Type: Application
    Filed: November 30, 2019
    Publication date: March 18, 2021
    Inventor: Tiago Paiva
  • SYSTEM FOR PRIORITIZING A CALL BY SCORES FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
    Publication number: 20210084157
    Abstract: The graphical programming call router features a rich library of powerful and easy-to-use components that administrators can use to seamlessly drop in contact center actions such as data dips, complex interactive voice responses (“IVRs”) and call recordings, among many others. This makes it easy to visualize the exact structure and outcome of any call flow. The graphical programming call router also offers granular queue management functionality so you can get specific around call prioritization, wait time and time-based actions on virtual queues.
    Type: Application
    Filed: November 30, 2019
    Publication date: March 18, 2021
    Inventor: Tiago Paiva
  • SYSTEM OF CHANNEL SWITCHING IN A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
    Publication number: 20210084170
    Abstract: The graphical programming call router features a rich library of powerful and easy-to-use components that administrators can use to seamlessly drop in contact center actions such as data dips, complex interactive voice responses (“IVRs”) and call recordings, among many others. This makes it easy to visualize the exact structure and outcome of any call flow. The graphical programming call router also offers granular queue management functionality so you can get specific around call prioritization, wait time and time-based actions on virtual queues.
    Type: Application
    Filed: November 30, 2019
    Publication date: March 18, 2021
    Inventor: Tiago Paiva
  • SYSTEMS AND METHODS FOR INTEGRATING BUSINESS PROCESSES INTO VOICE ASSISTANT PLATFORMS
    Publication number: 20210082417
    Abstract: In one embodiment, a skill is provided that is installed into voice assistants. The skill incorporates functionality from multiple brands, allowing users to interact with multiple brands using a single skill. The brands may have in common a platform that they already use to provide customer support such as a call center. The platform may leverage existing business processes already used to provide customer support, as well as information associated with the brands from external sources such as customer relationship management platforms, to create skill functionality for each brand.
    Type: Application
    Filed: September 13, 2019
    Publication date: March 18, 2021
    Inventors: Phillip Zeelig, Charanya Kannan, Bruno Antunes, Tiago Paiva
  • DATA PROCESSING SYSTEM FOR OMNI-CHANNEL INPUTS IN A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
    Publication number: 20210084165
    Abstract: The graphical programming call router features a rich library of powerful and easy-to-use components that administrators can use to seamlessly drop in contact center actions such as data dips, complex interactive voice responses (“IVRs”) and call recordings, among many others. This makes it easy to visualize the exact structure and outcome of any call flow. The graphical programming call router also offers granular queue management functionality so you can get specific around call prioritization, wait time and time-based actions on virtual queues.
    Type: Application
    Filed: November 30, 2019
    Publication date: March 18, 2021
    Inventor: Tiago Paiva
  • COMPUTERIZED TRANSLATION SYSTEM IN A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
    Publication number: 20210084167
    Abstract: The graphical programming call router features a rich library of powerful and easy-to-use components that administrators can use to seamlessly drop in contact center actions such as data dips, complex interactive voice responses (“IVRs”) and call recordings, among many others. This makes it easy to visualize the exact structure and outcome of any call flow. The graphical programming call router also offers granular queue management functionality so you can get specific around call prioritization, wait time and time-based actions on virtual queues.
    Type: Application
    Filed: November 30, 2019
    Publication date: March 18, 2021
    Inventor: Tiago Paiva
  • SYSTEMS AND METHODS FOR PERFORMING BUSINESS PROCESSES BASED ON DATA RECEIVED FROM VOICE ASSISTANT PLATFORMS
    Publication number: 20210084149
    Abstract: In one embodiment, a skill is provided that is installed into voice assistants. The skill incorporates functionality from multiple brands, allowing users to interact with multiple brands using a single skill. The brands may have in common a platform that they already use to provide customer support such as a call center. The platform may leverage existing business processes already used to provide customer support, as well as information associated with the brands from external sources such as customer relationship management platforms, to create skill functionality for each brand.
    Type: Application
    Filed: September 13, 2019
    Publication date: March 18, 2021
    Inventors: Phillip Zeelig, Charanya Kannan, Bruno Antunes, Tiago Paiva
  • COMPUTERIZED SYSTEM FOR A POLY-LINGUAL APPLICATION FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
    Publication number: 20210084154
    Abstract: The graphical programming call router features a rich library of powerful and easy-to-use components that administrators can use to seamlessly drop in contact center actions such as data dips, complex interactive voice responses (“IVRs”) and call recordings, among many others. This makes it easy to visualize the exact structure and outcome of any call flow. The graphical programming call router also offers granular queue management functionality so you can get specific around call prioritization, wait time and time-based actions on virtual queues.
    Type: Application
    Filed: November 30, 2019
    Publication date: March 18, 2021
    Inventor: Tiago Paiva
  • COMPUTERIZED BROWSER SYSTEM FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
    Publication number: 20210084153
    Abstract: The graphical programming call router features a rich library of powerful and easy-to-use components that administrators can use to seamlessly drop in contact center actions such as data dips, complex interactive voice responses (“IVRs”) and call recordings, among many others. This makes it easy to visualize the exact structure and outcome of any call flow. The graphical programming call router also offers granular queue management functionality so you can get specific around call prioritization, wait time and time-based actions on virtual queues.
    Type: Application
    Filed: November 30, 2019
    Publication date: March 18, 2021
    Inventor: Tiago Paiva
  • SYSTEM FOR CONTEXT DATA PRIORITIZATION FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
    Publication number: 20210084156
    Abstract: The graphical programming call router features a rich library of powerful and easy-to-use components that administrators can use to seamlessly drop in contact center actions such as data dips, complex interactive voice responses (“IVRs”) and call recordings, among many others. This makes it easy to visualize the exact structure and outcome of any call flow. The graphical programming call router also offers granular queue management functionality so you can get specific around call prioritization, wait time and time-based actions on virtual queues.
    Type: Application
    Filed: November 30, 2019
    Publication date: March 18, 2021
    Inventor: Tiago Paiva
  • COMPUTERIZED SYSTEM FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
    Publication number: 20210084162
    Abstract: The graphical programming call router features a rich library of powerful and easy-to-use components that administrators can use to seamlessly drop in contact center actions such as data dips, complex interactive voice responses (“IVRs”) and call recordings, among many others. This makes it easy to visualize the exact structure and outcome of any call flow. The graphical programming call router also offers granular queue management functionality so you can get specific around call prioritization, wait time and time-based actions on virtual queues.
    Type: Application
    Filed: November 30, 2019
    Publication date: March 18, 2021
    Inventor: Tiago Paiva
  • SYSTEMS AND METHODS FOR PERFORMING BUSINESS PROCESSES BASED ON DATA RECEIVED FROM VOICE ASSISTANT PLATFORMS
    Publication number: 20210081871
    Abstract: In one embodiment, a skill is provided that is installed into voice assistants. The skill incorporates functionality from multiple brands, allowing users to interact with multiple brands using a single skill. The brands may have in common a platform that they already use to provide customer support such as a call center. The platform may leverage existing business processes already used to provide customer support, as well as information associated with the brands from external sources such as customer relationship management platforms, to create skill functionality for each brand.
    Type: Application
    Filed: October 23, 2019
    Publication date: March 18, 2021
    Inventors: Phillip Zeelig, Charanya Kannan, Bruno Antunes, Tiago Paiva
  • SYSTEM OF GRAPHICAL PROGRAMMING FOR AN INTERACTIVE VOICE RESPONSE SYSTEM
    Publication number: 20210084169
    Abstract: The graphical programming call router features a rich library of powerful and easy-to-use components that administrators can use to seamlessly drop in contact center actions such as data dips, complex interactive voice responses (“IVRs”) and call recordings, among many others. This makes it easy to visualize the exact structure and outcome of any call flow. The graphical programming call router also offers granular queue management functionality so you can get specific around call prioritization, wait time and time-based actions on virtual queues.
    Type: Application
    Filed: November 30, 2019
    Publication date: March 18, 2021
    Inventor: Tiago Paiva
  • SYSTEMS AND METHODS FOR PERFORMING BUSINESS PROCESSES BASED ON DATA RECEIVED FROM VOICE ASSISTANT PLATFORMS
    Publication number: 20210081869
    Abstract: In one embodiment, a skill is provided that is installed into voice assistants. The skill incorporates functionality from multiple brands, allowing users to interact with multiple brands using a single skill. The brands may have in common a platform that they already use to provide customer support such as a call center. The platform may leverage existing business processes already used to provide customer support, as well as information associated with the brands from external sources such as customer relationship management platforms, to create skill functionality for each brand.
    Type: Application
    Filed: September 13, 2019
    Publication date: March 18, 2021
    Inventors: Phillip Zeelig, Charanya Kannan, Bruno Antunes, Tiago Paiva
  • SYSTEM FOR DEVELOPING LANDING PAGES FOR REPORTING IN A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM
    Publication number: 20210084166
    Abstract: The graphical programming call router features a rich library of powerful and easy-to-use components that administrators can use to seamlessly drop in contact center actions such as data dips, complex interactive voice responses (“IVRs”) and call recordings, among many others. This makes it easy to visualize the exact structure and outcome of any call flow. The graphical programming call router also offers granular queue management functionality so you can get specific around call prioritization, wait time and time-based actions on virtual queues.
    Type: Application
    Filed: November 30, 2019
    Publication date: March 18, 2021
    Inventor: Tiago Paiva