Patents by Inventor Tianhao Luo

Tianhao Luo has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • SYSTEM AND METHOD FOR PREDICTING SUPPORT ESCALATION
    Publication number: 20210248617
    Abstract: A method and system train an analysis model with a machine learning process to predict whether a current user of the data management system will contact customer assistance agents of the data management system. The machine learning process utilizes historical clickstream data indicating actions taken by a plurality of historical users of the data management system while using the data management system. The analysis model predicts whether the current user will contact customer assistance agents by analyzing current clickstream data associated with the current user.
    Type: Application
    Filed: February 10, 2020
    Publication date: August 12, 2021
    Applicant: Intuit Inc.
    Inventors: Andrew Mattarella-Micke, Pavlo Malynin, David S. Grayson, Tianhao Luo