Abstract: In a method of locating medical equipment to be serviced, a map of a medical facility is accessed using an electronic processing device. The map includes a plurality of medical equipment each having a tag indicative of a location thereof. A user input is received which is indicative of a selection of a medical equipment of the plurality of medical equipment. A list of service actions to be performed for the selected medical equipment is displayed on a display device of the electronic processing device.

Abstract: A service actions database stores credentials for performing respective service actions. A service engineer (SE) database stores credentials of respective SE's. In a method of authorizing a servicing session of a medical device, a service ticket to perform a servicing session of the medical device is received. Credentials of a candidate SE are retrieved from the SE database. One or more service actions are determined for resolving the service ticket. Credentials required to perform the servicing session are retrieved from the service actions database based on the determined one or more service actions. It is determined whether the credentials of the candidate SE satisfy the credentials required to perform the servicing session. An indication is output that the candidate SE is unqualified to perform the servicing session when the credentials of the candidate SE do not satisfy the credentials required to perform the servicing session.

Abstract: A method (100) for transferring at least a portion of a log file to a service center server (16) includes: analyzing the log file to generate notifications (38) of maintenance issues and sending the notifications to the service center server and, for each notification, defining a part of the log associated to the notification; partitioning the log file into parts (40, 42), including the parts associated to the notifications and at least one part corresponding to the remainder of the log file; assigning costs (44) and values (46) to the parts; determining an order of the parts based on the assigned costs and the assigned values for the parts; and transferring the parts to the service center server in the determined order.

Abstract: A non-transitory computer readable medium (107, 127) stores a fault-finding tree (130) comprising data related to a maintenance issue of one or more medical imaging devices (120), and instructions readable and executable by at least one electronic processor (101, 113) to: fill in information for nodes (132) of the fault-finding tree which can be completed to identify tasks to be performed for a current service case involving a current medical imaging device; divide the tasks to be performed into a plurality of groups; assign each group to a corresponding service engineer (SE) to perform the tasks in the group; and display, on a display device (105) of a remote electronic processing device (102) operable by the SE, a user interface (UI) (138) showing assignments of the groups to the corresponding SEs.

Abstract: A non-transitory computer readable medium (107, 127) stores instructions readable and executable by at least one electronic processor (101, 113) to perform a suspect device configuration detection method (200).