Patents by Inventor Tibor Lukac

Tibor Lukac has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Smart load balancing for call center applications
    Patent number: 8281020
    Abstract: Methods, devices, and systems for smart load balancing are provided. SIP Requests destined for a particular AOR are delivered to one of several registered contact addresses according to associated availability score stored in routing element's contact resolution table. The availability score is periodically updated by the contact entity itself using the SIP PUBLISH mechanism to push the score to the routing element.
    Type: Grant
    Filed: September 30, 2008
    Date of Patent: October 2, 2012
    Assignee: Avaya Inc.
    Inventors: Gordon Brunson, Tibor Lukac
  • Pluggable contact resolution
    Patent number: 8032624
    Abstract: Methods, devices, and systems are provided for taking a pluggable extension and applying it to a unique set of a user population to handle their preferred and user-centric alerting relationships. More particularly, the pluggable extension allows a user to have their personalized contact resolution algorithm applied by a server to calls initiated by them or directed toward. The contact resolution algorithm is pluggable to any server and does not need to be built into the server itself. Moreover, multiple users can refer to and use the same pluggable contact resolution algorithm.
    Type: Grant
    Filed: June 19, 2009
    Date of Patent: October 4, 2011
    Assignee: Avaya Inc.
    Inventors: Gordon R. Brunson, Tibor Lukac, Chandra Ravipati
  • Distributed conferencing via PBX-conference bridge link
    Patent number: 8019071
    Abstract: A method, apparatus and computer program product for performing distributed conferencing is presented. A Public Branch Exchange (PBX) receives a plurality of calls intended for a conference bridge from a plurality of conference participants. The plurality of conference participants is conferenced together at the PBX. The plurality of conference participants is connected to the conference bridge by way of a single connection from the PBX to the conference bridge.
    Type: Grant
    Filed: January 22, 2007
    Date of Patent: September 13, 2011
    Assignee: Avaya Inc.
    Inventor: Tibor Lukac
  • PLUGGABLE CONTACT RESOLUTION
    Publication number: 20100325249
    Abstract: Methods, devices, and systems are provided for taking a pluggable extension and applying it to a unique set of a user population to handle their preferred and user-centric alerting relationships. More particularly, the pluggable extension allows a user to have their personalized contact resolution algorithm applied by a server to calls initiated by them or directed toward. The contact resolution algorithm is pluggable to any server and does not need to be built into the server itself. Moreover, multiple users can refer to and use the same pluggable contact resolution algorithm.
    Type: Application
    Filed: June 19, 2009
    Publication date: December 23, 2010
    Applicant: AVAYA INC.
    Inventors: Gordon R. Brunson, Tibor Lukac, Chandra Ravipati
  • SMART LOAD BALANCING FOR CALL CENTER APPLICATIONS
    Publication number: 20100082839
    Abstract: Methods, devices, and systems for smart load balancing are provided. SIP Requests destined for a particular AOR are delivered to one of several registered contact addresses according to associated availability score stored in routing element's contact resolution table. The availability score is periodically updated by the contact entity itself using the SIP PUBLISH mechanism to push the score to the routing element.
    Type: Application
    Filed: September 30, 2008
    Publication date: April 1, 2010
    Applicant: AVAYA, INC.
    Inventors: Gordon Brunson, Tibor Lukac
  • Distributed conferencing via PBX-conference bridge link
    Publication number: 20080175366
    Abstract: A method, apparatus and computer program product for performing distributed conferencing is presented. A Public Branch Exchange (PBX) receives a plurality of calls intended for a conference bridge from a plurality of conference participants. The plurality of conference participants is conferenced together at the PBX. The plurality of conference participants is connected to the conference bridge by way of a single connection from the PBX to the conference bridge.
    Type: Application
    Filed: January 22, 2007
    Publication date: July 24, 2008
    Inventor: Tibor Lukac