Patents by Inventor Tilmann Haeberle

Tilmann Haeberle has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Alert aggregation and health issues processing in a cloud environment
    Patent number: 12045125
    Abstract: The present disclosure relates to computer-implemented methods, software, and systems for obtaining incoming alerts associated with tickets generated for health status issues identified by applications for central components of a cloud platform environment. The obtained incoming alerts are aggregated to determine a root cause ticket. A set of incoming alerts is associated with a first central component running at a first data center from one or more data centers of the cloud platform environment. The set of incoming alerts are generated based on a set of tickets logged at a first ticketing system of the first data center by one or more applications running on the first data center. A root cause ticket is generated to combine the set of tickets corresponding to the set of incoming alerts, and the root cause ticket identifies the first central component as associated with a first health status issue.
    Type: Grant
    Filed: November 15, 2022
    Date of Patent: July 23, 2024
    Assignee: SAP SE
    Inventors: Felix Fischer, Yannick Ulmrich, Tilmann Haeberle, Premchand Nutakki, Jens Berger, Andreas Reischmann, Badri Narayan
  • ALERT AGGREGATION AND HEALTH ISSUES PROCESSING IN A CLOUD ENVIRONMENT
    Publication number: 20240160517
    Abstract: The present disclosure relates to computer-implemented methods, software, and systems for obtaining incoming alerts associated with tickets generated for health status issues identified by applications for central components of a cloud platform environment. The obtained incoming alerts are aggregated to determine a root cause ticket. A set of incoming alerts is associated with a first central component running at a first data center from one or more data centers of the cloud platform environment. The set of incoming alerts are generated based on a set of tickets logged at a first ticketing system of the first data center by one or more applications running on the first data center. A root cause ticket is generated to combine the set of tickets corresponding to the set of incoming alerts, and the root cause ticket identifies the first central component as associated with a first health status issue.
    Type: Application
    Filed: November 15, 2022
    Publication date: May 16, 2024
    Inventors: Felix Fischer, Yannick Ulmrich, Tilmann Haeberle, Premchand Nutakki, Jens Berger, Andreas Reischmann, Badri Narayan
  • Managing incident reports
    Patent number: 8959063
    Abstract: The present disclosure describes methods, systems, and computer program products for managing incident reports can include receiving alert messages from multiple tenants and aggregating the alert messages into a reduced, correlated incident reports. For example, the method includes receiving, from a number of tenants, alert reports that represent at least one system alert incident associated with the tenants. The alert reports can be collected and analyzed for duplicate reports. The analysis for duplicate reports can include identifying a number of duplicate alert reports and correlating each identified duplicate alert reports into a correlated incident report. The correlated incident report can be aggregated into a summarized incident report for processing.
    Type: Grant
    Filed: September 19, 2012
    Date of Patent: February 17, 2015
    Assignee: SAP SE
    Inventors: Tilmann Haeberle, Herbert Stegmueller
  • Managing Incident Reports
    Publication number: 20140081925
    Abstract: The present disclosure describes methods, systems, and computer program products for managing incident reports can include receiving alert messages from multiple tenants and aggregating the alert messages into a reduced, correlated incident reports. For example, the method includes receiving, from a number of tenants, alert reports that represent at least one system alert incident associated with the tenants. The alert reports can be collected and analyzed for duplicate reports. The analysis for duplicate reports can include identifying a number of duplicate alert reports and correlating each identified duplicate alert reports into a correlated incident report. The correlated incident report can be aggregated into a summarized incident report for processing.
    Type: Application
    Filed: September 19, 2012
    Publication date: March 20, 2014
    Inventors: Tilmann Haeberle, Herbert Stegmueller
  • Generating contextual support requests
    Patent number: 8527542
    Abstract: User-generated input may be received to initiate a generation of a message associated with an incident of a computing system having a multi-layer architecture that requires support. Thereafter, context data associated with one or more operational parameters may be collected from each of at least two of the layers of the computing system. A message may then be generated on at least a portion of the user-generated input and at least a portion of the collected context data. Related apparatuses, methods, computer program products, and computer systems are also described.
    Type: Grant
    Filed: December 30, 2005
    Date of Patent: September 3, 2013
    Assignee: SAP AG
    Inventors: Tilmann Haeberle, Lilia Kotchanovskaia, Zoltan Nagy, Berthold Wocher, Juergen Subat
  • Architectural design for embedded support application software
    Patent number: 8380549
    Abstract: Methods, systems, and apparatus, including computer program products, for implementing a software architecture design for a software application implementing embedded support. The application is structured as multiple process components interacting with each other through service interfaces, and multiple service operations, each being implemented for a respective process component. The process components include, for example, a Support Request Processing process component that handles a request reflecting the initial inquiry to clarify and solve an incident during the operations of an IT system and a Software Problem Reporting process component that handles the collection and reporting of context data in the IT system.
    Type: Grant
    Filed: September 18, 2008
    Date of Patent: February 19, 2013
    Assignee: SAP AG
    Inventors: Tilmann Haeberle, Berthold Wocher
  • Solution search for software support
    Patent number: 8296311
    Abstract: A search middleware may be used to receive search requests regarding a software incident associated with a software application. The search requests may be populated with attribute values determined based on context data associated with the software application and collected in association with the software incident. The search requests may be dispatched to a subset of a plurality of solution repositories, even if the solution repositories have different interfaces and/or search technologies. The resulting solution documents retrieved from the solution repositories may be compiled for presentation on a solution search interface.
    Type: Grant
    Filed: November 21, 2011
    Date of Patent: October 23, 2012
    Assignee: SAP AG
    Inventors: Roman Rapp, Constantin Savu, Tilmann Haeberle, Thomas Schneider, Olena Kushakovska, Jean-Pierre Djamdji
  • Incident simulation support environment and business objects associated with the incident
    Patent number: 8234633
    Abstract: This disclosure describes software for supporting an application. In one aspect, software for supporting a business application receives error and dynamic context information from a remote business application in response to an incident. The dynamic context information at least partially identifies one or more business objects (BOs) associated with the incident. The software is further operable to clone at least one of the BOs associated with the incident. The software can then start a transaction simulating the incident. Conversely, the business application (or other supported software) can transmit error and dynamic context information to support software related to an incident within having a particular execution environment. In response to an automated request from the support software executing a simulated transaction simulating the incident, the supported software communicates a clone of one of the associated BOs to the support software.
    Type: Grant
    Filed: January 9, 2008
    Date of Patent: July 31, 2012
    Assignee: SAP AG
    Inventors: Thomas Schneider, Juergen Sattler, Tilmann Haeberle
  • System and method for supporting software
    Patent number: 8209669
    Abstract: This disclosure provides various embodiments of software for supporting a business application. In one aspect, the software receives error information and dynamic context information from a remote business application, where the dynamic context information may partially identify the particular execution point of the business application and a portion of the business data associated with that execution point, present a search interface to a support user utilizing search criteria that is automatically populated using the received information, and, upon request of the support user, generates an execution environment that simulates the remote business application execution using the received information. In some implementations, the software is farther operable to retrieve static context information related to the remote business application from a static context information repository.
    Type: Grant
    Filed: April 20, 2007
    Date of Patent: June 26, 2012
    Assignee: SAP AG
    Inventors: Thomas Schneider, Juergen Sattler, Tilmann Haeberle
  • SOLUTION SEARCH FOR SOFTWARE SUPPORT
    Publication number: 20120066218
    Abstract: A search middleware may be used to receive search requests regarding a software incident associated with a software application. The search requests may be populated with attribute values determined based on context data associated with the software application and collected in association with the software incident. The search requests may be dispatched to a subset of a plurality of solution repositories, even if the solution repositories have different interfaces and/or search technologies. The resulting solution documents retrieved from the solution repositories may be compiled for presentation on a solution search interface.
    Type: Application
    Filed: November 21, 2011
    Publication date: March 15, 2012
    Applicant: SAP AG
    Inventors: Roman Rapp, Constantin Savu, Tilmann Haeberle, Thomas Schneider, Olena Kushakovska, Jean-Pierre Djamdji
  • PROVIDING FOUNDATION APPLICATION AS ENTERPRISE SERVICES
    Publication number: 20120047079
    Abstract: Methods and apparatus, including systems and computer program products, for a services architecture design that provides enterprise services having foundation layer functionality at the level of an enterprise application. The design includes a set of service operations, process components, and optionally deployment units. Suitable business objects are also described.
    Type: Application
    Filed: October 28, 2011
    Publication date: February 23, 2012
    Inventors: Thomas Biesemann, Dieter Krisch, Volker Schott, Michael Meyringer, Otfried Von Geisau, Martin Haerterich, Ralf Becker, Ingo Bruss, Horst Schaude, Silke Storch, Klaus Bahr, Volker Faisst, Ralph Moessner, Vsevolod Barabanov, Andreas Kasparek, Jens Griessmann, Hendrik Geipel, Frank Lindqvist, Oliver Grande, Ute Dittmann, Ricardo Padilha, Martin Walla, Joachim Puteick, Daniel Zimmermann, Thomas Schneider, Tilmann Haeberle, Gerald Krause, Karl-Peter Nos, Peter Schwarze, Daniel Maring, Yongbin He, Martina Lahr, Ingo Pfitzner, Shadab Shafio, Christian Haas, Olaf Schulte, Christoph Lehner, Dietmar Storz, Joachim Barnbeck, Bernhard May, Andrea Sudbrack, Michael Wachter, Thomas Kretz, Monika Kaiser, Andreas Steiner, Gurmeet Singh Dhingra, Andreas Huppert, Ashwin Reddy Yeddula, Keshav B. Desai, Tobias Traxel, Kranthi Kumar Muppala, Muttanna Sarashetti, Kritesh Vasing, Kai-Uwe Pielka, Raja Krishnamoorthy, Jyotsna Sharma, Mohit V. Gadkari, Mukesh Kumar, Toralf Grossmann, Andreas Neumann, Fabian Guenther, Jens Ruths, Matthias Richter, Walter Koller, Philipp Suenderhauf
  • Integrated software support for a distributed business application with seamless backend communications
    Patent number: 8112747
    Abstract: The disclosure provides integrated software for supporting a distributed business application comprising computer readable instructions embodied on media. The integrated support software is operable to automatically monitor the distributed business application for potential incidents. It also facilitates continuous data exchange between the distributed business application and a remote support module based on the automatic monitoring, with the communications in a protocol associated with a plurality of services in the distributed business application and with a plurality of incidents for these services. Upon identification of a potential incident, the software provides integrated incident management in the distributed business application and provides software maintenance management to the distributed business application for one or more identified incidents.
    Type: Grant
    Filed: November 27, 2006
    Date of Patent: February 7, 2012
    Assignee: SAP AG
    Inventors: Tilmann Haeberle, Lilia Kotchanovskaia, Thomas Schneider, Uta Prigge, Alexander Gerber, Sebastian Pulkowski, Jan Jansen, Dorothea Hoefler, Herbert Stegmueller, Karolin Laicher
  • Solution search for software support
    Patent number: 8065315
    Abstract: A search middleware may be used to receive search requests regarding a software incident associated with a software application. The search requests may be populated with attribute values determined based on context data associated with the software application and collected in association with the software incident. The search requests may be dispatched to a subset of a plurality of solution repositories, even if the solution repositories have different interfaces and/or search technologies. The resulting solution documents retrieved from the solution repositories may be compiled for presentation on a solution search interface.
    Type: Grant
    Filed: August 27, 2008
    Date of Patent: November 22, 2011
    Assignee: SAP AG
    Inventors: Roman Rapp, Constantin Savu, Tilmann Haeberle, Thomas Schneider, Olena Kushakovska, Jean-Pierre Djamdji
  • Providing Foundation Application as Enterprise Services
    Publication number: 20100082497
    Abstract: Methods and apparatus, including systems and computer program products, for a services architecture design that provides enterprise services having foundation layer functionality at the level of an enterprise application. The design includes a set of service operations, process components, and optionally deployment units. Suitable business objects are also described.
    Type: Application
    Filed: September 18, 2008
    Publication date: April 1, 2010
    Applicant: SAP AG
    Inventors: Thomas Biesemann, Dieter Krisch, Volker Schott, Michael Meyringer, Otfried Von Geisau, Martin Haerterich, Ralf Becker, Ingo Bruss, Horst Schaude, Silke Storch, Klaus Bahr, Volker Faisst, Ralph Moessner, Vsevolod Barabanov, Andreas Kasparek, Jens Griessmann, Hendrik Geipel, Frank Lindqvist, Oliver Grande, Ute Dittmann, Ricardo Padilha, Martin Walla, Joachim Puteick, Daniel Zimmermann, Thomas Schneider, Tilmann Haeberle, Gerald Krause, Karl-Peter Nos, Peter Schwarze, Daniel Maring, Yongbin He, Martina Lahr, Ingo Pfitzner, Shadab Shafiq, Christian Haas, Olaf Schulte, Christoph Lehner, Dietmar Storz, Joachim Barnbeck, Bernhard May, Andrea Sudbrack, Michael Wachter, Thomas Kretz, Monika Kaiser, Andreas Steiner, Gurmeet Singh Dhingra, Andreas Huppert, Ashwin Reddy Yeddula, Keshav B. Desal, Tobias Traxel, Kranthi Kumar Muppala, Muttanna Sarashetti, Kritesh Vasing, Kai-Uwe Pielka, Raja Krishnamoorthy, Jyotsna Sharma, Mohit V. Gadkari, Mukesh Kumar, Toralf Grossmann, Andreas Neumann, Fabian Guenther, Jens Ruths, Matthias Richter, Walter Koller, Philipp Suenderhauf
  • Architectural Design for Embedded Support Application Software
    Publication number: 20100070289
    Abstract: Methods, systems, and apparatus, including computer program products, for implementing a software architecture design for a software application implementing embedded support. The application is structured as multiple process components interacting with each other through service interfaces, and multiple service operations, each being implemented for a respective process component. The process components include, for example, a Support Request Processing process component that handles a request reflecting the initial inquiry to clarify and solve an incident during the operations of an IT system and a Software Problem Reporting process component that handles the collection and reporting of context data in the IT system.
    Type: Application
    Filed: September 18, 2008
    Publication date: March 18, 2010
    Inventors: Tilmann Haeberle, Berthold Wocher
  • SOLUTION SEARCH FOR SOFTWARE SUPPORT
    Publication number: 20100057677
    Abstract: A search middleware may be used to receive search requests regarding a software incident associated with a software application. The search requests may be populated with attribute values determined based on context data associated with the software application and collected in association with the software incident. The search requests may be dispatched to a subset of a plurality of solution repositories, even if the solution repositories have different interfaces and/or search technologies. The resulting solution documents retrieved from the solution repositories may be compiled for presentation on a solution search interface.
    Type: Application
    Filed: August 27, 2008
    Publication date: March 4, 2010
    Applicant: SAP AG
    Inventors: Roman Rapp, Constantin Savu, Tilmann Haeberle, Thomas Schneider, Olena Kushakovska, Jean-Pierre Djamdji
  • INCIDENT SIMULATION SUPPORT ENVIRONMENT
    Publication number: 20090177926
    Abstract: This disclosure describes software for supporting an application. In one aspect, software for supporting a business application receives error and dynamic context information from a remote business application in response to an incident. The dynamic context information at least partially identifies one or more business objects (BOs) associated with the incident. The software is further operable to clone at least one of the BOs associated with the incident. The software can then start a transaction simulating the incident. Conversely, the business application (or other supported software) can transmit error and dynamic context information to support software related to an incident within having a particular execution environment. In response to an automated request from the support software executing a simulated transaction simulating the incident, the supported software communicates a clone of one of the associated BOs to the support software.
    Type: Application
    Filed: January 9, 2008
    Publication date: July 9, 2009
    Applicant: SAP AG
    Inventors: Thomas Schneider, Juergen Sattler, Tilmann Haeberle
  • System and Method for Supporting Software
    Publication number: 20080262860
    Abstract: This disclosure provides various embodiments of software for supporting a business application. In one aspect, the software receives error information and dynamic context information from a remote business application, where the dynamic context information may partially identify the particular execution point of the business application and a portion of the business data associated with that execution point, present a search interface to a support user utilizing search criteria that is automatically populated using the received information, and, upon request of the support user, generates an execution environment that simulates the remote business application execution using the received information. In some implementations, the software is farther operable to retrieve static context information related to the remote business application from a static context information repository.
    Type: Application
    Filed: April 20, 2007
    Publication date: October 23, 2008
    Applicant: SAP AG
    Inventors: Thomas Schneider, Juergen Sattler, Tilmann Haeberle
  • Integrated software support for a distributed business application with seamless backend communications
    Publication number: 20080126110
    Abstract: The disclosure provides integrated software for supporting a distributed business application comprising computer readable instructions embodied on media. The integrated support software is operable to automatically monitor the distributed business application for potential incidents. It also facilitates continuous data exchange between the distributed business application and a remote support module based on the automatic monitoring, with the communications in a protocol associated with a plurality of services in the distributed business application and with a plurality of incidents for these services. Upon identification of a potential incident, the software provides integrated incident management in the distributed business application and provides software maintenance management to the distributed business application for one or more identified incidents.
    Type: Application
    Filed: November 27, 2006
    Publication date: May 29, 2008
    Inventors: Tilmann Haeberle, Lilia Kotchanovskaia, Thomas Schneider, Uta Prigge, Alexander Gerber, Sebastian Pulkowski, Jan Jansen, Dorothea Hoefler, Herbert Stegmueller, Karolin Laicher
  • Contextual enterprise software support tools
    Publication number: 20070174731
    Abstract: A key user for responding to support requests may receive an incident message triggered by an end user. The incident message includes user-generated input data and collected context data both characterizing a state of a computing system. The context data may be associated with a subset of a plurality of solutions to the incident message. Thereafter, information characterizing the subset of the plurality of solutions may be presented to the key user. Related apparatuses, methods, computer program products, and computer systems are also described.
    Type: Application
    Filed: December 30, 2005
    Publication date: July 26, 2007
    Inventors: Tilmann Haeberle, Michael Kloeffer, Berthold Wocher