Abstract: Novel tools and techniques are provided for implementing software-based network probes for monitoring network devices for fault management. In various embodiments, a computing system may receive, from at least one software-based network probe, a first alert associated with a first device among layer 4 devices disposed in a plurality of networks; may parse and store first alert data from the received first alert in a database, in a standardized format; may perform, using an enrichment system, enrichment of the first alert data, by retrieving first enrichment data from one or more second databases and adding the first enrichment data to the parsed and formatted first alert data in the first database to form first consolidated alert data; and may send the first consolidated alert data to a fault management system for display to a user to facilitate addressing of the first alert by the user.

Abstract: A data file delivery system is provided having, at a head end, a production subsystem which communicates with a delivery subsystem via a local area network, ISDN connection, and the like. The delivery subsystem communicates with an affiliate subsystem, at a tail end, via a satellite link, ISDN link and the like. The production subsystem enables a producer to create audio events which represent sequences of audio which are played to completion before another audio event occurs. Audio events are stored as audio files. Each audio event may include one or more of an audio sequence, text information, delivery instructions, and an attribute list having contact closure information and the like. Optionally, multiple audio events may be assembled at the production subsystem to form a play list. The audio files are transferred to the delivery subsystem. The delivery subsystem places the audio files in delivery envelopes and transmits the envelopes to the affiliate terminals.