Patents by Inventor Tim J. Lyons

Tim J. Lyons has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Automatic capture and comparison of computer configuration data
    Patent number: 6826715
    Abstract: A method of customer service that uses a program which captures the computer's hardware and operating system configuration when the program is installed, and also captures the hardware and operating system configuration upon request (when the user needs customer service help), and compares the two, highlighting differences.
    Type: Grant
    Filed: October 28, 1999
    Date of Patent: November 30, 2004
    Assignee: Hewlett-Packard Development Company, L.P.
    Inventors: John E. Meyer, John S. Harsany, Tim J. Lyons, David E. Gorman, Hung K. Dinh
  • Automatic capture and reporting of computer configuration data
    Patent number: 6601190
    Abstract: A method for servicing computers using diagnostics programs to capture and report comprehensive configuration information to customer service via email.
    Type: Grant
    Filed: October 28, 1999
    Date of Patent: July 29, 2003
    Assignee: Hewlett-Packard Development Company, L.P.
    Inventors: John E. Meyer, John S. Harsany, Tim J. Lyons, David E. Gorman, Hung K. Dinh