Patents by Inventor Tim William Cox

Tim William Cox has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Graphical interface, method, and system for the provision of diagnostic and support services in a computer system
    Patent number: 6539499
    Abstract: A method and system for providing diagnostic services for a computer system is provided. The diagnostic application presents to the user of the computer system a graphical representation of a computer system (202). The user is able to click on graphical components of the graphical representation. The diagnostic application performs diagnostic services on the particular component clicked on by the user. The diagnostic application may determine if the most recent version of the appropriate software driver is installed in the computer system. The diagnostic application may perform diagnostic tests on the clicked component. The diagnostic application may also permit the user to access online diagnostic services to permit the user to access the most recent version of the applicable software driver, communicate with a diagnostic support specialist, or receive additional diagnostic tools from a location remote from the computer system.
    Type: Grant
    Filed: October 6, 1999
    Date of Patent: March 25, 2003
    Assignee: Dell USA, L.P.
    Inventors: Roy William Stedman, Tim William Cox, Sharon Diane Knippa