Abstract: A distributed dashboard system including related server side and communication related functionality is provided. The key is loosely defined metadata for input data coupled with the fact that metadata can be defined after the data is loaded to system. Only the part of metadata relevant to use of dashboard needs to be mapped. In current invention data can be loaded before “import file specification” is defined, and then meaning given in “point and click” fashion. Users can subscribe to different type of gauges (that make up the dashboard) to construct their own dashboard, mostly in a web based user interface, but also from the dashboard itself. In addition to gauges displaying information also input controls called levers are supported allowing users to input commands to the system that are processed by local device or server side system.

Abstract: A terminal based interactive IVR system with information prioritization is disclosed. The IVR functionality is served by the main user's terminal device, which allows a user of the IVR system to create personal action tree for each individual caller or also caller group, where the action tree can be created and maintained via the main user's terminal device itself and also via a remote configuration, storage and synchronization facility in the data communication network. Also a caller is allowed to enter the priority information to the transferable message (for example a voice or text message).

Abstract: A terminal based interactive IVR system with information prioritization is disclosed. The IVR functionality is served by the main user's terminal device, which allows a user of the IVR system to create personal action tree for each individual caller or also caller group, where the action tree can be created and maintained via the main user's terminal device itself and also via a remote configuration, storage and synchronization facility in the data communication network. Also a caller is allowed to enter the priority information to the transferable message (for example a voice or text message).

Abstract: The aim of the invention is to provide a terminal based interactive IVR system, where the IVR functionality is served by the terminal, which allows a user of the IVR system to create personal action tree for each individual caller or also caller group, where the action tree can be created and maintained via the terminal itself and also a remote configuration, storage and/or synchronization facility in the data communication network. Also the caller is allowed to enter the priority information to the transferable message. The terminal based interactive IVR system comprises a terminal, which is equipped with the keyboard, display, sound unit and memory unit, where to keep both the terminal based interactive IVR system, at least one action tree and the messages to be played to the caller.

Abstract: This invention is about a distributed dashboard system including related server side and communication related functionality. The key idea is loosely defined metadata for the input data coupled with the fact that metadata can be defined after the data is loaded to the system. Usually metadata gives some kind of meaning to all of the data that it covers, in the current invention only the part that is relevant for the use of the dashboard needs to be mapped. In known data import and processing applications the “import file specification” is defined before the data is introduced, but in current invention the data can be loaded before, and then the meaning given in “point and click” fashion after the data is loaded. Users can then subscribe to different kind of gauges (that make up the dashboard) in order to construct their own dashboard, this subscribing happens mostly in a web based user interface, but might also be allowed from the dashboard itself.