Abstract: A camera located behind a partially transparent display allows for a participant in a video conference to appear to be looking directly at other participants, creating a natural eye-to-eye setting similar to an in-person meeting. However, the camera picks up moiré patterns and other distortion from the display. A machine learning model is trained to predict the interference from a frame of video on the display. The predicted interference is then subtracted from a corresponding video frame from the camera, resulting in a clean image. The clean image is then used in place of the camera's video frame in output video, resulting in high quality video useful for a video conference.

Abstract: Embodiments provide systems and methods for a team-based approach to skills-based agent assignment in task routing systems. According to one embodiment, performing skills-based task assignments in a task routing system can comprise identifying a team of agents. The team of agents can comprise a plurality of agents handling a currently assigned task but expected to become available for assignment of a new task. Each agent of the team of agents can be earmarked to one of a plurality of new tasks selected from a queue of tasks. At some point, one of the agents of the team can be detected as being available and the agent detected as being available can be assigned to one of the plurality of new tasks based at least in part on consideration of the earmarking of the agents of the team to the plurality of new tasks.

Abstract: Embodiments provide systems and methods for a team-based approach to skills-based agent assignment in task routing systems. According to one embodiment, performing skills-based task assignments in a task routing system can comprise identifying a team of agents. The team of agents can comprise a plurality of agents handling a currently assigned task but expected to become available for assignment of a new task. Each agent of the team of agents can be earmarked to one of a plurality of new tasks selected from a queue of tasks. At some point, one of the agents of the team can be detected as being available and the agent detected as being available can be assigned to one of the plurality of new tasks based at least in part on consideration of the earmarking of the agents of the team to the plurality of new tasks.

Abstract: Embodiments of the invention provide systems and methods for a team-based approach to skills-based agent assignment in task routing systems. According to one embodiment, performing skills-based task assignments in a task routing system can comprise identifying a team of agents. The team of agents can comprise a plurality of agents handling a currently assigned task but expected to become available for assignment of a new task. Each agent of the team of agents can be earmarked to one of a plurality of new tasks selected from a queue of tasks. At some point, one of the agents of the team can be detected as being available and the agent detected as being available can be assigned to one of the plurality of new tasks based at least in part on consideration of the earmarking of the agents of the team to the plurality of new tasks.

Abstract: Embodiments of the invention provide systems and methods for handling a customer contact in a Customer Relationship Management (CRM) system by defining one or more channel models, each channel model mapping one or more contact purposes or one or more contact types to one or more of the plurality of channels. Real-time information about a received customer contact can be collected and one or more of a plurality of channels can be selected to handle the customer contact based at least in part on a predictive analysis of the collected real-time information. A contact purpose or a contact type for the received customer contact can be determined based on the collected real-time information. In such cases, selecting one or more of the plurality of channels can be further based on the determined contact purpose or contact type for the received customer contact and the defined one or more channel models.

Abstract: Embodiments of the invention provide systems and methods for a team-based approach to skills-based agent assignment in task routing systems. According to one embodiment, performing skills-based task assignments in a task routing system can comprise identifying a team of agents. The team of agents can comprise a plurality of agents handling a currently assigned task but expected to become available for assignment of a new task. Each agent of the team of agents can be earmarked to one of a plurality of new tasks selected from a queue of tasks. At some point, one of the agents of the team can be detected as being available and the agent detected as being available can be assigned to one of the plurality of new tasks based at least in part on consideration of the earmarking of the agents of the team to the plurality of new tasks.

Abstract: A heliostat having a frame structure for supporting a mirror. The frame structure is pivotable about at least one axis of rotation. A liquid ballast system is mounted on a side of the frame structure that is remote from the reflective surface of the mirror. The liquid ballast system includes at least two tanks, and an imaginary line between the tanks extends at an angle or perpendicular to the axis of rotation. An arrangement is provided for moving ballast liquid between the tanks in an actively controlled manner.

Abstract: In a method and an arrangement for shimming a cylindrical magnet system, that has a cylindrical magnet having a bore therein with an axis extending therethrough, and a gradient coil assembly located within the bore, shimming is accomplished by stacking a number of planar pieces of shim material in each of said tubes, with each of the tubes having an axis parallel to the axis of the cylindrical magnet, and with the planar pieces of shim material and stacked in the tubes in respective planes that are perpendicular to the axis of the cylindrical magnet.

Abstract: A heliostat having a frame structure for supporting a mirror. The frame structure is pivotable about at least one axis of rotation. A liquid ballast system is mounted on a side of the frame structure that is remote from the reflective surface of the mirror. The liquid ballast system includes at least two tanks, and an imaginary line between the tanks extends at an angle or perpendicular to the axis of rotation. An arrangement is provided for moving ballast liquid between the tanks in an actively controlled manner.

Abstract: In a method and an arrangement for shimming a cylindrical magnet system, that has a cylindrical magnet having a bore therein with an axis extending therethrough, and a gradient coil assembly located within the bore, shimming is accomplished by stacking a number of planar pieces of shim material in each of said tubes, with each of the tubes having an axis parallel to the axis of the cylindrical magnet, and with the planar pieces of shim material and stacked in the tubes in respective planes that are perpendicular to the axis fo the cylindrical magnet.

Abstract: An apparatus and method for the cooling of ambient air in outdoor spaces utilizing a lightweight battery-powered compressor, two twelve volt deep-cycle rechargeable batteries, flexible/foldable solar panels with integrated charge controllers, a lightweight pump for circulating coolant (ethanol), a vortex tube for super-cooling compressed air, a hot air diffuser/exhaust system, a blower to force ambient air across cooling coils and into the space to be cooled, and a cabinet mounted on pneumatic wheels to provide portability.

Abstract: A friction stir welding tool is described and which includes a shank portion; a shoulder portion which is releasably engageable with the shank portion; and a pin which is releasably engageable with the shoulder portion.

Abstract: A fuel vapor recovery system of a vehicle has a fill pipe inlet assembly located at a distal end of a fuel tank fill pipe. The inlet assembly has a cylindrical wall defining an elongated cavity divided axially into upstream and downstream regions by a restrictor plate which carries a hole for close receipt of a fuel supply nozzle of a remote fuel pump. During refueling of the tank, fuel vapor flows from the tank via a recirculation tube and into the inlet cavity of the fill pipe to become entrained into the flowing liquid fuel as oppose to being released to atmosphere. The fuel vapor enters the upstream region at an aperture carried by the wall disposed immediately upstream from the restrictor plate and downstream from a hood. The hood limits vapor release to atmosphere and draws the vapor downstream through a port carried by the restrictor plate for entrainment of vapor into the liquid fuel in the downstream region.

Abstract: A protective cage for a motorcycle has a member with a bottom and two side portions. The two side portions are spaced apart from each other so as to receive the motorcycle. The side portions are coupled to the sides of the motorcycle frame at coupling points. The cage provides a low profile protective barrier between the engine and the ground when the motorcycle is on its side and does not interfere with the rider who wants to perform stunts on the motorcycle. At least one of the coupling points on each side is provided with a projection, which projection has a replaceable cap.