Patents by Inventor Timothy Gradl

Timothy Gradl has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Intermediate process for integrating external social network incidents into an incident management pipeline
    Patent number: 10033599
    Abstract: A method of quantifying resolution times through external networks includes receiving, from an external network, a transmission indicating an incident. The transmission includes a first time at which an indication of the incident was posted to the external network. The method may also include generating an incident record associated with the incident, submitting the incident record to an incident management process to resolve the incident, and receiving an indication that the incident is resolved. The method may additionally include submitting a request to the external network to post the indication that the incident is resolved, and receiving, from the external network, a second time at which the indication that the incident is resolved was posted by the external network.
    Type: Grant
    Filed: December 4, 2015
    Date of Patent: July 24, 2018
    Assignee: ORACLE INTERNATIONAL CORPORATION
    Inventors: Ben Fisher, Kevin Dean Miller, Kevin Fenger, Hari Krishna Menon, Timothy Gradl
  • INTEGRATING EXTERNAL NETWORK INCIDENTS INTO AN INCIDENT PROCESS
    Publication number: 20170163498
    Abstract: A method of quantifying resolution times through external networks includes receiving, from an external network, a transmission indicating an incident. The transmission includes a first time at which an indication of the incident was posted to the external network. The method may also include generating an incident record associated with the incident, submitting the incident record to an incident management process to resolve the incident, and receiving an indication that the incident is resolved. The method may additionally include submitting a request to the external network to post the indication that the incident is resolved, and receiving, from the external network, a second time at which the indication that the incident is resolved was posted by the external network.
    Type: Application
    Filed: December 4, 2015
    Publication date: June 8, 2017
    Applicant: Oracle International Corporation
    Inventors: Ben Fisher, Kevin Dean Miller, Kevin Fenger, Hari Krishna Menon, Timothy Gradl