Abstract: A computer program product that includes a computer useable storage medium to store a computer readable program that, when executed on a computer, causes the computer to perform operations, including operations to incorporate an entity specification into a business process in response to an input by a user, determine a multifunction printer (MFP) from a heterogeneous mix of MFPs for implementation of the business process, and generate an executable to execute on the MFP. The entity specification describes an element of a document and is associated with the business process. The MFP has an associated executable language and a graphical user interface (GUI) specification. The executable conforms to the executable language and the GUI specification, is generated from the entity specification and the business process, and performs the business process when executed by the MFP.

Abstract: A computer-implemented method that includes incorporating an entity specification into a business process in response to an input by a user is described. The entity specification describes an element of a document and is associated with the business process. The computer-implemented method also includes determining a multifunction printer (MFP) from a heterogeneous mix of MFPs for implementation of the business process. The MFP has an associated executable language and a graphical user interface (GUI) specification. The computer-implemented method also includes associating the entity specification with an element of the GUI specification. The computer-implemented method also includes generating, from the entity specification and the business process, an executable that conforms to the executable language and the GUI specification and performs the business process when executed by the MFP. The computer-implemented method also includes deploying the executable to the MFP.

Abstract: Systems and methods for adapting an existing call flow wherein the call flow further comprises an associated data set, comprising: activating the existing call flow, the existing call flow generating a series of questions designed to obtain information from a caller; determining if an exception condition has occurred; allowing a user to activate an exception call flow in response to the exception condition; retaining the data set associated with the call flow when the exception condition occurred; adapting the data set such that the call flow addresses the exception condition; analyzing the adapted data set to determine if it is unique; and, modifying the existing call flow to incorporate the adapted data set if the adapted data set is unique.

Abstract: A computer-implemented method that includes incorporating an entity specification into a business process in response to an input by a user is described. The entity specification describes an element of a document and is associated with the business process. The computer-implemented method also includes determining a multifunction printer (MFP) from a heterogeneous mix of MFPs for implementation of the business process. The MFP has an associated executable language and a graphical user interface (GUI) specification. The computer-implemented method also includes associating the entity specification with an element of the GUI specification. The computer-implemented method also includes generating, from the entity specification and the business process, an executable that conforms to the executable language and the GUI specification and performs the business process when executed by the MFP. The computer-implemented method also includes deploying the executable to the MFP.

Abstract: An embodiment of the invention comprises a real-time collaborative technical support (RTCTS) system that may automatically generate and/or maintain social networks that may be dynamically evolving. The social networks may be based on the output of at least one multi-modal classification algorithm. These outputs may be occurring in real-time.

Abstract: Systems and methods for adapting an existing call flow wherein the call flow further comprises an associated data set, comprising: activating the existing call flow, the existing call flow generating a series of questions designed to obtain information from a caller; determining if an exception condition has occurred; allowing a user to activate an exception call flow in response to the exception condition; retaining the data set associated with the call flow when the exception condition occurred; adapting the data set such that the call flow addresses the exception condition; analyzing the adapted data set to determine if it is unique; and, modifying the existing call flow to incorporate the adapted data set if the adapted data set is unique.

Abstract: A computer program product that includes a computer useable storage medium to store a computer readable program that, when executed on a computer, causes the computer to perform operations, including operations to incorporate an entity specification into a business process in response to an input by a user, determine a multifunction printer (MFP) from a heterogeneous mix of MFPs for implementation of the business process, and generate an executable to execute on the MFP. The entity specification describes an element of a document and is associated with the business process. The MFP has an associated executable language and a graphical user interface (GUI) specification. The executable conforms to the executable language and the GUI specification, is generated from the entity specification and the business process, and performs the business process when executed by the MFP.