Abstract: An enhanced mechanism for intelligently routing a call and providing a supporting computer interface on a screen of one or more computers connected to a network. In an embodiment, a service request form is provided on a customer's computer by which a customer provides customer-input information. A data file (e.g., an XML file) is generated with the customer-input information and transmitted over a data network. A service routing, integration, mining and personalization (SRIMP) engine receives, via the data network, the data file. The SRIMP engine routes a call (e.g., a VoIP call) to a customer care agent selected based on the data file. In addition, the SRIMP engine creates an agent's view computer interface the content of which is based on the data file. The SRIMP engine may, for example, send personalized information and portlets to the selected agent's browser that are needed to address the customer's question.

Abstract: An enhanced mechanism for intelligently routing a call and providing a supporting computer interface on a screen of one or more computers connected to a network. In an embodiment, a service request form is provided on a customer's computer by which a customer provides customer-input information. A data file (e.g., an XML file) is generated with the customer-input information and transmitted over a data network. A service routing, integration, mining and personalization (SRIMP) engine receives, via the data network, the data file. The SRIMP engine routes a call (e.g., a VoIP call) to a customer care agent selected based on the data file. In addition, the SRIMP engine creates an agent's view computer interface the content of which is based on the data file. The SRIMP engine may, for example, send personalized information and portlets to the selected agent's browser that are needed to address the customer's question.

Abstract: The present invention generally is directed to a method of associating a label with a component in a graphical user interface panel. The method comprises: displaying an image of the panel containing an image of the component and an image of the label; receiving a set of user inputs selecting the image of the component, the image of the label, and a predefined user action configured to associate the label with the component; and associating the label with the component in response to the set of user inputs.

Abstract: The present invention generally is directed to a method of associating a label with a component in a graphical user interface panel. The method comprises: displaying an image of the panel containing an image of the component and an image of the label; receiving a set of user inputs selecting the image of the component, the image of the label, and a predefined user action configured to associate the label with the component; and associating the label with the component in response to the set of user inputs.

Abstract: In a web application, a user computer that executes a browser presents a help window on a monitor associated with the user computer, simultaneously with displaying portions of a web page obtained by the browser from a server, to enable a user of the user computer to view the help information without interfering with the user's interaction with the web page. The displayed help information pertains not to the browser itself, but to the web page.

Abstract: An enhanced document browsing method and apparatus for creating a form from a template that includes replication blocks, that replicates at least one field in at least one replication block characterized by a block name to generate at least first and second replicated fields; modifies the block name to generate a first field name; modifies the block name to generate a second field name; associates the field names with respective ones of the first and second replicated fields; counts the number of replications; and transmits the number of replications to at least one client computer.

Abstract: A method, apparatus and computer program product are provided for extracting translatable material or Machine Readable Information (MRI) from browser program function codes in a computer system. A browser window is partitioned into frames. The browser window frames include a parent frame. A plurality of variables are created in the parent frame. Each of the plurality of variables defines an MRI string. Then the variables are used in the browser program function codes for displaying MRI.

Abstract: An enhanced document browsing method and apparatus. A browser at a client interprets a work-frame code, information, a control-frame code, and a control-object function that identifies the control-frame code. When the browser interprets the work-frame and control-frame codes, it divides the browser window into two frames: a work-frame and a control-frame. When the browser interprets the information, the browser displays the information to the user in the work-frame. When the browser interprets the control-object function, the browser displays a control-object in the control-frame associated with the control-frame code. The control-object can allow the user to control the information in the work-frame. Since the control-object is in the control-frame instead of being only in the work-frame, it is always in view and available to the user, regardless of the scrolling position of the page of information within the work-frame.

Abstract: An enhanced document browsing method and apparatus for requesting transactions of transient programs at a server, that sends a first transaction to a server that requests first data from a first transient program; receives the first data from the server; inserts the first data into an entry field; and requests a second transaction from a second transient program by sending the first data to the server.

Abstract: The present invention provides a system and method of workstation configuration that includes a multi-level hierarchy management of preferences which are essentially managed and stored with a file server, rather than with each individual workstation. The invention comprises a computer network that includes workstations that have configurable hardware devices and software applications; a workstation server connected to the workstations that includes hierarchical preference files containing configuration information; and a preference manager for providing a coalesced, or merged, set of configuration parameters to the workstations based on the information in the hierarchical preference files.