Patents by Inventor Timothy Kay

Timothy Kay has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 11500883
    Abstract: The present invention includes systems and methods for retrieving information via a flexible and consistent targeted search model that employs interactive dynamic menu information retrieval techniques that provide context-specific functionality tailored to particular information channels, as well as to records within or across such channels, and other known state information. Users are presented with a consistent search interface among multiple tiers across and within a large domain of information sources, and need not learn different or special search syntax. A thin-client server-controlled architecture enables users of resource-constrained mobile communications devices to locate targeted information more quickly by entering fewer keystrokes and performing fewer query iterations and web page refreshes, which in turn reduces required network bandwidth.
    Type: Grant
    Filed: December 30, 2019
    Date of Patent: November 15, 2022
    Assignee: TROPARE, INC.
    Inventors: G. Gregory Carpenter, Timothy Kay
  • Patent number: 11120800
    Abstract: Techniques for performing feature computation are described. A system may gather and analyze event data to generate a timeline of the event data and corresponding feature data (e.g., statistical values representing the event data). The system can create a customized timeline that allows information to be sorted and aggregated in different timescales to improve speech processing and other functionality. For example, a feature computation system may calculate statistics and other information based on interactions with a speech processing system. These statistics provide information about previous interactions that may be leveraged to interpret future voice commands.
    Type: Grant
    Filed: September 24, 2019
    Date of Patent: September 14, 2021
    Assignee: AMAZON TECHNOLOGIES, INC.
    Inventors: Timothy Kay Cheng, Scott G. LeBaron, Carl Joshua Dell, Marcio Furlani Carmona, Nitin Tak, Anand Vishwanath Suvarnkar
  • Publication number: 20200142901
    Abstract: The present invention includes systems and methods for retrieving information via a flexible and consistent targeted search model that employs interactive dynamic menu information retrieval techniques that provide context-specific functionality tailored to particular information channels, as well as to records within or across such channels, and other known state information. Users are presented with a consistent search interface among multiple tiers across and within a large domain of information sources, and need not learn different or special search syntax. A thin-client server-controlled architecture enables users of resource-constrained mobile communications devices to locate targeted information more quickly by entering fewer keystrokes and performing fewer query iterations and web page refreshes, which in turn reduces required network bandwidth.
    Type: Application
    Filed: December 30, 2019
    Publication date: May 7, 2020
    Inventors: G. Gregory Carpenter, Timothy Kay
  • Publication number: 20120310924
    Abstract: A system and a method are disclosed for multi-prefix, interactive search capability on a mobile communications device. A keystroke is input into a search query field of a landing page and a multi-prefix search is performed. The landing page is refreshed to display the results. The landing page displays a first tier of search results, which can include channels or links to web pages associated with the user input. If the search result that is selected is a channel, the channel is displayed. If the search result that is selected is a web page, the web page is displayed. The landing page corresponding to the selected channel, or to the web page, may then be searched or explored. If the desired channel is not displayed within the first tier of search results, another keystroke may be input. The landing page refreshes accordingly and additional keystrokes may be entered.
    Type: Application
    Filed: July 31, 2012
    Publication date: December 6, 2012
    Applicant: BOOPSIE, INC.
    Inventors: G. Gregory Carpenter, Timothy Kay
  • Patent number: 8275117
    Abstract: A system and method are provided for escalating a user or customer to a live agent from a conversational agent when predetermined criteria are met. The conversational agent textually converses in so-called natural language interaction and can run on a computer, such as a server. Upon receiving a first query, the conversational agent creates a new case, and interacts with the customer, in an attempt to resolve the case and satisfy the user. The predetermined criteria for escalation may include a determination that the conversational agent is unable to satisfy a computer-to-computer information request. Alternatively, the predetermined criteria may include patterns and/or words associated with frustration, for example, and/or unrecognized query subject matter, high priority queries, for example to increase sales, etc.
    Type: Grant
    Filed: June 9, 2011
    Date of Patent: September 25, 2012
    Assignee: Microsoft Corporation
    Inventors: Francois Huet, Damien Saint Macary, Gray Salmon Norton, Stephen D. Klein, Timothy Kay
  • Patent number: 8255377
    Abstract: A system and a method are disclosed for multi-prefix, interactive search capability on a mobile communications device. A keystroke is input into a search query field of a landing page and a multi-prefix search is performed. The landing page is refreshed to display the results. The landing page displays a first tier of search results, which can include channels or links to web pages associated with the user input. If the search result that is selected is a channel, the channel is displayed. If the search result that is selected is a web page, the web page is displayed. The landing page corresponding to the selected channel, or to the web page, may then be searched or explored. If the desired channel is not displayed within the first tier of search results, another keystroke may be input. The landing page refreshes accordingly and additional keystrokes may be entered.
    Type: Grant
    Filed: January 7, 2008
    Date of Patent: August 28, 2012
    Assignee: Boopsie, Inc.
    Inventors: G. Gregory Carpenter, Timothy Kay
  • Publication number: 20110235797
    Abstract: A system and method are provided for escalating a user or customer to a live agent from a conversational agent when predetermined criteria are met. The conversational agent textually converses in so-called natural language interaction and can run on a computer, such as a server. Upon receiving a first query, the conversational agent creates a new case, and interacts with the customer, in an attempt to resolve the case and satisfy the user. The predetermined criteria for escalation may include a determination that the conversational agent is unable to satisfy a computer-to-computer information request. Alternatively, the predetermined criteria may include patterns and/or words associated with frustration, for example, and/or unrecognized query subject matter, high priority queries, for example to increase sales, etc.
    Type: Application
    Filed: June 9, 2011
    Publication date: September 29, 2011
    Applicant: MICROSOFT CORPORATION
    Inventors: Francois Huet, Damien Saint Macary, Gray Salmon Norton, Stephen D. Klein, Timothy Kay
  • Patent number: 7983411
    Abstract: A conversational agent receives a textual user message and escalates the user to a live agent if predetermined criteria are met.
    Type: Grant
    Filed: March 24, 2005
    Date of Patent: July 19, 2011
    Assignee: Microsoft Corporation
    Inventors: Francois Huet, Damien Saint Macary, Gray Salmon Norton, Stephen D. Klein, Timothy Kay
  • Publication number: 20080168039
    Abstract: A system and a method are disclosed for multi-prefix, interactive search capability on a mobile communications device. A keystroke is input into a search query field of a landing page and a multi-prefix search is performed. The landing page is refreshed to display the results. The landing page displays a first tier of search results, which can include channels or links to web pages associated with the user input. If the search result that is selected is a channel, the channel is displayed. If the search result that is selected is a web page, the web page is displayed. The landing page corresponding to the selected channel, or to the web page, may then be searched or explored. If the desired channel is not displayed within the first tier of search results, another keystroke may be input. The landing page refreshes accordingly and additional keystrokes may be entered.
    Type: Application
    Filed: January 7, 2008
    Publication date: July 10, 2008
    Applicant: Boopsie, In.
    Inventors: G. Gregory Carpenter, Timothy Kay
  • Patent number: 7266585
    Abstract: A method for using the screen names of users are used to appropriately tailor a service for the users. If the service is a restricted service, then the screen name is used as the basis for deciding whether access should be granted to ensure that access is granted to a limited set of users. Alternatively, if the service is comprised of several component sub-services, and some of those sub-services are restricted, then the screen name is used as the basis for deciding whether access should be granted to the relevant sub-service.
    Type: Grant
    Filed: September 14, 2005
    Date of Patent: September 4, 2007
    Assignee: Colloquis, Inc.
    Inventors: Timothy Kay, Robert Hoffer
  • Publication number: 20070121919
    Abstract: A ring tone service to create a downloadable voice ring tone in response to receiving a phone call is described herein. The ring tone service detects an incoming phone call from a phone device to a service phone number associated with the ring tone service. An answering message allows a caller to start an audio response to be recorded into an audio data file. A notification message including information to locate the audio, such as a URL link that will cause a phone device to download a ring tone, is sent to the phone number associated with the calling phone device. A properly formatted ring tone is available for the phone device to download following the link information included in the notification message.
    Type: Application
    Filed: September 28, 2006
    Publication date: May 31, 2007
    Inventor: Timothy Kay
  • Patent number: 7146404
    Abstract: A method for using the screen names of users are used to appropriately tailor a service for the users. If the service is a restricted service, then the screen name is used as the basis for deciding whether access should be granted to ensure that access is granted to a limited set of users. Alternatively, if the service is comprised of several component sub-services, and some of those sub-services are restricted, then the screen name is used as the basis for deciding whether access should be granted to the relevant sub-service.
    Type: Grant
    Filed: August 23, 2002
    Date of Patent: December 5, 2006
    Assignee: Colloquis, Inc.
    Inventors: Timothy Kay, Robert Hoffer
  • Publication number: 20060136298
    Abstract: In one aspect, the invention relates to a method of providing at least one of an advertisement and a link to an advertisement to a user logged in to an instant messaging network. The method includes the steps of logging a message processor into the instant messaging network under a first screen-name by providing a message processor name and a message processor authentication, the user having the first screen-name as an authorized partner and being advised by the instant messaging network of the presence of the message processor. The method also includes the steps of receiving a communication addressed to the first screen-name from the user via the instant messaging network in an instant messaging protocol, and sending at least one of an advertisement and a link to an advertisement received from the advertisement server to the user.
    Type: Application
    Filed: December 14, 2005
    Publication date: June 22, 2006
    Inventors: Stephen Klein, Patrick Guiney, Timothy Kay
  • Publication number: 20060031365
    Abstract: A method for using the screen names of users are used to appropriately tailor a service for the users. If the service is a restricted service, then the screen name is used as the basis for deciding whether access should be granted to ensure that access is granted to a limited set of users. Alternatively, if the service is comprised of several component sub-services, and some of those sub-services are restricted, then the screen name is used as the basis for deciding whether access should be granted to the relevant sub-service.
    Type: Application
    Filed: September 14, 2005
    Publication date: February 9, 2006
    Inventors: Timothy Kay, Robert Hoffer
  • Patent number: 6993555
    Abstract: A method and system for interactively responding to queries from a user sending messages through an instant messaging network. The query or request is interpreted and appropriate action is taken, such as accessing a local or remote data resource and generating an answer to the user's query. The answer is formatted as appropriate and returned to the user as an instant message or via another route specified by the user. A method and system of providing authenticated access to a given web page via instant messaging is also disclosed.
    Type: Grant
    Filed: March 26, 2002
    Date of Patent: January 31, 2006
    Assignee: Conversagent, Inc.
    Inventors: Timothy Kay, Robert Hoffer
  • Publication number: 20050213743
    Abstract: A conversational agent receives a textual user message and escalates the user to a live agent if predetermined criteria are met.
    Type: Application
    Filed: March 24, 2005
    Publication date: September 29, 2005
    Inventors: Francois Huet, Damien Macary, Gray Norton, Stephen Klein, Timothy Kay
  • Publication number: 20030131061
    Abstract: A proxy server connected to a local network. The proxy server receives an instant message which was sent from a first-end user who is also connected to the local network. This message is associated with an instant messaging service which, in turn, is supported supported by a back-end instant messaging server. The proxy server determines whether the second end-user, to whom the message is intended, is connected to the local network. In the event that the second end-user is connected to the local network, the proxy server directs the instant message to the second end-user solely within the local network while bypassing the remote network and the instant messaging server. Also disclosed is a method for enhancing instant messaging functionality using a proxy server.
    Type: Application
    Filed: November 27, 2002
    Publication date: July 10, 2003
    Applicant: Active Buddy, Inc.
    Inventors: Michael O. Newton, Adam Fritzler, Timothy Kay
  • Publication number: 20030074410
    Abstract: A method for using the screen names of users are used to appropriately tailor a service for the users. If the service is a restricted service, then the screen name is used as the basis for deciding whether access should be granted to ensure that access is granted to a limited set of users. Alternatively, if the service is comprised of several component sub-services, and some of those sub-services are restricted, then the screen name is used as the basis for deciding whether access should be granted to the relevant sub-service.
    Type: Application
    Filed: August 23, 2002
    Publication date: April 17, 2003
    Applicant: ACTIVE BUDDY, INC.
    Inventors: Timothy Kay, Robert Hoffer
  • Patent number: 6430602
    Abstract: A method and system for interactively responding to queries from a remotely located user includes a computer server system configured to receiving an instant message query or request from the user over the Internet. The query or request is interpreted and appropriate action is taken, such as accessing a local or remote data resource and formulating an answer to the user's query. The answer is formatted as appropriate and returned to the user as an instant message or via another route specified by the user. A method and system of providing authenticated access to a given web page via instant messaging is also disclosed.
    Type: Grant
    Filed: August 22, 2000
    Date of Patent: August 6, 2002
    Assignee: Active Buddy, Inc.
    Inventors: Timothy Kay, Robert Hoffer
  • Publication number: 20020103917
    Abstract: A method and system for interactively responding to queries from a user sending messages through an instant messaging network. The query or request is interpreted and appropriate action is taken, such as accessing a local or remote data resource and generating an answer to the user's query. The answer is formatted as appropriate and returned to the user as an instant message or via another route specified by the user. A method and system of providing authenticated access to a given web page via instant messaging is also disclosed.
    Type: Application
    Filed: March 26, 2002
    Publication date: August 1, 2002
    Applicant: Active Buddy, Inc.
    Inventors: Timothy Kay, Robert Hoffer