Abstract: Electronic communication methods and systems for rating agents and allowing customers for select agents are provided. Exemplary systems include a communication server for connecting a user to a communication with a contact center, a presence system to determine status of one or more agents, a wait-time determination engine to determine a wait time for one or more agents present for the communication, an agent scoring system for determining a score for one or more agents present for the communication, and a routing engine to connect a selected agent to the communication.

Abstract: Electronic communication methods and systems for rating agents and allowing customers for select agents are provided. Exemplary systems include a communication server for connecting a user to a communication with a contact center, a presence system to determine status of one or more agents, a wait-time determination engine to determine a wait time for one or more agents present for the communication, an agent scoring system for determining a score for one or more agents present for the communication, and a routing engine to connect a selected agent to the communication.

Abstract: A hub device for remote network management includes a communication interface and a processor. The communication interface is arranged to communicate with a local network. The communication interface is also arranged to communicate with a remote server over a secure internet connection. The processor is arranged to receive discovery instructions from the remote server; interrogate local devices connected to the local network; filter the interrogation results in accordance with the discovery instructions; and send the filtered results to the remote server.