Abstract: The present disclosure provides a system and method for analyzing customer communications to provide better customer service including generating customer related data from communications of a customer by at least one sensing device located in a venue, transmitting the generated customer related data to an analysis engine, determining based on an analysis of the customer related data a customer experience, identifying at least one suggestion to provide better customer service including the identification of a representative of the venue that the analysis engine has determined can assist the customer, and receiving the at least one suggestion including an indication that the representative should assist the customer from the analysis engine by a computing device associated with the representative of the venue.

Abstract: A method and system for improving an automated mobile device detection system is provided. The method includes automatically detecting Web pages being accessed by a user via a mobile hardware device. Movement based attributes, biological parameters, and a geographical location of the user are detected via hardware sensors of the mobile device. The Webpages are modified such that a modified plurality of Webpages is generated based on the analysis. The modified plurality of Webpages is presented to the user.

Abstract: In a method for utilizing multiple social computing services of a user. A processor receives a request for an action to be executed, wherein the action includes a required relationship between a user and one or more contacts of a set of contacts and a required interest. A processor determines the one or more contacts that have the required relationship with the user and the required interest. A processor causes the action to be executed based on the determined one or more contacts. The set of contacts includes a first set of contacts from a first networking service and a second set of contacts from a second networking service. The action is external from the first networking service and the second networking service.

Abstract: A method and system for improving an automated mobile device detection system is provided. The method includes automatically detecting Web pages being accessed by a user via a mobile hardware device. Movement based attributes, biological parameters, and a geographical location of the user are detected via hardware sensors of the mobile device. The Webpages are modified such that a modified plurality of Webpages is generated based on the analysis. The modified plurality of Webpages is presented to the user.

Abstract: An approach using one or more computers to determine music to influence customer behavior, the approach includes retrieving customer behavior in a retail location and data associated with music played in the retail location where the retail location is one of a plurality of retail locations. The approach includes correlating, by time, customer behavior in the retail location with the data associated with music played in the retail location for each retail location. The approach includes receiving a request for one or more desired customer behaviors in at least one of the plurality of retail locations and determining music that provides the desired customer behaviors. The approach includes providing a recommendation of the music that provides the desired customer behaviors to the retail locations associated with the request for the desired customer behaviors.

Abstract: An approach using one or more computers to determine music to influence customer behavior, the approach includes retrieving customer behavior in a retail location and data associated with music played in the retail location where the retail location is one of a plurality of retail locations. The approach includes correlating, by time, customer behavior in the retail location with the data associated with music played in the retail location for each retail location. The approach includes receiving a request for one or more desired customer behaviors in at least one of the plurality of retail locations and determining music that provides the desired customer behaviors. The approach includes providing a recommendation of the music that provides the desired customer behaviors to the retail locations associated with the request for the desired customer behaviors.

Abstract: The present disclosure provides a system and method for analyzing customer communications to provide better customer service including generating customer related data from communications of a customer by at least one sensing device located in a venue, transmitting the generated customer related data to an analysis engine, determining based on an analysis of the customer related data a customer experience, identifying at least one suggestion to provide better customer service including the identification of a representative of the venue that the analysis engine has determined can assist the customer, and receiving the at least one suggestion including an indication that the representative should assist the customer from the analysis engine by a computing device associated with the representative of the venue.

Abstract: The present disclosure provides a system and method for analyzing customer communications to provide better customer service including generating customer related data from communications of a customer by at least one sensing device located in a venue, transmitting the generated customer related data to an analysis engine, determining based on an analysis of the customer related data a customer experience, identifying at least one suggestion to provide better customer service including the identification of a representative of the venue that the analysis engine has determined can assist the customer, and receiving the at least one suggestion including an indication that the representative should assist the customer from the analysis engine by a computing device associated with the representative of the venue.

Abstract: In a method for utilizing multiple social computing services of a user. A processor receives a request for an action to be executed, wherein the action includes a required relationship between a user and one or more contacts of a set of contacts and a required interest. A processor determines the one or more contacts that have the required relationship with the user and the required interest. A processor causes the action to be executed based on the determined one or more contacts. The set of contacts includes a first set of contacts from a first networking service and a second set of contacts from a second networking service. The action is external from the first networking service and the second networking service.

Abstract: In a method for utilizing multiple social computing services of a user, a processor accesses a first networking service of a user and a second networking service of the user, wherein the first networking service includes a first group of contacts connected with the user and the second networking service includes a second group of contacts connected with the user. A processor retrieves the first group from the first networking service and the second group from the second networking service. A processor creates a set of contacts, wherein the set of contacts includes each contact of the first group of contacts with a corresponding link to information about that contact, and each contact of the second group of contacts with a corresponding link to information about that contact, and wherein a contact of the set of contacts has an associated relationship, established externally from either networking service, with the user.

Abstract: In a method for utilizing multiple social computing services of a user, a processor accesses a first networking service of a user and a second networking service of the user, wherein the first networking service includes a first group of contacts connected with the user and the second networking service includes a second group of contacts connected with the user. A processor retrieves the first group from the first networking service and the second group from the second networking service. A processor creates a set of contacts, wherein the set of contacts includes each contact of the first group of contacts with a corresponding link to information about that contact, and each contact of the second group of contacts with a corresponding link to information about that contact, and wherein a contact of the set of contacts has an associated relationship, established externally from either networking service, with the user.

Abstract: In a method for utilizing multiple social computing services of a user, a processor accesses a first networking service of a user and a second networking service of the user, wherein the first networking service includes a first group of contacts connected with the user and the second networking service includes a second group of contacts connected with the user. A processor retrieves the first group from the first networking service and the second group from the second networking service. A processor creates a set of contacts, wherein the set of contacts includes each contact of the first group of contacts with a corresponding link to information about that contact, and each contact of the second group of contacts with a corresponding link to information about that contact, and wherein a contact of the set of contacts has an associated relationship, established externally from either networking service, with the user.

Abstract: In a method for utilizing multiple social computing services of a user, a processor accesses a first networking service of a user and a second networking service of the user, wherein the first networking service includes a first group of contacts connected with the user and the second networking service includes a second group of contacts connected with the user. A processor retrieves the first group from the first networking service and the second group from the second networking service. A processor creates a set of contacts, wherein the set of contacts includes each contact of the first group of contacts with a corresponding link to information about that contact, and each contact of the second group of contacts with a corresponding link to information about that contact, and wherein a contact of the set of contacts has an associated relationship, established externally from either networking service, with the user.

Abstract: The invention provides a mechanism for convenient management for configuring and selecting servers for running modules. The invention provides a method for managing a plurality of servers including receiving a request to configure a suitable server being suitable for running a module, locating an identifier of the suitable server from a table comprising identifiers of suitable servers, configuring the suitable server to run the module.

Abstract: Embodiments of the invention provide a dictionary, which may be modified by a developer, that provides a mapping of the generation routine to be performed and a pointer or identifier of the generator employed for the specified generation routine. As will be appreciated, embodiments of the invention may employ a dictionary which comprises a plurality of generation routine-code generator identity data pairs. A generator routine may be, for example, associated with the generation of source code associated with a particular object class, fields, methods, method bodies, procedures, comments, subroutines and the like. By modifying a generation routine-code generator identity data pair in a generator dictionary, a developer or user is able to modify the source code (e.g., the structure and/or content of the source) which is ultimately generated by the generator.

Abstract: Embodiments of the invention provide a dictionary, which may be modified by a developer, that provides a mapping of the generation routine to be performed and a pointer or identifier of the generator employed for the specified generation routine. As will be appreciated, embodiments of the invention may employ a dictionary which comprises a plurality of generation routine-code generator identity data pairs. A generator routine may be, for example, associated with the generation of source code associated with a particular object class, fields, methods, method bodies, procedures, comments, subroutines and the like. By modifying a generation routine-code generator identity data pair in a generator dictionary, a developer or user is able to modify the source code (e.g., the structure and/or content of the source) which is ultimately generated by the generator.

Abstract: Embodiments of the invention provide a dictionary, which may be modified by a developer, that provides a mapping of the generation routine to be performed and a pointer or identifier of the generator employed for the specified generation routine. As will be appreciated, embodiments of the invention may employ a dictionary which comprises a plurality of generation routine-code generator identity data pairs. A generator routine may be, for example, associated with the generation of source code associated with a particular object class, fields, methods, method bodies, procedures, comments, subroutines and the like. By modifying a generation routine-code generator identity data pair in a generator dictionary, a developer or user is able to modify the source code (e.g., the structure and/or content of the source) which is ultimately generated by the generator.

Abstract: Embodiments of the present invention separates raw server configuration data (data describing how the server is to operate—e.g., network port number, security settings, software drivers, etc.) from server instance data (data which describes where to run a server and how to process user code—e.g., which directories to access, where the user code is located, etc.). Embodiments of the present invention may have raw server configuration data and server instance data stored as, for example, text files. A file embodying raw server configuration data may be copied and reused on multiple computer systems. Similarly, a file embodying server instance data may also be copied and reused on multiple computer systems. Embodiments of the present invention process the raw server configuration data file and the server instance file to generate an overall server configuration file which configures a server to operate in the desired manner so that user code can be successfully deployed on the configured server.

Abstract: Embodiments of the invention provide a dictionary, which may be modified by a developer, that provides a mapping of the generation routine to be performed and a pointer or identifier of the generator employed for the specified generation routine. As will be appreciated, embodiments of the invention may employ a dictionary which comprises a plurality of generation routine-code generator identity data pairs. A generator routine may be, for example, associated with the generation of source code associated with a particular object class, fields, methods, method bodies, procedures, comments, subroutines and the like. By modifying a generation routine-code generator identity data pair in a generator dictionary, a developer or user is able to modify the source code (e.g., the structure and/or content of the source) which is ultimately generated by the generator.

Abstract: The invention provides a mechanism for convenient management for configuring and selecting servers for running modules. The invention provides a method for managing a plurality of servers including receiving a request to configure a suitable server being suitable for running a module, locating an identifier of the suitable server from a table comprising identifiers of suitable servers, configuring the suitable server to run the module.