Patents by Inventor Timothy Mark CONKLE

Timothy Mark CONKLE has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • User management system for computing support
    Patent number: 11695779
    Abstract: A computing support system is configured to programmatically manage support access to a computing system via a support technician console across multiple levels of support access. The system receives a request to authenticate a user requesting support for the computing system, issues one or more authentication challenges to the user to authenticate the identity of the user, receives one or more corresponding authentication challenge responses from the user based on the authentication challenge, and verifies a level of authentication based on the authentication challenge response, the level of authentication being selected from multiple levels of authentication. The system also determines a level of support access to the computing system based on the verified level of authentication and the identity of the user and programmatically enforces limits on the support access to the computing system via the support technician console based on the determined level of support access.
    Type: Grant
    Filed: January 27, 2022
    Date of Patent: July 4, 2023
    Assignee: MSP Solutions Group LLC
    Inventors: Timothy Mark Conkle, Sage David Driskell, Luke Matthew Glover
  • USER MANAGEMENT SYSTEM FOR COMPUTING SUPPORT
    Publication number: 20230109731
    Abstract: A computing support system is configured to programmatically manage support access to a computing system via a support technician console across multiple levels of support access. The system receives a request to authenticate a user requesting support for the computing system, issues one or more authentication challenges to the user to authenticate the identity of the user, receives one or more corresponding authentication challenge responses from the user based on the authentication challenge, and verifies a level of authentication based on the authentication challenge response, the level of authentication being selected from multiple levels of authentication. The system also determines a level of support access to the computing system based on the verified level of authentication and the identity of the user and programmatically enforces limits on the support access to the computing system via the support technician console based on the determined level of support access.
    Type: Application
    Filed: January 27, 2022
    Publication date: April 13, 2023
    Inventors: Timothy Mark CONKLE, Sage David DRISKELL, Luke Matthew GLOVER
  • USER MANAGEMENT SYSTEM FOR COMPUTING SUPPORT
    Publication number: 20220239662
    Abstract: A computing support system is configured to programmatically manage support access to a computing system via a support technician console across multiple levels of support access. The system receives a request to authenticate a user requesting support for the computing system, issues one or more authentication challenges to the user to authenticate the identity of the user, receives one or more corresponding authentication challenge responses from the user based on the authentication challenge, and verifies a level of authentication based on the authentication challenge response, the level of authentication being selected from multiple levels of authentication. The system also determines a level of support access to the computing system based on the verified level of authentication and the identity of the user and programmatically enforces limits on the support access to the computing system via the support technician console based on the determined level of support access.
    Type: Application
    Filed: January 27, 2022
    Publication date: July 28, 2022
    Inventors: Timothy Mark CONKLE, Sage David DRISKELL, Luke Matthew GLOVER