Abstract: Methods, systems, and computer readable media for automatically recording user experience feedback via an electronic device having or associated with a local user interface. A user experience feedback commenting module can be associated with the device to permit selection of a feedback mode utilizing a clearly marked toggle (e.g., UI soft- or hard-button) displayed on the user interface. The feedback comment about, for example, a particular device feature can be provided by the user when he or she enters data using, for example, a soft keyboard or other input feature displayed by the user interface. A user interface screen prior to switching into the feedback mode can be captured in response to activation of a screen capture option. The feedback comment can be captured in association with a reference number upon activation of a submit button and then transmitted to a collecting department or organization during a feedback collection mode.

Abstract: A system and method are provided for generating and detecting unique identification signatures for customer replaceable components or units (CRUs) for use in customer owned and/or controlled image forming devices. The disclosed systems and methods employ characteristics and circuitry of the CRU itself to avoid sole dependence on the information provided in ac electronically-readable monitoring module to provide security against fraud and to provide compatibility matching. An uncharacteristic operating signature may be introduced in a non-functional zone of an operating parameter including one or more voltage spikes of a specified amplitude and duration. Comparing the voltage spikes to a set of predetermined profiles provides identification for the CRU. A unique automated, machine-readable manner by which to identify a CRU is provided that does not require an externally-readable monitoring module or any other identifying label to be mounted on, or otherwise associated with, the CRU.

Abstract: A system and method are provided for generating and detecting unique identification signatures for customer replaceable components or units (CRUs) for use in customer owned and/or controlled image forming devices. The disclosed systems and methods employ characteristics and circuitry of the CRU itself to avoid sole dependence on the information provided in ac electronically-readable monitoring module to provide security against fraud and to provide compatibility matching. An uncharacteristic operating signature may be introduced in a non-functional zone of an operating parameter including one or more voltage spikes of a specified amplitude and duration. Comparing the voltage spikes to a set of predetermined profiles provides identification for the CRU. A unique automated, machine-readable manner by which to identify a CRU is provided that does not require an externally-readable monitoring module or any other identifying label to be mounted on, or otherwise associated with, the CRU.