Abstract: A cell site maintenance scheduling and monitoring system is accessible by a maintenance user and a control center user via a public telephone network and via a private computer network. A scheduling database stores event records, wherein each event record includes a switch name, a cell site number, and an event time. An activity processor is coupled to the scheduling database for managing the scheduling database and for generating a web page displaying the event records. An IVR unit is coupled to the activity processor and coupled to the public telephone network for communicating with the maintenance user, wherein the IVR unit is responsive to the maintenance user during respective telephone calls for directing the activity processor to create a new event record and for directing the activity processor to mark existing event records as closed. The IVR unit collects the switch name, the cell site number, and the event time from the maintenance user for creating the new event record.

Abstract: A process for graphic display of network performance information includes querying a number of platforms serving communication network functions for performance data, scaling such data to a scale of colors, displaying hierarchically linked sets of graphic objects which are color coded to represent the performance of network functions with which they are associated. Graphic selection of an object can either cause immediate display of related numeric information or can cause the display of a lower level set of objects which may be color coded to performance indexes, conventional graphic renderings of data, or alphanumeric expressions of data. The process enables effective monitoring of a complex operation and expedites isolation of network problems.