Abstract: A method and system is provided for managing groups of individuals to receive an electronic message with recipient specific selected document attachments. The method and system associates one or more documents with individual recipients prior to composing an email message. After an email message is composed, the email message is sent to the selected recipients with respective associated documents for the recipients as previously selected.

Abstract: An interactive computer-implemented apparatus and method for capturing and monitoring performance in a call center, and for promoting competition in productivity and quality metrics among employees comprising: a relational database, for use by all employees in the call center, comprising a competencies module defining competency requirements for each job in the call center, an individual employee development plan module linked to the competencies module a performance appraisal module for automatically calculating an overall performance rating for each employee, and a query and reporting facility, a database of employee demographic information, functional knowledge database comprising pre-defined employee functional knowledge elements required across all job codes of the call center organization; a competencies database comprising the organization's pre-defined employee competencies, the competencies linked to strategic goals of the call center organization, each competency assigned one or more proficiency lev