Abstract: Some embodiments include assessing multimedia service in a particular environment, determining in real-time whether an extender device would improve the multimedia service in the particular environment, and communicating a recommendation via a graphical user interface (GUI). The assessing is based on physical layer and application layer measurements of the multimedia service in the particular environment. Some embodiments utilize an application on a mobile communications device that may be used in conjunction with a multimedia device to determine placement of an extender device among multimedia devices associated with a same multimedia service customer account for a desired performance and hence, a desired customer experience.

Abstract: Disclosed herein are system, apparatus, article of manufacture, method and/or computer program product embodiments, and/or combinations and sub-combinations thereof, for optimizing network connections of media devices using IPv6 and DNS tests to detect network issues related to IPv6 addressing and improper DNS server assignments. Upon detection of such network issues, network connections may preemptively adjust IPv6 and DNS configuration parameters to optimize connections for the media devices.

Abstract: Methods and apparatuses are described for intent-aware virtual assistant chat routing. A server receives a request from a user of a client device to transfer a chat-based communication session from a virtual assistant application to an agent. The server captures a topic value and a user message from the chat-based session. The server identifies a user intent associated with the user message by applying a trained intent classification model. When a user intent is identified, the server selects an agent to receive the chat-based session based upon the user intent and a complexity value associated with the user intent and connects an agent device associated with the selected agent to the chat-based session. When a user intent is not identified, the server selects an agent to receive the chat-based session based upon the topic value and connects an agent computing device associated with the selected agent to the chat-based session.

Abstract: Disclosed herein are system, apparatus, article of manufacture, method and/or computer program product embodiments, and/or combinations and sub-combinations thereof, for optimizing network connections of media devices using IPv6 and DNS tests to detect network issues related to IPv6 addressing and improper DNS server assignments. Upon detection of such network issues, network connections may preemptively adjust IPv6 and DNS configuration parameters to optimize connections for the media devices.

Abstract: The present disclosure described devices, components, connectors, and cables that connect an audio-visual device to an external antenna. Some embodiments describe a device connector for connecting the audio-visual device to an external cable. The device connector may include a supply port that is configured to receive power, data signals, and/or some combination of power and data from a source external to the audio-visual device. The device connector may also include an antenna port that is configured to connect the audio-visual device to an external antenna that is, for example, part of the same. Additionally, the device connector may include a detection mechanism that detects the presence of an antenna connection in the antenna port. When an antenna connection is detected, the audio-visual device may be configured to use one or more external antennas connected via the antenna connection to send and receive, e.g., WiFi signals.

Abstract: The present disclosure described devices, components, connectors, and cables that connect an audio-visual device to an external antenna. Some embodiments describe a device connector for connecting the audio-visual device to an external cable. The device connector may include a supply port that is configured to receive power, data signals, and/or some combination of power and data from a source external to the audio-visual device. The device connector may also include an antenna port that is configured to connect the audio-visual device to an external antenna that is, for example, part of the same. Additionally, the device connector may include a detection mechanism that detects the presence of an antenna connection in the antenna port. When an antenna connection is detected, the audio-visual device may be configured to use one or more external antennas connected via the antenna connection to send and receive, e.g., WiFi signals.

Abstract: Some embodiments include assessing multimedia service in a particular environment, determining in real-time whether an extender device would improve the multimedia service in the particular environment, and communicating a recommendation via a graphical user interface (GUI). The assessing is based on physical layer and application layer measurements of the multimedia service in the particular environment. Some embodiments utilize an application on a mobile communications device that may be used in conjunction with a multimedia device to determine placement of an extender device among multimedia devices associated with a same multimedia service customer account for a desired performance and hence, a desired customer experience.

Abstract: Methods and apparatuses are described for intelligent dialogue recovery in virtual assistant communication sessions. A chat session is established between a virtual assistant (VA) and a remote device. A primary dialogue is created between the VA and the remote device, including (i) requesting from a first natural language processing (NLP) service an intent associated with user messages and (ii) waiting for a corresponding response. A secondary dialogue is created between the VA and the remote device that is synchronized to a state of the primary dialogue. When the response from the first NLP service succeeds, primary messages are generated and transmitted to the remote device in the primary dialogue. When the response from the first NLP service fails, an intent is requested from the second NLP service, and secondary messages are generated and transmitted to the remote device in the secondary dialogue.

Abstract: Various embodiments for customizing a user interface based on user capabilities are described herein. An embodiment operates by detecting an interaction performed by a user with a user interface of a mobile device, the interaction being detected on a detection date and time. A biometric of the user is determined based on the interaction with the user interface of the mobile device. An initial identity of the user based is generated on the determined biometric of the user. A usage history for the initial identity of the user is retrieved. The detection date and time is compared to the usage history. The initial identity of the user is verified as an actual identity of the user based on the comparing. The user interface is customized based on the capabilities of the user in interacting with the user interface corresponding to the determined biometric after the verifying.

Abstract: Many customers have difficulty setting up a new extender device in the customer premises environment to improve their multimedia service. Some embodiments include configuring an extender device based on existing WiFi network credentials to minimize errors. Some embodiments include an application for mobile devices that may enable the transfer of network credentials from existing multimedia devices on the WiFi network to configure a new extender device in real time. For example, the configuration may be based on a customer account, a corresponding environment, and corresponding multimedia devices associated with the customer account. The extender device may be configured with the network credentials (e.g., a WiFi service set identifier (SSID) and password) that is common to the corresponding multimedia devices associated with the customer account.

Abstract: Disclosed herein are system, apparatus, article of manufacture, method, and computer program product embodiments for remotely controlling a media device. An embodiment includes an apparatus including a radio frequency (RF) communications chip, a memory, and at least one processor coupled to the RF communications chip and the memory. The at least one processor is configured to receive an electronic signal indicative of a user command and generate, based on the electronic signal, an action frame packet configured to instruct a media device to perform a function associated with the user command. Subsequently, the at least one processor is configured to transmit, using the RF communications chip, the action frame packet to the media device.

Abstract: Some embodiments include assessing multimedia service in a particular environment, determining in real-time whether an extender device would improve the multimedia service in the particular environment, and communicating a recommendation via a graphical user interface (GUI). The assessing is based on physical layer and application layer measurements of the multimedia service in the particular environment. Some embodiments utilize an application on a mobile communications device that may be used in conjunction with a multimedia device to determine placement of an extender device among multimedia devices associated with a same multimedia service customer account for a desired performance and hence, a desired customer experience.

Abstract: Various embodiments for customizing a user interface based on user capabilities are described herein. An embodiment operates by detecting an interaction performed by a user with a user interface of a mobile device, the interaction being detected on a detection date and time. A biometric of the user is determined based on the interaction with the user interface of the mobile device. An initial identity of the user based is generated on the determined biometric of the user. A usage history for the initial identity of the user is retrieved. The detection date and time is compared to the usage history. The initial identity of the user is verified as an actual identity of the user based on the comparing. The user interface is customized based on the capabilities of the user in interacting with the user interface corresponding to the determined biometric after the verifying.

Abstract: Disclosed herein are system, method, and computer program product embodiments for customizing a user interface on a remote control (or other device, such as a display device or mobile device) based on biometrics of the user. In a non-limiting embodiment, a method operates by receiving an interaction by a user of the remote control, wherein the interaction relates to a biometric of the user. An identity of the user is determined based on the interaction. Information associated with the determined user identity is accessed. Then, the user interface on the remote control is customized based on the accessed information. The biometric may be, for example, associated with a finger size of the user, or associated with motions made by the user with the remote control in forming the interaction. In an embodiment, the user identity is verified by comparing a date/time of the interaction with viewing history of the user, and/or by comparing the date/time of the interaction with a schedule of the user.

Abstract: Disclosed herein are system, method, and computer program product embodiments for network-based user identification. An embodiment operates by determining a media access control (MAC) address of each of a plurality of mobile devices that have previously interacted with a streaming media device. A discovery signal is transmit to the MAC addresses of the plurality of mobile devices. Responses indicating a network address of each of the respective responding mobile devices are received. One or more user settings of the streaming media device are determined based on identified user settings corresponding to the plurality of responding mobile devices. The streaming media device is configured based on the identified one more user settings.

Abstract: The present disclosure described devices, components, connectors, and cables that connect an audio-visual device to an external antenna. Some embodiments describe a device connector for connecting the audio-visual device to an external cable. The device connector may include a supply port that is configured to receive power, data signals, and/or some combination of power and data from a source external to the audio-visual device. The device connector may also include an antenna port that is configured to connect the audio-visual device to an external antenna that is, for example, part of the same. Additionally, the device connector may include a detection mechanism that detects the presence of an antenna connection in the antenna port. When an antenna connection is detected, the audio-visual device may be configured to use one or more external antennas connected via the antenna connection to send and receive, e.g., WiFi signals.

Abstract: Many customers have difficulty setting up a new extender device in the customer premises environment to improve their multimedia service. Some embodiments include configuring an extender device based on existing WiFi network credentials to minimize errors. Some embodiments include an application for mobile devices that may enable the transfer of network credentials from existing multimedia devices on the WiFi network to configure a new extender device in real time. For example, the configuration may be based on a customer account, a corresponding environment, and corresponding multimedia devices associated with the customer account. The extender device may be configured with the network credentials (e.g., a WiFi service set identifier (SSID) and password) that is common to the corresponding multimedia devices associated with the customer account.

Abstract: Many customers have difficulty setting up a new extender device in the customer premises environment to improve their multimedia service. Some embodiments include configuring an extender device based on existing WiFi network credentials to minimize errors. Some embodiments include an application for mobile devices that may enable the transfer of network credentials from existing multimedia devices on the WiFi network to configure a new extender device in real time. For example, the configuration may be based on a customer account, a corresponding environment, and corresponding multimedia devices associated with the customer account. The extender device may be configured with the network credentials (e.g., a WiFi service set identifier (SSID) and password) that is common to the corresponding multimedia devices associated with the customer account.

Abstract: Disclosed herein are system, method, and computer program product embodiments for determining time and content restrictions based user identification. An embodiment operates by automatically identifying a user who is using a media device using at least one of a network-oriented method of user discovery and an user-action oriented method of user discovery. Preferences, including at least one of a time limit or content restriction, associated with the identified user are accessed. The accessed restriction is enforced against the identified user.

Abstract: Many customers have difficulty setting up a new extender device in the customer premises environment to improve their multimedia service. Some embodiments include configuring an extender device based on existing WiFi network credentials to minimize errors. Some embodiments include an application for mobile devices that may enable the transfer of network credentials from existing multimedia devices on the WiFi network to configure a new extender device in real time. For example, the configuration may be based on a customer account, a corresponding environment, and corresponding multimedia devices associated with the customer account. The extender device may be configured with the network credentials (e.g., a WiFi service set identifier (SSID) and password) that is common to the corresponding multimedia devices associated with the customer account.