Patents by Inventor TJ Tsai

TJ Tsai has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Virtual receptionist system
    Patent number: 10475089
    Abstract: A method and apparatus for providing a synchronous communication session comprising a customer service session and a video conferencing session are provided. The customer service session is established by a distribution service in response to a request received from a cabinet application that is geographically remote from a virtual receptionist application. The request includes a computer identifier of the cabinet application that is then used by the virtual receptionist application to request a video conferencing session from a video conferencing service that is separate from the distribution service. During the synchronous communication session, the virtual receptionist can cause a display at the cabinet application to display a screen at the virtual receptionist application.
    Type: Grant
    Filed: July 2, 2015
    Date of Patent: November 12, 2019
    Assignee: RICOH COMPANY, LTD.
    Inventors: Lana Wong, Hiroshi Kitada, Steven A. Nelson, TJ Tsai
  • Virtual Receptionist System
    Publication number: 20170004510
    Abstract: A method and apparatus for providing a synchronous communication session comprising a customer service session and a video conferencing session are provided. The customer service session is established by a distribution service in response to a request received from a cabinet application that is geographically remote from a virtual receptionist application. The request includes a computer identifier of the cabinet application that is then used by the virtual receptionist application to request a video conferencing session from a video conferencing service that is separate from the distribution service. During the synchronous communication session, the virtual receptionist can cause a display at the cabinet application to display a screen at the virtual receptionist application.
    Type: Application
    Filed: July 2, 2015
    Publication date: January 5, 2017
    Applicant: RICOH COMPANY, LTD.
    Inventors: Lana Wong, Hiroshi Kitada, Steven A. Nelson, TJ Tsai
  • Virtual Receptionist System
    Publication number: 20170004546
    Abstract: A method and apparatus for providing a synchronous communication session comprising a customer service session and a video conferencing session are provided. The customer service session is established by a distribution service in response to a request received from a cabinet application that is geographically remote from a virtual receptionist application. The request includes a computer identifier of the cabinet application that is then used by the virtual receptionist application to request a video conferencing session from a video conferencing service that is separate from the distribution service. During the synchronous communication session, the virtual receptionist can cause a display at the cabinet application to display a screen at the virtual receptionist application.
    Type: Application
    Filed: July 2, 2015
    Publication date: January 5, 2017
    Applicant: RICOH COMPANY, LTD.
    Inventors: Lana Wong, Hiroshi Kitada, Steven A. Nelson, TJ Tsai