Patents by Inventor Tochi Eke-Okoro

Tochi Eke-Okoro has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Passing chatbot sessions to the best suited agent
    Patent number: 10904169
    Abstract: Embodiments of the present invention disclose a method, computer program product, and system for an automated chat bot conversation session and an agent transfer system for the conversation session. The computer receives a user input from a user in an automated chat bot conversation session. The computer analyzes the user input for at least one sentiment, wherein an at least one analysis result is a value assigned to the at least one sentiment contained within the user input. The computer compares the at least one analysis result to a threshold value to determine if the user should be transferred from the automated chat bot conversation session to a conversation session with a suitable agent. The computer then transfers the user to the conversation session with the suitable agent.
    Type: Grant
    Filed: August 8, 2017
    Date of Patent: January 26, 2021
    Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Ketan Barve, Tochi Eke-Okoro, Joachim Frank, Vivek Salve
  • PASSING EMOTIONAL CHATBOT SESSIONS TO THE BEST SUITED AGENT
    Publication number: 20190312827
    Abstract: Embodiments of the present invention disclose a method for an automated chat bot conversation session and an agent transfer system for the conversation session. The computer receives a user input from a user in an automated chat bot conversation session. The computer analyzes the user input for at least one sentiment, wherein an at least one analysis result is a value assigned to the at least one sentiment contained within the user input. The computer compares the at least one analysis result to a threshold value to determine if the user should be transferred from the automated chat bot conversation session to a conversation session with a suitable agent. The computer then transfers the user to the conversation session with the suitable agent.
    Type: Application
    Filed: June 25, 2019
    Publication date: October 10, 2019
    Inventors: Ketan Barve, Tochi Eke-Okoro, Joachim Frank, Vivek Salve
  • PASSING EMOTIONAL CHATBOT SESSIONS TO THE BEST SUITED AGENT
    Publication number: 20190052584
    Abstract: Embodiments of the present invention disclose a method, computer program product, and system for an automated chat bot conversation session and an agent transfer system for the conversation session. The computer receives a user input from a user in an automated chat bot conversation session. The computer analyzes the user input for at least one sentiment, wherein an at least one analysis result is a value assigned to the at least one sentiment contained within the user input. The computer compares the at least one analysis result to a threshold value to determine if the user should be transferred from the automated chat bot conversation session to a conversation session with a suitable agent. The computer then transfers the user to the conversation session with the suitable agent.
    Type: Application
    Filed: August 8, 2017
    Publication date: February 14, 2019
    Inventors: Ketan Barve, Tochi Eke-Okoro, Joachim Frank, Vivek Salve