Abstract: A method and system for managing property cleaning services that tracks work orders requesting cleaning services, such as specialty services and additional services, and customer complaints to ensure that the services and complaints are responded to in a manner consistent with company goals and objectives. With regard to customer complaints, the method and system has an automatic notification process whereby the work crews, company management and/or owners of the business and franchise are automatically notified if a complaint is not responded to or resolved in the time allotted for such responses and resolutions. The method and system improves customer satisfaction by improving the response to service requests and complaints and is particularly useful for improved oversight and control by a franchise owner of the franchisees that are providing cleaning services pursuant to the franchise brand so as to protect and enhance the value of that brand.