Abstract: An improved call waiting process is provided wherein the called party (user) may elect to transfer the calling party (second caller) to a disposition option wherein a recorded message invites the second caller to elect to remain on hold until the first call is finished or to be transferred to the user's voicemail. If the second caller elects to remain on hold, the second call is placed on hold until the first call is terminated and the second call completed to the user. While the second call is holding, the recorded message is repeated at predetermined intervals. If the second caller elects to continue to remain on hold, the cycle repeats itself over the predetermined interval. If the second caller elects to leave a message, the second call is transferred to the user's voicemail where he/she can leave a message and the second call is terminated upon completion of the message.