Abstract: Systems and methods for managing behavior in a virtual collaboration session. In some embodiments, an Information Handling System (IHS) may include a processor and a memory coupled to the processor, the memory including program instructions stored thereon that, upon execution by the processor, cause the IHS to: receive engagement metrics from a participant of a virtual collaboration session, wherein the engagement metrics are indicative of the participant's level of engagement in the virtual collaboration session; calculate a score based upon the engagement metrics; and provide the score to the participant.

Abstract: Systems, devices and methods for the assessment and mitigation of risk associated with the potential loss of data stored by an IHS (Information Handling System). The risk assessment incorporates contextual and behavioral data provided by the IHS where the data describes file operations by the IHS, the physical use of the IHS, system information that describes the platform of the IHS and hardware installed on the IHS and data backup procedures implemented by the IHS. Based on the data associated with an IHS, a scoring algorithm determines a behavioral risk of loss that reflects the use of the IHS and a contextual risk of loss that reflects user input to individual files, thus indicating the time required to recreate a file. The backup procedures implemented by the IHS are then evaluated in light of the determined risk assessment. Backup procedure recommendations that mitigate the identified risks are provided to the IHS.

Abstract: Embodiments provide the ability to configure software backup and restoration procedures on an IHS (Information Handling System) with minimal or no input from a user. Embodiments utilize local monitors on an IHS in order to generate metadata describing the use of software applications installed on the IHS. A remote analytics engine process the metadata received from multiple participating IHSs to generate inputs used by the restoration and backup procedures implemented by the IHS. The metadata generated by an IHS is used to determine valuations for the applications and files installed on the IHS. These valuations may then be utilized to identify files of significant value to the user, which may then be designated for backup by the backup procedures implemented by the IHS. The generated valuations may also be used to select the applications that should be reinstalled in order to restore the IHS to an approximated prior operating state.

Abstract: Methods, systems and devices for peer remediation of a malfunctioning IHS (Information Handling System). A malfunctioning IHS broadcasts a mayday beacon indicating a failure condition. The mayday beacon may be a peer-to-peer wireless broadcast using a Wi-Fi SSID that signals that the malfunctioning IHS is searching for a peer IHS configured to provide remediation resources. A peer IHS configured to provide peer remediation responds to the mayday beacon. A peer peer-to-peer wireless connection, such as a Wi-Fi direct connection, is established and used by the malfunctioning IHS to access remediation resources stored on the peer IHS. The remediation resources, which may include a service operating system, are run on the malfunctioning IHS from the peer IHS. The peer IHS may utilize diagnostic information provided by the malfunctioning IHS to determine the remediation resources to be used. The peer IHS may utilize a remote diagnostic service for determining the remediation resources.

Abstract: Methods, systems and devices for remediation of a malfunctioning IHS (Information Handling Systems) using a peer IHS. Upon detecting a failure condition that prevents booting a primary operating system, the malfunctioning IHS initiates a remediation service as a BIOS/UEFI runtime process. The remediation service specifies remediation resources via an embedded web server. The web server provides a web interface that provides a peer IHS with resource links that provide access to remediation resources stored on the malfunctioning IHS. The web interface may also provide links that trigger the transfer of diagnostic information from the malfunctioning IHS to the peer IHS, which can be further relayed to a remote diagnostic service that may provide the peer IHS with updated remediation resources. The remediation resource may utilize pre-boot diagnostic processes to identify resources that are targeted to specific failures detected on the malfunctioning IHS.

Abstract: A storage device failure recovery system includes a storage IHS and a user IHS coupled together over a network. The user IHS includes a storage system having a storage device, and a storage repair function that periodically provides a storage device image over the network to the storage IHS using data from the storage device. The storage repair function detects a failure of the storage device and streams an operating system on the user IHS using the storage device image stored on the storage IHS. While streaming the operating system on the user IHS using the storage device image stored on the storage IHS, the storage repair function analyzes the failure of the storage device, determines a storage system failure recovery procedure, and performs the storage system failure recovery procedure to restore the storage system while a user remains productive on the user IHS via the streamed operating system.

Abstract: Systems, devices and methods for the assessment and mitigation of risk associated with the potential loss of data stored by an IHS (Information Handling System). The risk assessment incorporates contextual and behavioral data provided by the IHS where the data describes file operations by the IHS, the physical use of the IHS, system information that describes the platform of the IHS and hardware installed on the IHS and data backup procedures implemented by the IHS. Based on the data associated with an IHS, a scoring algorithm determines a behavioral risk of loss that reflects the use of the IHS and a contextual risk of loss that reflects user input to individual files, thus indicating the time required to recreate a file. The backup procedures implemented by the IHS are then evaluated in light of the determined risk assessment. Backup procedure recommendations that mitigate the identified risks are provided to the IHS.

Abstract: Embodiments provide the ability to configure software backup and restoration procedures on an IHS (Information Handling System) with minimal or no input from a user. Embodiments utilize local monitors on an IHS in order to generate metadata describing the use of software applications installed on the IHS. A remote analytics engine process the metadata received from multiple participating IHSs to generate inputs used by the restoration and backup procedures implemented by the IHS. The metadata generated by an IHS is used to determine valuations for the applications and files installed on the IHS. These valuations may then be utilized to identify files of significant value to the user, which may then be designated for backup by the backup procedures implemented by the IHS. The generated valuations may also be used to select the applications that should be reinstalled in order to restore the IHS to an approximated prior operating state.

Abstract: Methods, systems and devices for peer remediation of a malfunctioning IHS (Information Handling System). A malfunctioning IHS broadcasts a mayday beacon indicating a failure condition. The mayday beacon may be a peer-to-peer wireless broadcast using a Wi-Fi SSID that signals that the malfunctioning IHS is searching for a peer IHS configured to provide remediation resources. A peer IHS configured to provide peer remediation responds to the mayday beacon. A peer peer-to-peer wireless connection, such as a Wi-Fi direct connection, is established and used by the malfunctioning IHS to access remediation resources stored on the peer IHS. The remediation resources, which may include a service operating system, are run on the malfunctioning IHS from the peer IHS. The peer IHS may utilize diagnostic information provided by the malfunctioning IHS to determine the remediation resources to be used. The peer IHS may utilize a remote diagnostic service for determining the remediation resources.

Abstract: Methods, systems and devices for remediation of a malfunctioning IHS (Information Handling Systems) using a peer IHS. Upon detecting a failure condition that prevents booting a primary operating system, the malfunctioning IHS initiates a remediation service as a BIOS/UEFI runtime process. The remediation service specifies remediation resources via an embedded web server. The web server provides a web interface that provides a peer IHS with resource links that provide access to remediation resources stored on the malfunctioning IHS. The web interface may also provide links that trigger the transfer of diagnostic information from the malfunctioning IHS to the peer IHS, which can be further relayed to a remote diagnostic service that may provide the peer IHS with updated remediation resources. The remediation resource may utilize pre-boot diagnostic processes to identify resources that are targeted to specific failures detected on the malfunctioning IHS.

Abstract: Embodiments of methods for asynchronous image repository functionality are presented. In an embodiment, a method includes storing user data in a data storage device that is local to a user interface device, storing a copy of the user data to a storage location that is remote from the user interface device, performing a service for a user of the user interface device using the copy of the user data stored to the storage location, and communicating information associated with the service back to the user interface device. Additionally, the data image may be directly scanned for malicious software. In a further embodiment, the method may include providing a software inventory associated with the user data, such as software, stored in the image.

Abstract: Embodiments of systems and methods for managing a multi-mode hybrid storage device are described. In an embodiment, a method includes identifying an operational state of a system having a hybrid data storage device and an interfacing processor configured to interface with the hybrid data storage device. A method may also include interacting with the hybrid data storage device according to one of a plurality of interaction modes in response to the operational state of the system.

Abstract: Embodiments of systems and methods for systems and methods for maintaining technical support continuity across system restarts and multiple operating systems are described herein. In an embodiment, a method may include receiving a request to initiate a user support session. Additionally, the method may include receiving a unique identifier associated with a device to be contacted during the user support session. The method may also include establishing a user support session in association with the unique identifier. The unique identifier may be a hardware identification tag, a system-specific service tag, or the like.

Abstract: The present embodiments describe systems and methods for a dynamically updated user data cache for persistent productivity. In an embodiment, the system includes caching mechanism optimized to support user productivity in the case of a primary storage failure. For example, an embodiment of a method includes establishing a cache for caching user data in a persistent data storage device that is accessible by a first operating system and a second operating system. The method may also include identifying a set of user data to be stored in the cache. Additionally, the method may include storing the set of user data into the cache. The method may also include accessing the set of user data stored in the cache with the second operating system in response to the first operating system being in a degraded condition.

Abstract: Methods and systems for restoring data in a degraded computer system are presented. In an embodiment, a method includes storing user data to a hard disk drive that is local to a user interface device. The method may also include storing a sub-set of the user data to a internal data storage device that is local to the user interface device. Additionally, the method may include copying the sub-set of the user data from the internal data storage device to a remote data storage device in response to a degradation of system performance of the user interface device. In an embodiment, the data may be retrieved from the internal data storage by an external system, even when the user interface device is in a degraded or unresponsive state.

Abstract: Systems and methods for managing information and content sharing in a virtual collaboration session. In some embodiments, a method may include creating a virtual collaboration workspace for a plurality of participants, where each of the participants operates a device configured to access the workspace, the workspace including a public portion and a plurality of private portions, the public portion accessible to each of the participants and each of the plurality of private portions accessible to a corresponding participant to the exclusion of at least another participant. The method may also include providing, to a given one of the participants, a representation of the public portion and a representation of the given participant's corresponding private portion, where the representation of the public portion and the representation of the given participant's corresponding private portion are renderable concurrently in a single window of a graphical user interface displayable by the given participant's device.

Abstract: Systems and methods for a presentation interface in a virtual collaboration session. In some embodiments, a method may include receiving, from a gesture capture system, an indication of a body movement performed by a participant of a virtual collaboration session; receiving, from a drawing control system, an indication of a drawing characteristic associated with the participant of the virtual collaboration session, and identifying an intent of the participant based upon a combination of the indications.

Abstract: A virtual tunnel method is described herein which implemented by a host and next hop routers to address a problem that is related to synchronizing active tunnel(s) and active link(s) between the host and next hop routers. Furthermore, a multiple tunnel management method is described herein which implemented by a host to address the problem that is related to synchronizing active tunnel(s) and active link(s) between the host and multiple next hop routers.

Abstract: A storage device failure recovery system includes a storage IHS and a user IHS coupled together over a network. The user IHS includes a storage system having a storage device, and a storage repair function that periodically provides a storage device image over the network to the storage IHS using data from the storage device. The storage repair function detects a failure of the storage device and streams an operating system on the user IHS using the storage device image stored on the storage IHS. While streaming the operating system on the user IHS using the storage device image stored on the storage IHS, the storage repair function analyzes the failure of the storage device, determines a storage system failure recovery procedure, and performs the storage system failure recovery procedure to restore the storage system while a user remains productive on the user IHS via the streamed operating system.

Abstract: Systems and methods for providing visual audio quality cues and context awareness in a virtual collaboration session. In some embodiments, a method may include receiving a plurality of audio signals, each audio signal captured from one of a plurality of a participants of a virtual collaboration session; determining, for each of the plurality of participants, a voice quality of the participant's audio signal; and providing a visual cue of the voice quality of each participant's audio signal to at least one of the plurality of participants.