Abstract: The present invention consists of an intelligent plugin to electronic customer service technology infrastructure. The plugin is installed as a software layer on an existing customer service platform, and provides an end-to-end intelligent customer service solution without need for human intervention. The system initially undergoes a learning phase by listening in on customer service interactions between a customer and a human agent. During that phase, the system learns the universe of potential topics of conversation that may occur between a customer and a customer service agent. The system also learns the universe of potential questions within those topics, and learns to provide answers. Once placed into full service, the system can continue to learn on the job by requesting help from a live agent. The number of instances in which human customer service agents are needed decreases sharply as the system's knowledge grows.