Abstract: A system for recording voice calls, comprising a plurality of endpoints, a call controller for establishing call connections between the endpoints, a storage element, and a middlebox for storing and forwarding call control packets and voice packets between the endpoints and call controller, and intercepting and forwarding predetermined voice packets to the storage element for archiving.

Abstract: A communication system and method are disclosed. The system and method use a contact type and a confidence level to determine whether to proceed with an operation, which operation to perform and/or how to perform an operation. The method and system may be used to determine a confidence level for a contact type, and may be used to update existing contact information, as well as for other uses.

Abstract: A communication system and method are disclosed. The system and method use a contact type and a confidence level to determine whether to proceed with an operation, which operation to perform and/or how to perform an operation. The method and system may be used to determine a confidence level for a contact type, and may be used to update existing contact information, as well as for other uses.

Abstract: A method for a computing apparatus for evaluating a virtualized application is provided. Accordingly, performance characteristics for a virtual machine as well as predetermined criteria based on resource requirements for a proposed virtualized application can be received through the network interface of the computing apparatus. The method also allows for determining, at the computing apparatus, whether the predetermined criteria are satisfied based on the performance characteristics and transmitting instructions to cause the proposed virtualized application to be set up within the virtual machine if the predetermined criteria are satisfied. Once the virtualized application is set up, it can be monitored and if the performance characteristics do not satisfy the virtualized application's performance requirements, the virtualized application can be caused to be moved to a different virtual machine. Performance characteristics of a virtual machine can also be determined on the basis of a parking database.

Abstract: A system and method of associating at least two communication devices is provided. First information identifying a first communication device and second information identifying a second communication device is received via a link layer protocol over a data network. It is determined if the first communication device and the second communication device are co-located based on first link layer data associated with the first communication device and second link layer data associated with the second communication device. An association is triggered between the first information and the second information if the first communication device and the second communication device are determined to be co-located.

Abstract: A system and method for enhanced operation of internet protocol (IP) telephony is disclosed. The system comprises a call server. The call server includes a shared resources module, a virtual machine environment in communication with the shared resources module the virtual machine having a plurality of virtual machines. A plurality of telecommunication function applications operate on separate instances. Each instance is operable to be connected to a customer through a network connection in communication with at least one of the plurality of virtual machines.

Abstract: A method and apparatus for assembling data associated with an emergency call event is provided. A location of a communication device is determined based on a device identifier conveyed via an emergency call, responsive to determining that the emergency call has occurred in a communication network, originating from the communication device. A database is accessed to determine first contextual data associated with the communication device using the device identifier. The location of the communication device and the first contextual data is provided in a format processable by a computing device associated with an emergency response team.

Abstract: A system and method of associating at least two communication devices is provided. First information identifying a first communication device and second information identifying a second communication device is received via a link layer protocol over a data network. It is determined if the first communication device and the second communication device are co-located based on first link layer data associated with the first communication device and second link layer data associated with the second communication device. An association is triggered between the first information and the second information if the first communication device and the second communication device are determined to be co-located.

Abstract: A system for recording voice calls, comprising a plurality of endpoints, a call controller for establishing call connections between the endpoints, a storage element, and a middlebox for storing and forwarding call control packets and voice packets between the endpoints and call controller, and intercepting and forwarding predetermined voice packets to the storage element for archiving.