Patents by Inventor Tomás Christian Fox

Tomás Christian Fox has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Automatic support service
    Patent number: 11914463
    Abstract: A method of an automatic support service that includes receiving a request for additional assistance for an error from a user interface, retrieving error information from a logging system for the error, generating an error information collection interface, in response to the request, populating the error information collection interface with the error information from the logging system, sending the error information collection interface to be displayed to the user by the user interface, and receiving additional error information from the user via the error information collection interface.
    Type: Grant
    Filed: September 2, 2021
    Date of Patent: February 27, 2024
    Assignee: Salesforce, Inc.
    Inventors: Federico Ariel Piagentini, Santiago Vacas, Tomás Christian Fox, Ashley Carrington Simons
  • AUTOMATIC SUPPORT SERVICE
    Publication number: 20230065188
    Abstract: A method of an automatic support service that includes receiving a request for additional assistance for an error from a user interface, retrieving error information from a logging system for the error, generating an error information collection interface, in response to the request, populating the error information collection interface with the error information from the logging system, sending the error information collection interface to be displayed to the user by the user interface, and receiving additional error information from the user via the error information collection interface.
    Type: Application
    Filed: September 2, 2021
    Publication date: March 2, 2023
    Applicant: salesforce.com, inc.
    Inventors: Federico Ariel Piagentini, Santiago Vacas, Tomás Christian Fox, Ashley Carrington Simons