Patents by Inventor Tomas Gorny
Tomas Gorny has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 11924581Abstract: A system and method are disclosed for generating a teleconference space for two or more initial communication devices using a computer coupled with a database and including a processor and memory. The computer generates a teleconference space and transmits requests to join the teleconference space to the two or more initial communication devices. The computer stores in memory identification information, and audiovisual data associated with one or more users, for each of the two or more initial communication devices. The computer transmits audiovisual teleconference data to each of the two or more initial communication devices. The computer transmits a request to join the teleconference space to a third communication device, stores identification information and audiovisual data from the third communication device, and transmits audiovisual teleconference data that includes audiovisual data from the third communication device to each of the three or more communication devices.Type: GrantFiled: April 26, 2023Date of Patent: March 5, 2024Assignee: Nextiva, Inc.Inventors: Tomas Gorny, Jean-Baptiste Martinoli, Tracy Conrad, Lukas Gorny
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Patent number: 11915248Abstract: A system and method are disclosed for scoring an interaction over one or more channels by an end user and an entity by monitoring the communications over the channels and assigning penalties and scores based on topics associated with the communications.Type: GrantFiled: January 21, 2022Date of Patent: February 27, 2024Assignee: Nextiva, Inc.Inventor: Tomas Gorny
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Publication number: 20240064035Abstract: A system and method are disclosed for generating a chat space for two or more communication devices using a computer coupled with a database and comprising a processor and memory. The computer generates a chat space and transmits requests to join the chat space to the two or more communication devices. The computer stores in memory identification information for each of the two or more communication devices and one or more public chat messages transmitted between the two or more communication devices. The computer monitors for one or more requests, transmitted from one of the two or more communication devices to the computer, to generate a private thread. In response to one or more requests, the computer generates a private thread, and stores in the computer memory one or more private thread messages transmitted between two or more communication devices in the private thread.Type: ApplicationFiled: October 31, 2023Publication date: February 22, 2024Inventors: Tomas Gorny, Jean-Baptiste Martinoli, Tracy Conrad, Lukas Gorny
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Publication number: 20230421621Abstract: A system and method are disclosed for generating a teleconference space for two or more communication devices using a computer coupled with a database and comprising a processor and memory. The computer generates a teleconference space and transmits requests to join the teleconference space to the two or more communication devices. The computer stores in memory identification information for each of the two or more communication devices. Each of the two or more communication devices transmits a communication system stream, comprising audiovisual information recorded by each communication device, to the computer. The computer stores each of the communication system streams in memory, and generates an outbound teleconference stream comprising at least one of the two or more communication system streams. The computer transmits the outbound teleconference stream to each of the two or more communication devices.Type: ApplicationFiled: September 8, 2023Publication date: December 28, 2023Inventors: Tomas Gorny, Jean-Baptiste Martinoli, Tracy Conrad, Lukas Gorny
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Publication number: 20230403251Abstract: A system and method are disclosed to generate, transmit, and update communications with end user systems. Embodiments comprise an automation platform comprising a processor and memory. Embodiments generate a communication based, at least in part, on input from a rules engine and one or more communication templates. Embodiments modify the content of the generated communication, and transmit, using one or more communication channels, the modified communication to one or more end user systems. Embodiments monitor the one or more end user systems for a response communication to the transmitted communication. In response to the one or more end user systems transmitting one or more response communications using at least one of the one or more communication channels, embodiments generate and transmit an updated communication to the one or more end user systems.Type: ApplicationFiled: August 28, 2023Publication date: December 14, 2023Inventor: Tomas Gorny
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Publication number: 20230362109Abstract: A system and method are disclosed to generate, transmit, and automate communications with end user systems. Embodiments comprise an automation platform comprising a processor and memory. Embodiments generate a communication based, at least in part, on input from a rules engine and one or more communication templates. Embodiments modify the content of the generated communication and revise the one or more communication templates to include the modifications made to the communication content. Embodiments transmit, using one or more communication channels, the modified communication to one or more end user systems, and automate the generation and transmission of one or more subsequent communications to the one or more end user systems based, at least in part, on the revised one or more communication templates.Type: ApplicationFiled: July 17, 2023Publication date: November 9, 2023Inventor: Tomas Gorny
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Patent number: 11811543Abstract: A system and method are disclosed for generating a chat space for two or more communication devices using a computer coupled with a database and comprising a processor and memory. The computer generates a chat space and transmits requests to join the chat space to the two or more communication devices. The computer stores in memory identification information for each of the two or more communication devices and one or more public chat messages transmitted between the two or more communication devices. The computer monitors for one or more requests, transmitted from one of the two or more communication devices to the computer, to generate a private thread. In response to one or more requests, the computer generates a private thread, and stores in the computer memory one or more private thread messages transmitted between two or more communication devices in the private thread.Type: GrantFiled: November 7, 2022Date of Patent: November 7, 2023Assignee: Nextiva, Inc.Inventors: Tomas Gorny, Jean-Baptiste Martinoli, Tracy Conrad, Lukas Gorny
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Publication number: 20230343339Abstract: A system and method are disclosed for generating a teleconference space for two or more communication devices using a computer coupled with a database and comprising a processor and memory. The computer generates a teleconference space and transmits requests to join the teleconference space to the two or more communication devices. The computer stores in memory identification information, and audiovisual data associated with one or more users, for each of the two or more communication devices. The computer stores audio transcription data, transmitted to the computer by each of the two or more communication devices and associated with one or more communication device users, in the computer memory. The computer merges the audio transcription data from each of the two or more communication devices into a master audio transcript, and transmits the master audio transcript to each of the two or more communication devices.Type: ApplicationFiled: June 30, 2023Publication date: October 26, 2023Inventors: Tomas Gorny, Jean-Baptiste Martinoli, Tracy Conrad, Lukas Gorny
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Patent number: 11765213Abstract: A system and method are disclosed for generating a teleconference space for two or more communication devices using a computer coupled with a database and comprising a processor and memory. The computer generates a teleconference space and transmits requests to join the teleconference space to the two or more communication devices. The computer stores in memory identification information for each of the two or more communication devices. Each of the two or more communication devices transmits a communication system stream, comprising audiovisual information recorded by each communication device, to the computer. The computer stores each of the communication system streams in memory, and generates an outbound teleconference stream comprising at least one of the two or more communication system streams. The computer transmits the outbound teleconference stream to each of the two or more communication devices.Type: GrantFiled: March 31, 2020Date of Patent: September 19, 2023Assignee: Nextiva, Inc.Inventors: Tomas Gorny, Jean-Baptiste Martinoli, Tracy Conrad, Lukas Gorny
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Publication number: 20230289814Abstract: A system and method are disclosed and include databases that store data describing electronic communication between one or more user devices and one or more company devices and a computer. The computer displays a graphical user interface for monitoring communication activity of one or more one or more user devices and one or more company devices, to one or more company devices and monitors communication activity over one or more communication channels. The computer also records and stores the communication activity in the databases. The computer further displays a list of rules, the list of rules comprising triggers, conditions and actions for each of the one or more rules and a flow of each rule associated with the company of the one or more company devices and executes one or more actions responsive to one or more triggers, conditions or actions of each of the one or more rules.Type: ApplicationFiled: May 17, 2023Publication date: September 14, 2023Inventor: Tomas Gorny
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Publication number: 20230289702Abstract: A system and method are disclosed for assigning a ticket including one or more databases that store data describing electronic communication between one or more customer system communication devices and one or more service center communication devices. Embodiments further include a computer coupled with one or more databases and configured to monitor communication activity to determine whether a communication channel is opened between one or more customer system communication devices and one or more service center communication devices, responsive to a ticket being opened between one or more customer system communication devices and one or more service center communication devices, analyze the ticket for at least one topic and customer data, search the one or more databases for missing customer data, and in response to detecting missing customer data, identify one or more relationship models that predicts a value for the missing customer data based on known customer data.Type: ApplicationFiled: May 22, 2023Publication date: September 14, 2023Inventor: Tomas Gorny
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Patent number: 11743227Abstract: A system and method are disclosed to generate, transmit, and update communications with end user systems. Embodiments comprise an automation platform comprising a processor and memory. Embodiments generate a communication based, at least in part, on input from a rules engine and one or more communication templates. Embodiments modify the content of the generated communication, and transmit, using one or more communication channels, the modified communication to one or more end user systems. Embodiments monitor the one or more end user systems for a response communication to the transmitted communication. In response to the one or more end user systems transmitting one or more response communications using at least one of the one or more communication channels, embodiments generate and transmit an updated communication to the one or more end user systems.Type: GrantFiled: April 16, 2021Date of Patent: August 29, 2023Assignee: Nextiva, Inc.Inventor: Tomas Gorny
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Publication number: 20230262198Abstract: A system and method are disclosed for generating a teleconference space for two or more initial communication devices using a computer coupled with a database and including a processor and memory. The computer generates a teleconference space and transmits requests to join the teleconference space to the two or more initial communication devices. The computer stores in memory identification information, and audiovisual data associated with one or more users, for each of the two or more initial communication devices. The computer transmits audiovisual teleconference data to each of the two or more initial communication devices. The computer transmits a request to join the teleconference space to a third communication device, stores identification information and audiovisual data from the third communication device, and transmits audiovisual teleconference data that includes audiovisual data from the third communication device to each of the three or more communication devices.Type: ApplicationFiled: April 26, 2023Publication date: August 17, 2023Inventors: Tomas Gorny, Jean-Baptiste Martinoli, Tracy Conrad, Lukas Gorny
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Patent number: 11721344Abstract: A system and method are disclosed for generating a teleconference space for two or more communication devices using a computer coupled with a database and comprising a processor and memory. The computer generates a teleconference space and transmits requests to join the teleconference space to the two or more communication devices. The computer stores in memory identification information, and audiovisual data associated with one or more users, for each of the two or more communication devices. The computer stores audio transcription data, transmitted to the computer by each of the two or more communication devices and associated with one or more communication device users, in the computer memory. The computer merges the audio transcription data from each of the two or more communication devices into a master audio transcript, and transmits the master audio transcript to each of the two or more communication devices.Type: GrantFiled: January 25, 2023Date of Patent: August 8, 2023Assignee: Nextiva, Inc.Inventors: Tomas Gorny, Jean-Baptiste Martinoli, Tracy Conrad, Lukas Gorny
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Patent number: 11716295Abstract: A system and method are disclosed to generate, transmit, and automate communications with end user systems. Embodiments comprise an automation platform comprising a processor and memory. Embodiments generate a communication based, at least in part, on input from a rules engine and one or more communication templates. Embodiments modify the content of the generated communication and revise the one or more communication templates to include the modifications made to the communication content. Embodiments transmit, using one or more communication channels, the modified communication to one or more end user systems, and automate the generation and transmission of one or more subsequent communications to the one or more end user systems based, at least in part, on the revised one or more communication templates.Type: GrantFiled: April 16, 2021Date of Patent: August 1, 2023Assignee: Nextiva, Inc.Inventor: Tomas Gorny
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Patent number: 11676093Abstract: A system and method are disclosed for assigning a ticket including one or more databases that store data describing electronic communication between one or more customer system communication devices and one or more service center communication devices. Embodiments further include a computer coupled with one or more databases and configured to monitor communication activity to determine whether a communication channel is opened between one or more customer system communication devices and one or more service center communication devices, responsive to a ticket being opened between one or more customer system communication devices and one or more service center communication devices, analyze the ticket for at least one topic and customer data, search the one or more databases for missing customer data, and in response to detecting missing customer data, identify one or more relationship models that predicts a value for the missing customer data based on known customer data.Type: GrantFiled: November 11, 2019Date of Patent: June 13, 2023Assignee: Nextiva, Inc.Inventor: Tomas Gorny
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Publication number: 20230169978Abstract: A system and method are disclosed for generating a teleconference space for two or more communication devices using a computer coupled with a database and comprising a processor and memory. The computer generates a teleconference space and transmits requests to join the teleconference space to the two or more communication devices. The computer stores in memory identification information, and audiovisual data associated with one or more users, for each of the two or more communication devices. The computer stores audio transcription data, transmitted to the computer by each of the two or more communication devices and associated with one or more communication device users, in the computer memory. The computer merges the audio transcription data from each of the two or more communication devices into a master audio transcript, and transmits the master audio transcript to each of the two or more communication devices.Type: ApplicationFiled: January 25, 2023Publication date: June 1, 2023Inventors: Tomas Gorny, Jean-Baptiste Martinoli, Tracy Conrad, Lukas Gorny
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Patent number: 11663606Abstract: A system and method are disclosed and include databases that store data describing electronic communication between one or more user devices and one or more company devices and a computer. The computer displays a graphical user interface for monitoring communication activity of one or more one or more user devices and one or more company devices, to one or more company devices and monitors communication activity over one or more communication channels. The computer also records and stores the communication activity in the databases. The computer further displays a list of rules, the list of rules comprising triggers, conditions and actions for each of the one or more rules and a flow of each rule associated with the company of the one or more company devices and executes one or more actions responsive to one or more triggers, conditions or actions of each of the one or more rules.Type: GrantFiled: November 2, 2020Date of Patent: May 30, 2023Assignee: Nextiva, Inc.Inventor: Tomas Gorny
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Patent number: 11647157Abstract: A system and method are disclosed for generating a teleconference space for two or more initial communication devices using a computer coupled with a database and comprising a processor and memory. The computer generates a teleconference space and transmits requests to join the teleconference space to the two or more initial communication devices. The computer stores in memory identification information, and audiovisual data associated with one or more users, for each of the two or more initial communication devices. The computer transmits audiovisual teleconference data to each of the two or more initial communication devices. The computer transmits a request to join the teleconference space to a third communication device, stores identification information and audiovisual data from the third communication device, and transmits audiovisual teleconference data that includes audiovisual data from the third communication device to each of the three or more communication devices.Type: GrantFiled: January 31, 2022Date of Patent: May 9, 2023Assignee: Nextiva, Inc.Inventors: Tomas Gorny, Jean-Baptiste Martinoli, Tracy Conrad, Lukas Gorny
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Publication number: 20230057496Abstract: A system and method are disclosed for generating a chat space for two or more communication devices using a computer coupled with a database and comprising a processor and memory. The computer generates a chat space and transmits requests to join the chat space to the two or more communication devices. The computer stores in memory identification information for each of the two or more communication devices and one or more public chat messages transmitted between the two or more communication devices. The computer monitors for one or more requests, transmitted from one of the two or more communication devices to the computer, to generate a private thread. In response to one or more requests, the computer generates a private thread, and stores in the computer memory one or more private thread messages transmitted between two or more communication devices in the private thread.Type: ApplicationFiled: November 7, 2022Publication date: February 23, 2023Inventors: Tomas Gorny, Jean-Baptiste Martinoli, Tracy Conrad, Lukas Gorny