Patents by Inventor Tony Dezonno

Tony Dezonno has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Contact center business modeler
    Patent number: 7912205
    Abstract: A method and apparatus are provided for automatic call distributors that route calls based in part on timely business information. The method includes providing a simulation model for calculating information and using this information from the model together with key process indicators information to generate decisions for routing calls.
    Type: Grant
    Filed: December 17, 2004
    Date of Patent: March 22, 2011
    Assignee: Aspect Software, Inc.
    Inventors: Tony Dezonno, Roger Sumner, Sandy Biggam, Mike Hollatz, Dave Wesen
  • Secure customer communication method and system
    Patent number: 7562052
    Abstract: The method for creating communication encryption keys for use over a communications channel comprises the steps of: selecting a code number for a user or web browser; selecting the two highest prime numbers, excluding 1 and the code number itself, in the code number; determining if each of these prime numbers is greater than the square root of the code number; and, if so, establishing with a web server two communication encryption keys equal to the two highest prime numbers.
    Type: Grant
    Filed: June 7, 2004
    Date of Patent: July 14, 2009
    Inventor: Tony Dezonno
  • Secure customer communication method and system
    Publication number: 20050273443
    Abstract: The method for creating communication encryption keys for use over a communications channel comprises the steps of: selecting a code number for a user or web browser; selecting the two highest prime numbers, excluding 1 and the code number itself, in the code number; determining if each of these prime numbers is greater than the square root of the code number; and, if so, establishing with a web server two communication encryption keys equal to the two highest prime numbers.
    Type: Application
    Filed: June 7, 2004
    Publication date: December 8, 2005
    Inventor: Tony Dezonno