Abstract: A method for handoff of a transaction for completion includes: registering a payment instrument with a server and storing a payment token that represents the payment instrument; storing a device identifier that corresponds to the payment token in the database record; via a point-of-sale terminal, reading the payment instrument, and transmitting it to the server; via the server, using the payment token to access the device identifier and transmitting a push notification to a device corresponding to the device identifier; upon acceptance of the push notification, executing an application on the device and simultaneously displaying details for the transaction on both the device and the point-of-sale terminal; receiving transaction completion data that is entered via the device and transmitting the transaction completion data to the server; and completing the transaction at the server and notifying the point-of-sale terminal and the device that the transaction is complete.

Abstract: A method for a contactless experience, comprising: via server, registering guest information, initiating the experience prior to arrival of a guest, wherein said initiating comprises communicating by the server with a smart device corresponding to the guest to pre-order items from a menu and specify initial coursing instructions, and adding the pre-order items to an electronic ticket; detecting arrival of the guest and communicating arrival to the server; preparing the items, transmitting notifications to a point-of-sale (POS) terminal of a server assigned to the guest to deliver prepared items; delivering the prepared items to the guest; receiving a notification that the guest is ready to close out the electronic order ticket, transmitting a request for payment, receiving payment authorization, processing a transaction for payment, closing the electronic order ticket, and transmitting a notification to the smart device and the POS terminal that the electronic order ticket has been closed.

Abstract: A method for a contactless experience, comprising: via server, registering guest information, initiating the experience prior to arrival of a guest, wherein said initiating comprises communicating by the server with a smart device corresponding to the guest to pre-order items from a menu and specify initial coursing instructions, and adding the pre-order items to an electronic ticket; detecting arrival of the guest and communicating arrival to the server; continuing said communicating to enable the guest to order additional items and to specify additional coursing instructions, adding the additional items to the electronic ticket, preparing the pre-order and additional items, transmitting notifications to a point-of-sale (POS) terminal of a server assigned to the guest to deliver prepared items to the guest in accordance with the initial and additional coursing instructions; and delivering the prepared items to the guest.

Abstract: A method for a contactless experience, comprising: via server, registering guest information, initiating the experience prior to arrival of a guest, wherein said initiating comprises communicating by the server with a smart device corresponding to the guest to pre-order items from a menu and specify initial coursing instructions, and adding the pre-order items to an electronic ticket; detecting arrival of the guest and communicating arrival to the server; preparing the items, transmitting notifications to a point-of-sale (POS) terminal of a server assigned to the guest to deliver prepared items; delivering the prepared items to the guest; receiving a notification that the guest is ready to close out the electronic order ticket, transmitting a request for payment, receiving payment authorization, processing a transaction for payment, closing the electronic order ticket, and transmitting a notification to the smart device and the POS terminal that the electronic order ticket has been closed.

Abstract: A method for a contactless experience, comprising: via server, registering guest information, initiating the experience prior to arrival of a party of guests, wherein said initiating comprises communicating by the server with a smart device corresponding to each of the guests to pre-order items from a menu and specify initial coursing instructions, and adding the pre-order items to an electronic ticket; detecting arrival of the party and communicating arrival to the server; continuing said communicating to enable each of the guests to order additional items and to specify additional coursing instructions, adding the additional items to the electronic ticket, preparing the pre-order and additional items, transmitting notifications to a point-of-sale (POS) terminal of a server assigned to the guest to deliver prepared items to the guest in accordance with the initial and additional coursing instructions; and delivering the prepared items to the party.

Abstract: A system for handoff of a transaction for completion is provided, the system having a point-of-sale terminal and a server. The point-of-sale terminal is configured to employ a token with the server to perform the handoff of the transaction for completion on a guest device, where communications between the point-of-sale terminal and the server are transmitted and received through a gateway device that is collocated with the point-of-sale terminal. The server is configured to transmit details of the transaction for display on the guest device, and is configured to receive transaction completion data provided by the guest device, and is configured to notify the guest device and the point-of-sale terminal that the transaction is complete, where the server is not collocated with the point-of-sale terminal.

Abstract: A method for handing off a transaction for completion is provided, the method including: via a point-of-sale terminal, receiving a transaction token that corresponds to the transaction, the transaction token having been transmitted over the internet cloud through a gateway device that is collocated with the point-of-sale terminal, and presenting the transaction token for acceptance by a guest device; and receiving a notification that the transaction is complete, the notification having been transmitted over the internet cloud through the gateway device; where, upon acceptance of the transaction token by the guest device, the guest device launches a web browser that is employed to receive details of the transaction for display on the guest device and to enable entry and transmission of transaction completion details by a guest on the guest device, and to receive notice that the transaction is complete.

Abstract: A system for handoff of a transaction for completion is provided, the system having a point-of-sale terminal and a server. The point-of-sale terminal is configured to employ a token with the server to perform the handoff of the transaction for completion on a guest device, where communications between the point-of-sale terminal and the server are transmitted and received through a gateway device that is collocated with the point-of-sale terminal. The server is configured to transmit details of the transaction for display on the guest device, and is configured to receive transaction completion data provided by the guest device, and is configured to notify the guest device and the point-of-sale terminal that the transaction is complete, where the server is not collocated with the point-of-sale terminal.

Abstract: A method for handing off a transaction for completion is provided, the method including: via a point-of-sale terminal, receiving a transaction token that corresponds to the transaction, the transaction token having been transmitted over the internet cloud through a gateway device that is collocated with the point-of-sale terminal, and presenting the transaction token for acceptance by a guest device; and receiving a notification that the transaction is complete, the notification having been transmitted over the internet cloud through the gateway device; where, upon acceptance of the transaction token by the guest device, the guest device launches a web browser that is employed to receive details of the transaction for display on the guest device and to enable entry and transmission of transaction completion details by a guest on the guest device, and to receive notice that the transaction is complete.

Abstract: A method for handoff of a transaction for completion includes: via a terminal, reading a payment instrument and transmitting the payment instrument via the internet cloud to a server, where communications between the terminal and the server are transmitted and received through a gateway that is collocated with the terminal; via the server, using the payment token to access a device identifier and transmitting a push notification to a device, where acceptance of the push notification directs an application on the device to receive communications from the server that displays of details for the transaction, whereby a guest may enter a tip amount and feedback score that are transmitted to the server; and via the server, accepting the transaction completion data, notifying the guest device and the terminal that the transaction is complete, and transmitting a notification to a management terminal that is indicative of guest dissatisfaction corresponding to the transaction, where the guest dissatisfaction is determ

Abstract: A system for handing off a transaction for completion, the system having a terminal and a proprietary application program disposed within a memory of a guest device. The terminal receives a transaction token that corresponds to the transaction, the transaction token having been transmitted over the internet cloud through a gateway device that is collocated with the point-of-sale terminal, and presents the transaction token for acceptance by the guest device, and receives a notification that the transaction is complete, the notification having been transmitted over the internet cloud through the gateway device. The proprietary application program is launched upon acceptance of the transaction token by the guest device, and is configured to receive details of the transaction for display on the guest device, and is configured to enable entry and transmission of transaction completion details by a guest on the guest device, and is configured to receive notice that the transaction is complete.

Abstract: A virtual guest facing display system has as a terminal and a server. The terminal receives a transaction token that corresponds to the transaction and presents the transaction token for acceptance by a guest device, where acceptance of the transaction token launches a proprietary application on the guest device, and where the proprietary application transmits acceptance of the transaction token to the server. The server is configured to transmit communications to the guest device that provide for display of details for the transaction on the guest device that are also displayed on the point-of-sale terminal, whereby a guest may enter transaction details that are transmitted from the guest device to the server, where the server is further configured to accept the transaction completion data and notify the guest device and the point-of-sale terminal that the transaction is complete.

Abstract: A method for handoff of a transaction for completion includes: registering a payment instrument with a server and storing a payment token that represents the payment instrument; storing a device identifier that corresponds to the payment token in the database record; via a point-of-sale terminal, reading the payment instrument, and transmitting it to the server; via the server, using the payment token to access the device identifier and transmitting a push notification to a device corresponding to the device identifier; upon acceptance of the push notification, executing an application on the device and simultaneously displaying details for the transaction on both the device and the point-of-sale terminal; receiving transaction completion data that is entered via the device and transmitting the transaction completion data to the server; and completing the transaction at the server and notifying the point-of-sale terminal and the device that the transaction is complete.

Abstract: A user-adaptive order processing terminal includes a display, a microphone, a configuration manager, and a motion sensor. The display displays electronic menu items in a first area for selection by a user, where the electronic menu items are accessed via selection of one or more sub-menu items. The microphone detects audio spoken by the user. The configuration manager captures the audio from the microphone, transmits the audio via first messages to a backend server, receives second messages from the backend server providing text that corresponds to the audio, accesses suggested menu items that correspond to the text, and modifies a second area of the display to present the suggested menu items for selection, where the suggested menu items would otherwise be presented in the first area through selection of the one or more sub-menu items.

Abstract: A facial recognition system for customer relationship management (CRM) is provided. The system includes one or more cameras, point-of-sale (POS) terminals, and a backend server. The one or more cameras are disposed within a retail establishment, and are configured to capture one or more images of a patron within the establishment. The point-of-sale (POS) terminals are operably coupled to the one or more cameras, where one or more of the POS terminals receives the one or more images, and transmits a request over a network for recognition of the patron. The backend server is disposed other than where the POS terminals are disposed, and is operably coupled to the POS terminals via the network, and is configured to receive the request, to recognize the patron, to access loyalty program data corresponding to the patron, and to transmit the loyalty program data to the POS terminals.

Abstract: An adaptive order processing terminal includes a display, a motion sensor, and a configuration manager. The display is configured to display electronic orders for preparation. The motion sensor is configured to detect distance to and motions performed by a user working in proximity to the terminal. The configuration manager is coupled to the display and the motion sensor, and is configured to capture movements of the user from the motion sensor, to transmit the motions via first messages to a backend server, to receive second messages from the backend server providing 3-dimensional (3D) gestures that correspond to the movements, and to modify display of the electronic orders on the display in accordance with the 3D gestures.

Abstract: A multi-restaurant facial recognition includes one or more cameras, first point-of-sale (POS) terminals, and a backend server. The cameras are disposed within a first retail establishment and are configured to capture one or more images of a patron within the first retail establishment. The POS terminals are also within the first retail establishment and one or more of the first POS terminals receives the one or more images and transmits a request over a network for enrollment of the patron in a loyalty program. The backend server receives the request, enrolls the patron in the loyalty program, and stores loyalty program data, where the backend server may recognize and provide the loyalty program data in response to subsequent requests for recognition of the patron from any one of a plurality of second POS terminals that are in other retail establishments that are related to the first retail establishment.

Abstract: A command-adaptive order processing terminal includes a display, a motion sensor, a microphone, and a configuration manager. The display is configured to display electronic orders for preparation. The motion sensor is configured to detect distance to and motions performed by a user working in proximity to the terminal. The microphone is configured to detect a voice command spoken by the user. The configuration manager is coupled to the display, the motion sensor, and the microphone, and is configured to enable detection of the motions upon detection of the voice command, and is configured to subsequently capture movements of the user from the motion sensor, to transmit the motions via first messages to a backend server, to receive second messages from the backend server providing 3-dimensional (3D) gestures that correspond to the movements, and to modify display of the electronic orders on the display in accordance with the 3D gestures.

Abstract: An adaptive order processing terminal includes a display, a motion sensor, and a configuration manager. The display is configured to display electronic orders for preparation. The motion sensor is configured to detect distance to and motions performed by a user working in proximity to the terminal. The configuration manager is coupled to the display and the motion sensor, and is configured to capture movements of the user from the motion sensor, to transmit the motions via first messages to a backend server, to receive second messages from the backend server providing 3-dimensional (3D) gestures that correspond to the movements, and to modify display of the electronic orders on the display in accordance with the 3D gestures.

Abstract: A terminal for adaptive restaurant management is provided. The terminal has a display, a microphone, and a configuration manager. The display and is configured to display electronic orders for preparation. The microphone is configured to detect audio spoken by a user working in proximity to the terminal. The configuration manager is coupled to the display and the microphone, and is configured to capture the audio of the user from the microphone, to transmit the audio via first messages to a backend server, to receive second messages from the backend server providing text that corresponds to the audio, to access voice commands that correspond to the text, and to modify display of the electronic orders on the display in accordance with the voice commands.