Abstract: An information processing apparatus determines human task counts each representing a number of human tasks in individual workflows. Each workflow defines a procedure of tasks to be performed on a device under management, where the tasks include human tasks to be performed by humans and automated tasks to be executed automatically with remote control via a network. The information processing apparatus then determines priorities of the workflows, based on the human task counts determined therefor, for prioritized use of a connection that is established to communicate with the device under management in order to perform automated tasks thereon.

Abstract: A management apparatus transmits a plurality of probe packets with different hop count limits to a remote computer of interest. Then, on the basis of responses to the probe packets, the management apparatus produces path data that indicates a path from the management apparatus to the remote computer. The management apparatus obtains type data from the remote computer and intervening computers on the path to the remote computer. This type data indicates whether each of the remote computer and intervening computers is a physical computer or a virtual computer. When the type data indicates that the remote computer is a virtual computer, the management apparatus determines a host physical computer that is hosting the remote computer, on the basis of the type data and path data.

Abstract: A processor of a server information management apparatus detects an added server to a management target system. Also the processor specifies an attribute of the added server based on a communication state of the added server, first management information related to the added server, and second management information related to a communication destination server of the added server. Therefore, it is possible to precisely determine an attribute of a server which is added to a business system.

Abstract: A non-transitory computer-readable recording medium stores an operation process creation program that causes a computer to execute a process, the process including extracting a candidate operation manipulation component to be combined with an operation process following an operation manipulation component that has been determined to be arranged, when creating the operation process by arranging a plurality of the operation manipulation components on a screen, the candidate being extracted based on previously set relevance information indicating relevance between operation manipulation components and usage frequency information indicating usage frequencies of operation manipulation components in past instances of creating the operation processes; and displaying the extracted candidate operation manipulation component on the screen, by combining the extracted candidate operation manipulation component with the operation manipulation component that has been determined to be arranged.

Abstract: An information processing apparatus determines human task counts each representing a number of human tasks in individual workflows. Each workflow defines a procedure of tasks to be performed on a device under management, where the tasks include human tasks to be performed by humans and automated tasks to be executed automatically with remote control via a network. The information processing apparatus then determines priorities of the workflows, based on the human task counts determined therefor, for prioritized use of a connection that is established to communicate with the device under management in order to perform automated tasks thereon.

Abstract: A management apparatus transmits a plurality of probe packets with different hop count limits to a remote computer of interest. Then, on the basis of responses to the probe packets, the management apparatus produces path data that indicates a path from the management apparatus to the remote computer. The management apparatus obtains type data from the remote computer and intervening computers on the path to the remote computer. This type data indicates whether each of the remote computer and intervening computers is a physical computer or a virtual computer. When the type data indicates that the remote computer is a virtual computer, the management apparatus determines a host physical computer that is hosting the remote computer, on the basis of the type data and path data.

Abstract: A processor of a server information management apparatus detects an added server to a management target system. Also the processor specifies an attribute of the added server based on a communication state of the added server, first management information related to the added server, and second management information related to a communication destination server of the added server. Therefore, it is possible to precisely determine an attribute of a server which is added to a business system.

Abstract: A non-transitory computer-readable recording medium stores an operation process creation program that causes a computer to execute a process, the process including extracting a candidate operation manipulation component to be combined with an operation process following an operation manipulation component that has been determined to be arranged, when creating the operation process by arranging a plurality of the operation manipulation components on a screen, the candidate being extracted based on previously set relevance information indicating relevance between operation manipulation components and usage frequency information indicating usage frequencies of operation manipulation components in past instances of creating the operation processes; and displaying the extracted candidate operation manipulation component on the screen, by combining the extracted candidate operation manipulation component with the operation manipulation component that has been determined to be arranged.