Patents by Inventor Tracy E. Thieret

Tracy E. Thieret has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 8965949
    Abstract: A system and method are provided for acquiring and processing device usage data and applying a computational knowledge thereto for proactively determining customer state, including inferring device usage patterns, and accordingly proposing at least one action, if any, to be undertaken. In particular, computational knowledge represented by a set of rules is applied to the processed device data for analyzing the processed data and describing at least one feature or characteristic relating to the processed data using keywords. A rules database is accessed and at least one rule is selected from a set of rules. The at least one selected rule includes keywords which substantially match the keywords used to describe the feature or characteristic of the processed data. The at least one selected rule is then correlated to at least one proposed action using the rules database. The at least one determined rule and/or at least one proposed action are then outputted.
    Type: Grant
    Filed: April 29, 2005
    Date of Patent: February 24, 2015
    Assignee: Xerox Corporation
    Inventor: Tracy E. Thieret
  • Patent number: 8645514
    Abstract: Methods and systems for automatically organizing devices in a network are disclosed. Information may be collected for a plurality of devices in a predetermined area over a predetermined period of time. The information may include device location information and device information for one or more user groups. Each user group may include one or more users. An average preference for each user group may be determined for each device based on the device usage information. The plurality of devices may be organized automatically into a plurality of clusters based on at least the determined average preferences. Each cluster may include one or more devices.
    Type: Grant
    Filed: May 8, 2006
    Date of Patent: February 4, 2014
    Assignee: Xerox Corporation
    Inventors: Shanmuga-Nathan Gnanasambandam, Tracy E. Thieret, Naveen Sharma
  • Patent number: 8514431
    Abstract: A method for automated call assistance for malfunctions in an image production device may include receiving a signal from a user interface requesting call assistance, transmitting the call assistance request to an automated call assistance processing unit along with customer and image production device identification information, receiving a signal from the automated call assistance processing unit to identify one or more malfunctions, identifying one or more malfunctions, transmitting the one of more identified malfunctions to the automated call assistance processing unit, receiving a signal from the automated call assistance processing unit to perform one or more diagnostic tests on the image production device, performing the one or more diagnostic tests, transmitting the results of the one or more diagnostic tests to at least one of the user interface and the automated call assistance processing unit, receiving instructions from the automated call assistance processing unit concerning one or more remedies
    Type: Grant
    Filed: December 15, 2008
    Date of Patent: August 20, 2013
    Assignee: Xerox Corporation
    Inventors: Tracy E. Thieret, Robert A. Gunther, Frederic Roulland
  • Patent number: 8194275
    Abstract: A class of add-on system components providing functionality of devices, management of self-help, customization and enhancement of services for devices, and remote monitoring at significantly reduced cost. It reduces the cost of UI and greatly enhances ease-of-use by realizing that the networked system can be headless and use a browser-based UI for its platform. It embeds a Device Model Agent (DMA) and connects to the Device-Centric Services platform to offer services. Additionally, it offers customized diagnostic access for customer representatives to enable self-help service actions to be performed, unifies and manages multiple access needs to several disparate data access mechanisms, and uses largely COTS PC hardware rather than customized PWBs.
    Type: Grant
    Filed: December 22, 2011
    Date of Patent: June 5, 2012
    Assignee: Xerox Corporation
    Inventors: Michael R. Furst, Loranzo Whitfield, Naveen Sharma, Ronald M. Rockwell, Tracy E. Thieret, Claude S. Fillion, Weixia Huang, Michael P. Kehoe, Arturo M. Lorenzo, Mary C. McCorkindale, Robert J. St. Jacques, Michael F. Cavanaugh, Christopher J. Regruit
  • Publication number: 20120092727
    Abstract: A class of add-on system components providing functionality of devices, management of self-help, customization and enhancement of services for devices, and remote monitoring at significantly reduced cost. It reduces the cost of UI and greatly enhances ease-of-use by realizing that the networked system can be headless and use a browser-based UI for its platform. It embeds a Device Model Agent (DMA) and connects to the Device-Centric Services platform to offer services. Additionally, it offers customized diagnostic access for customer representatives to enable self-help service actions to be performed, unifies and manages multiple access needs to several disparate data access mechanisms, and uses largely COTS PC hardware rather than customized PWBs.
    Type: Application
    Filed: December 22, 2011
    Publication date: April 19, 2012
    Applicant: XEROX CORPORATION
    Inventors: Michael R. Furst, Loranzo Whitfield, Naveen Sharma, Ronald M. Rockwell, Tracy E. Thieret, Claude S. Fillion, Weixia Huang, Michael P. Kehoe, Arturo M. Lorenzo, Mary C. McCorkindale, Robert J. St. Jacques, Michael F. Cavanaugh, Christopher J. Regruit
  • Patent number: 8154741
    Abstract: A class of add-on system components providing functionality of devices, management of self-help, customization and enhancement of services for devices, and remote monitoring at significantly reduced cost. It reduces the cost of UI and greatly enhances ease-of-use by realizing that the networked system can be headless and use a browser-based UI for its platform. It embeds a Device Model Agent (DMA) and connects to the Device-Centric Services platform to offer services. Additionally, it offers customized diagnostic access for customer representatives to enable self-help service actions to be performed, unifies and manages multiple access needs to several disparate data access mechanisms, and uses largely COTS PC hardware rather than customized PWBs.
    Type: Grant
    Filed: October 16, 2003
    Date of Patent: April 10, 2012
    Assignee: Xerox Corporation
    Inventors: Michael R. Furst, Loranzo Whitfield, Naveen Sharma, Ronald M. Rockwell, Tracy E. Thieret, Claude S. Fillion, Weixia Huang, Michael P. Kehoe, Arturo M. Lorenzo, Mary C. McCorkindale, Robert J. St. Jacques, Michael F. Cavanaugh, Christopher J. Regruit
  • Patent number: 7890318
    Abstract: A method for troubleshooting a problem with a device includes acquiring device data for the device, receiving a user's query concerning a device in a natural language, presenting possible refinements to at least a portion of the user's query for defining a problem statement, presenting candidate solutions that are associated with the defined problem statement in a knowledge base, at least one of the presentation of possible refinements and the presentation of candidate solutions being informed by device data that is linked through a diagnostic model of the device to at least one of the problem statements and candidate solutions.
    Type: Grant
    Filed: May 23, 2007
    Date of Patent: February 15, 2011
    Assignee: Xerox Corporation
    Inventors: Stefania Castellani, Antonietta Grasso, Aaron N. Kaplan, Frederic Roulland, Claude Roux, Tracy E. Thieret, Roger Kramer, Ronald M. Rockwell, Donald J. Gusmano
  • Publication number: 20100149571
    Abstract: A method for automated call assistance for malfunctions in an image production device may include receiving a signal from a user interface requesting call assistance, transmitting the call assistance request to an automated call assistance processing unit along with customer and image production device identification information, receiving a signal from the automated call assistance processing unit to identify one or more malfunctions, identifying one or more malfunctions, transmitting the one of more identified malfunctions to the automated call assistance processing unit, receiving a signal from the automated call assistance processing unit to perform one or more diagnostic tests on the image production device, performing the one or more diagnostic tests, transmitting the results of the one or more diagnostic tests to at least one of the user interface and the automated call assistance processing unit, receiving instructions from the automated call assistance processing unit concerning one or more remedies
    Type: Application
    Filed: December 15, 2008
    Publication date: June 17, 2010
    Applicant: XEROX CORPORATION
    Inventors: Tracy E. THIERET, Robert A. GUNTHER, Frederic ROULLAND
  • Patent number: 7734749
    Abstract: The Device Model Agent (DMA), the device side technology module in Device Centric Services (DCS) system, is the main focus of this invention. DMA is a thin, efficient applications/services execution environment. DMA provides an embedded services platform for enabling system management applications and services. This allows a flexible, extensible, dynamic services management module allowing networked services to be designed, added, and managed within the system without modifications to devices, DCS system, or DMA itself. While this invention specifically describes the integration of benefits from DMA into document system devices, the concepts are equally applicable in other domains. The DMA runtime environment is a thin software interface layer that resides on a document system device between the Java runtime environment and embedded web server.
    Type: Grant
    Filed: October 16, 2003
    Date of Patent: June 8, 2010
    Assignee: Xerox Corporation
    Inventors: Naveen Sharma, Michael R. Furst, Claude S. Fillion, Weixia Huang, Michael P. Kehoe, Arturo M. Lorenzo, Mary C. McCorkindale, Robert J. St. Jacques, Tracy E. Thieret, John C. Austin, Marc D. Daniels, Michael F. Cavanaugh
  • Patent number: 7650085
    Abstract: A system for automatically detecting the need to service a machine. The system includes a processor and at least one of a device component and a supply component. The processor determines a time at which the device component will require repair or replacement and when the supply component will need replenishment and sends an electronic message addressed to a communication device accessible by the user or supplier. The electronic message includes data which facilitates ordering services and sending the supplies to the user of the machine.
    Type: Grant
    Filed: July 27, 2006
    Date of Patent: January 19, 2010
    Assignee: Xerox Corporation
    Inventors: Michael P. Kehoe, Tracy E. Thieret, Robert J. St. Jacques, Michael R. Furst
  • Patent number: 7647392
    Abstract: The Device Model Agent (DMA), the device side technology module in Device Centric Services (DCS) system, is the main focus of this invention. DMA is a thin, efficient applications/services execution environment. DMA provides an embedded services platform for enabling system management applications and services. This allows a flexible, extensible, dynamic services management module allowing networked services to be designed, added, and managed within the system without modifications to devices, DCS system, or DMA itself. While this invention specifically describes the integration of benefits from DMA into document system devices, the concepts are equally applicable in other domains. The DMA runtime environment is a thin software interface layer that resides on a document system device between the Java runtime environment and embedded web server.
    Type: Grant
    Filed: October 16, 2003
    Date of Patent: January 12, 2010
    Assignee: Xerox Corporation
    Inventors: Naveen Sharma, Michael R. Furst, Claude S. Fillion, Weixia Huang, Michael P. Kehoe, Arturo M. Lorenzo, Mary C. McCorkindale, Robert J. St. Jacques, Tracy E. Thieret, John C. Austin, Marc D. Daniels, Michael F. Cavanaugh
  • Publication number: 20080294423
    Abstract: A method for troubleshooting a problem with a device includes acquiring device data for the device, receiving a user's query concerning a device in a natural language, presenting possible refinements to at least a portion of the user's query for defining a problem statement, presenting candidate solutions that are associated with the defined problem statement in a knowledge base, at least one of the presentation of possible refinements and the presentation of candidate solutions being informed by device data that is linked through a diagnostic model of the device to at least one of the problem statements and candidate solutions.
    Type: Application
    Filed: May 23, 2007
    Publication date: November 27, 2008
    Inventors: Stefania Castellani, Antonietta Grasso, Aaron N. Kaplan, Frederic Roulland, Claude Roux, Tracy E. Thieret, Roger Kramer, Ronald M. Rockwell, Donald J. Gusmano
  • Publication number: 20080025734
    Abstract: A system for automatically detecting the need to service a machine. The system includes a processor and at least one of a device component and a supply component. The processor determines a time at which the device component will require repair or replacement and when the supply component will need replenishment and sends an electronic message addressed to a communication device accessible by the user or supplier. The electronic message includes data which facilitates ordering services and sending the supplies to the user of the machine.
    Type: Application
    Filed: July 27, 2006
    Publication date: January 31, 2008
    Inventors: Michael P. Kehoe, Tracy E. Thieret, Robert J. St. Jacques, Michael R. Furst
  • Patent number: 7301650
    Abstract: A method and apparatus is provided for operating a network based assembly for document processing when the assembly includes an intelligent Network Interface Controller (iNIC), a Document Processing Device (DPS) and a Digital Front End (DFE) for the DPS. Job data and control data communicated to the assembly through the network are communicated solely through the iNIC functioning as a threshold to the DPS assembly. The iNIC segregates any such data to identify job data that needs to be communicated to the DFE from other data that can be directly communicated to the DPS. Enhanced communication efficiency results from directly communicating control data to the DPS to avoid bottleneck communication of all data through the DFE.
    Type: Grant
    Filed: December 6, 2000
    Date of Patent: November 27, 2007
    Assignee: Xerox Corporation
    Inventors: Tracy E. Thieret, Stephen P. Hoover, William J. Hannaway, Naveen Sharma
  • Patent number: 6952283
    Abstract: A controls system and method of print quality control for a printing system. The controls system uses printed output images as a continuous source of data for control processes. An image quality detector is positioned to detect color data in a printed image after the image is fused to a copy sheet. The present invention samples a wide range of colors in the image in order to calibrate a process station and ensure accurate production of color and/or other image quality parameters. The image quality detector examines an output image and compares the appearance of output image to a desired appearance. When an error exists, the printing system adjusts a process station to correct for variations and inconsistencies in a printed image. The detector of the present invention moves to different locations as the image exits from the printing system to sample a range of image quality parameters in the image.
    Type: Grant
    Filed: April 17, 2001
    Date of Patent: October 4, 2005
    Assignee: Xerox Corporation
    Inventor: Tracy E. Thieret
  • Patent number: 6892317
    Abstract: By using monitoring data, feedback data, and pooling of failure data from a plurality of electronic devices, real-time failure prediction and diagnoses of electronic systems operating in a network environment can be achieved. First, the diagnostic system requests data on the state of a machine and/or its components and collections thereof as part of the machine's normal operation. Secondly, real-time processing of the data either at the machine site or elsewhere in the distributed network allows for predicting or diagnosing system failures. Having determined and/or predicted a system failure, a communication to one or more remote observers in the network allows the remote observers to view the diagnostic information and/or required action to repair the failure.
    Type: Grant
    Filed: December 16, 1999
    Date of Patent: May 10, 2005
    Assignee: Xerox Corporation
    Inventors: Meera Sampath, Charles P. Coleman, Tracy E. Thieret, Ronald M. Rockwell, Charles B. Duke
  • Patent number: 6873432
    Abstract: A color printing/display system includes a representation for approximating color space transformation comprising a set of piecewise homeomorphisms for enhancing accuracy of parametric models associated with the homeomorphisms. The homeomorphisms and parametric models are selectively adjustable in accordance with printer/display calibrating data. Preferably the piecewise sub-spaces comprise corresponding simplices with domain and co-domain color spaces. The simplices are adjusted by calculating new locations for the vertices having a consequence of converging parametric model performance in accordance with the predetermined objective of the system.
    Type: Grant
    Filed: November 30, 1999
    Date of Patent: March 29, 2005
    Assignee: Xerox Corporation
    Inventor: Tracy E. Thieret
  • Publication number: 20040125403
    Abstract: A distributed system allows marking devices and the like to subscribe to and run device-centric services. A device model agent allows the devices to interact with service hosts of service providers to automate supplies maintenance, user help, and services subscription and deployment. The device model agent can be embedded in the devices, can be deployed in an add-on component connected to the device, or can be run by a separate machine as a proxy. The device model agent provides a run time environment for services available to the device, but with a common interface and a common structure so that services can be written once and run in the device model agent in virtually any deployment.
    Type: Application
    Filed: October 16, 2003
    Publication date: July 1, 2004
    Applicant: Xerox Corporation.
    Inventors: Michael R. Furst, Ronald M. Rockwell, Naveen Sharma, Claude S. Fillion, Robert J. St. Jacques, Weixia Huang, Arturo M. Lorenzo, Mary C. McCorkindale, Michael P. Kehoe, Tracy E. Thieret
  • Publication number: 20040128669
    Abstract: A class of add-on system components providing functionality of devices, management of self-help, customization and enhancement of services for devices, and remote monitoring at significantly reduced cost. It reduces the cost of UI and greatly enhances ease-of-use by realizing that the networked system can be headless and use a browser-based UI for its platform. It embeds a Device Model Agent (DMA) and connects to the Device-Centric Services platform to offer services. Additionally, it offers customized diagnostic access for customer representatives to enable self-help service actions to be performed, unifies and manages multiple access needs to several disparate data access mechanisms, and uses largely COTS PC hardware rather than customized PWBs.
    Type: Application
    Filed: October 16, 2003
    Publication date: July 1, 2004
    Applicant: Xerox Corporation
    Inventors: Michael R. Furst, Loranzo Whitfield, Naveen Sharma, Ronald M. Rockwell, Tracy E. Thieret, Claude S. Fillion, Weixia Huang, Michael P. Kehoe, Arturo M. Lorenzo, Mary C. McCorkindale, Robert J. St. Jacques, Michael F. Cavanaugh, Christopher J. Regruit
  • Patent number: 6754453
    Abstract: The present invention relates to a method for applying usage or weighting factors to static cycle counts or “clicks” as tallied in a document processing system. The application of weighting factors to a system cycle count when suitably summed will provide superior measure of the wear to a replaceable element as well as improved indication for the determination of the end of life for a replaceable element in that system. As such the more timely service or substitution for that replaceable element in the system can be provided, thereby allowing costs and service down-time to be minimized.
    Type: Grant
    Filed: December 28, 2001
    Date of Patent: June 22, 2004
    Assignee: Xerox Corporation
    Inventors: Robert P. Siegel, Tracy E. Thieret