Patents by Inventor Tracy M. Canada

Tracy M. Canada has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Initiating a service call for a hardware malfunction in a point of sale system
    Patent number: 8983862
    Abstract: Methods, apparatus, and products are disclosed for initiating a service call for a hardware malfunction in a POS system, the POS system having a POS controller domains, the POS controller domain composed of a POS controller and one or more POS terminals, the POS controller operatively coupled to a service dispatcher for a hardware service provider, that include: detecting, by a POS operating system installed on the POS controller, a hardware error within the POS controller domain, the hardware error described by hardware error data; notifying, by the POS operating system, a system administrator of the detected hardware error in dependence upon the hardware error data; generating, by the POS operating system, a service request message in dependence upon the hardware error data; and transferring, by the POS operating system, the service request message to the service dispatcher, the service dispatcher initiating a service call by the hardware service provider.
    Type: Grant
    Filed: January 30, 2008
    Date of Patent: March 17, 2015
    Assignee: Toshiba Global Commerce Solutions Holdings Corporation
    Inventor: Tracy M. Canada
  • Initiating A Service Call For A Hardware Malfunction In A Point Of Sale System
    Publication number: 20090192815
    Abstract: Methods, apparatus, and products are disclosed for initiating a service call for a hardware malfunction in a POS system, the POS system having a POS controller domains, the POS controller domain composed of a POS controller and one or more POS terminals, the POS controller operatively coupled to a service dispatcher for a hardware service provider, that include: detecting, by a POS operating system installed on the POS controller, a hardware error within the POS controller domain, the hardware error described by hardware error data; notifying, by the POS operating system, a system administrator of the detected hardware error in dependence upon the hardware error data; generating, by the POS operating system, a service request message in dependence upon the hardware error data; and transferring, by the POS operating system, the service request message to the service dispatcher, the service dispatcher initiating a service call by the hardware service provider.
    Type: Application
    Filed: January 30, 2008
    Publication date: July 30, 2009
    Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventor: Tracy M. Canada