Patents by Inventor Travis Scott Tripp

Travis Scott Tripp has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Systems and methods for controlling error reporting and resolution
    Patent number: 9069666
    Abstract: Various system and method embodiments are disclosed that include using a first node to receive messages including error information from a plurality of client computers via a computer network. Recommendations for resolving errors associated with the error information are made available to the client computers via the computer network.
    Type: Grant
    Filed: March 15, 2006
    Date of Patent: June 30, 2015
    Assignee: Hewlett-Packard Development Company, L.P.
    Inventors: Joshua Hawkins, William Brothers, Phil A. Flocken, Jay Shaughnessy, Travis Scott Tripp
  • Systems and methods for controlling error reporting and resolution
    Patent number: 8977729
    Abstract: Various system and method embodiments are disclosed that include using a first node to receive messages including error information from a plurality of client computers via a computer network. Recommendations for resolving errors associated with the error information are made available to the client computers via the computer network.
    Type: Grant
    Filed: March 15, 2006
    Date of Patent: March 10, 2015
    Assignee: Hewlett-Packard Development Company, L.P.
    Inventors: Joshua Hawkins, William Brothers, Phil A. Flocken, Jay Shaughnessy, Travis Scott Tripp
  • Computer system polling with adjustable intervals based on rules and server states
    Patent number: 7548969
    Abstract: Polling is disclosed. A client rule set, associated with a service level, is provided. Based upon the client rule set, a polling interval for a request type is determined. A message associated with the request type is provided, and a server is polled with the message in accordance with the polling interval. A response to the message is received, and the polling interval is adjusted.
    Type: Grant
    Filed: July 27, 2005
    Date of Patent: June 16, 2009
    Assignee: Hewlett-Packard Development Company, L.P.
    Inventors: Travis Scott Tripp, Phil A. Flocken, Yassine Faihe
  • Computer support network with customer portal to monitor incident-handling status by vendor's computer service system
    Patent number: 7373553
    Abstract: Customer support personnel can access via a vendor's portal an automated support vendor website to view the status of a fault incident that is being handled by the vendor's automated support system. In an illustrated embodiment, the customer can actually alter the status of the fault incident while it is being handled on the vendor's site.
    Type: Grant
    Filed: November 8, 2004
    Date of Patent: May 13, 2008
    Assignee: Hewlett-Packard Development Company, L.P.
    Inventors: Travis Scott Tripp, Philip A. Flocken, William Brothers, Joshua D. Hawkins, Noreen K. Lee, Jay Shaughnessy
  • Computer service using automated local diagnostic data collection and automated remote analysis
    Publication number: 20040249914
    Abstract: Diagnostic data-collection software is triggered by a fault in application software running on a client computer. Data gathered by the diagnostic software is transmitted to a computer system of a service vendor. Analysis software running on the vendor system analyzes the diagnostic data and generates recommendations. The recommendations are posted on a vendor-managed website. The client is informed by email of a URL to access the recommendations. After a validation procedure, the client can access the recommendations. The recommendations can include instructions for a human to execute as well as software to be downloaded to the client computer.
    Type: Application
    Filed: May 21, 2003
    Publication date: December 9, 2004
    Inventors: Philip A. Flocken, Ron L. Arrigo, Joshua D. Hawkins, Jacob Miner, Travis Scott Tripp, Jay Shaughnessy, Yassine Faihe, Subalakshmi Parasuraman, Mark Vaszary, Noreen K. Lee, William Brothers, Patrick F. MacRoberts