Abstract: Disclosed herein are system, method, and computer readable medium embodiments for machine learning systems to process interactive communications between at least two participants. Speech and text within the interactive communications are analyzed using machine learning models to infer insights located within the interactive communications. The inferred insights are converted to descriptive text or audio and tagged to the interactive communication as graphics or audio whispers reflecting the insights added to the interactive communication.

Abstract: Systems and methods are disclosed herein for monitoring call compliance and verification. According to some embodiments, there is disclosed a workflow server configured to monitor a communication session between first and second users. The server may also perform a first operation during the communication session, and generate a signal based on the communication session. In response to generating the signal, the workflow server may stop the first operation, disconnect the first and second users, and initiate a second operation for the first user. And, in response to detecting a completion of the second operation, the workflow server reconnects the first and second users, and completes the first operation.