Abstract: Techniques for hybrid videoconferencing are described. A method of hybrid videoconferencing may comprise receiving, by a call routing service, a request to initiate a call with a provider from a user device, providing, by the call routing service, first endpoint data associated with a first connection between the user device and an agent device associated with the provider, establishing the first connection between the agent device and the user device via the call routing service, providing, by the call routing service, second endpoint data associated with a second connection between the user device and the agent device, and establishing, by a peer-to-peer (P2P) contact service, the second connection between the agent device and the user device.

Abstract: A method of hybrid videoconferencing may comprise receiving, by a call routing service, a request to initiate a call with a provider from a user device, providing, by the call routing service, first endpoint data associated with a first connection between the user device and an agent device associated with the provider, establishing the first connection between the agent device and the user device via the call routing service, providing, by the call routing service, second endpoint data associated with a second connection between the user device and the agent device, and establishing, by a peer-to-peer (P2P) contact service, the second connection between the agent device and the user device.

Abstract: Systems and methods that monitor the movement of a patient through the medical treatment process and collect, process, and display various statistics concerning that movement, while also making suggestions that improve patient flow, providing tools to appropriately revise schedules and templates to make future schedules more efficient. Embodiments of the invention treat each patient visit as a multi-stage process and collect information of interest concerning the various stages of the process, such as arrival time, departure time, etc. The collected data may be used to study the treatment process and how it relates to certain individual patients or classes of patients, as well as, e.g., potentially making recommendations to improve the treatment process, modifying future schedules to increase efficiency, making real time optimizations of patient visits, etc.

Abstract: Methods and systems to improve the utilization of rented and owned equipment by accurately and automatically monitoring equipment utilization rates and making recommendations for desired utilization rates and optimal inventory levels based on statistical analysis of actual utilization rates. By making usage recommendations, embodiments of the present invention allow users of the inventive system to purchase and maintain appropriate quantities of movable assets, proactively manage equipment rental costs, and reduce equipment costs and inventory liability. In a medical environment, these benefits also include improved availability and access to items needed for patient care.