Abstract: A method, apparatus and computer program product to detect and apply security policy to active client requests within a secure user session begins by applying a first heuristic to a plurality of requests for a particular resource to identify a pattern indicating of an active client. In one embodiment, the heuristic evaluates a frequency of requests for the particular resource across one or more secure user sessions. Later, upon receipt of a new request for the particular resource, a determination is then made whether the new request is consistent with the pattern. If so, an action is taken with respect to a secure session policy.

Abstract: An approach is provided that receives and processes a software change package. The software change package includes changes to an installed software product. Change metadata corresponding to the changes included in the software change package is also received. Support data corresponding to the software change package is also received with the support data includes evaluation data that corresponds to the software change package. The evaluation data being data that was gathered from other customer installations of an upgraded software product that previously installed the software change package. Customer configuration data items are retrieved and the customer configuration data items are analyzed along with the received change metadata and the received support data in order to generating an upgrade risk map.

Abstract: A method, apparatus and computer program product to detect and apply security policy to active client requests within a secure user session begins by applying a first heuristic to a plurality of requests for a particular resource to identify a pattern indicating of an active client. In one embodiment, the heuristic evaluates a frequency of requests for the particular resource across one or more secure user sessions. Later, upon receipt of a new request for the particular resource, a determination is then made whether the new request is consistent with the pattern. If so, an action is taken with respect to a secure session policy.

Abstract: An approach is provided that receives and processes a software change package. The software change package includes changes to an installed software product. Change metadata corresponding to the changes included in the software change package is also received. Support data corresponding to the software change package is also received with the support data includes evaluation data that corresponds to the software change package. The evaluation data being data that was gathered from other customer installations of an upgraded software product that previously installed the software change package. Customer configuration data items are retrieved and the customer configuration data items are analyzed along with the received change metadata and the received support data in order to generating an upgrade risk map.

Abstract: This disclosure describes a method of and system for provisioning of shared account credentials to provide authorized access to shared or delegated accounts. Preferably, an enterprise single sign-on (E-SSO) system is used to manage the shared account or control delegation of account access, and preferably the shared or delegated account credential is not exposed to the end user. The described technique enables temporary delegation of account privileges to a member of a shared role. Using the described approach, an information technology (IT) account may be shared so that a user who needs to perform a shared duty can do so in the context of a shared role and without having control over the account itself. The approach facilitates delegating the use of a single account to one of a member of the shared role.

Abstract: A method for detecting and applying security policy to active client requests within a secure user session begins by applying a first heuristic to a plurality of requests for a particular resource to identify a pattern indicating of an active client. In one embodiment, the heuristic evaluates a frequency of requests for the particular resource across one or more secure user sessions. Later, upon receipt of a new request for the particular resource, a determination is then made whether the new request is consistent with the pattern. If so, an action is taken with respect to a secure session policy. In one embodiment, the action bypasses the secure session policy, which policy is associated with an inactivity time-out that might otherwise have been triggered upon receipt of the new request. In addition, a second heuristic may be applied to determine whether a response proposed to be returned (in response to the new request) is expected by the active client. If so, the response is returned unaltered.

Abstract: A method for detecting and applying security policy to active client requests within a secure user session begins by applying a first heuristic to a plurality of requests for a particular resource to identify a pattern indicating of an active client. In one embodiment, the heuristic evaluates a frequency of requests for the particular resource across one or more secure user sessions. Later, upon receipt of a new request for the particular resource, a determination is then made whether the new request is consistent with the pattern. If so, an action is taken with respect to a secure session policy. In one embodiment, the action bypasses the secure session policy, which policy is associated with an inactivity time-out that might otherwise have been triggered upon receipt of the new request. In addition, a second heuristic may be applied to determine whether a response proposed to be returned (in response to the new request) is expected by the active client. If so, the response is returned unaltered.

Abstract: This disclosure describes a method of and system for provisioning of shared account credentials to provide authorized access to shared or delegated accounts. Preferably, an enterprise single sign-on (E-SSO) system is used to manage the shared account or control delegation of account access, and preferably the shared or delegated account credential is not exposed to the end user. The described technique enables temporary delegation of account privileges to a member of a shared role. Using the described approach, an information technology (IT) account may be shared so that a user who needs to perform a shared duty can do so in the context of a shared role and without having control over the account itself. The approach facilitates delegating the use of a single account to one of a member of the shared role.