Abstract: A remote services architecture which includes a remote services proxy, an intermediate mid level manager, an applications mid level manager, and an application server coupled to the remote services proxy. The remote services proxy provides communications flow management. The intermediate mid level manager provides data queue management, transaction integrity and redundancy. The intermediate mid level manager is scalable to a customer location or a service provider location based upon the needs of the customer. The applications mid level manager provides data normalization and integration with a mail server data flow. The application server provides persistent storage of remote services infrastructure information.

Abstract: This invention relates to a table (10) that includes a table top (11) having an upper support surface that in use lies in a substantially horizontal plane. The table top (11) is supported by an upstanding post (14) which includes a lower end portion that is spaced from said table top and is supported in a generally upstanding attitude by a plurality of supports (17) that extend outwardly from said lower end portion, each of said supports including a distal end portion that in use is adapted to engage a foundation. One of said supports (17a) is adjustable and wherein movement of the adjustable support is controlled by control means (39) housed within the post (14) adjacent the table top (11).

Abstract: The invention relates to a remote services communication module which includes: a communication protocol and a communication encryption module. The communication protocol module provides support for an application level protocol used in a remote services system. The communication encryption module supports plug-in encryption modules.

Abstract: The invention relates to an apparatus for interfacing between a plurality of service modules and a remote services system which includes a service module application program interface. The service module application program interface provides an interface between the plurality of service modules and a remote services infrastructure. The service module application program interface is distributed within the remote services infrastructure.

Abstract: The system for managing bandwidth in a remote services system provides an infrastructure that enables a customer to control bandwidth utilization in accordance with specified network performance criteria. The architecture is broadly comprised of a bandwidth management system that operates in conjunction with aggregation Mid-level Manager and application Mid-level Managers controlled by the service provider. The customer deployment can be implemented using a single proxy or a plurality of proxies. Customer access to system resources is controlled by a service provider web-access portal controlled by the service provider.

Abstract: The system for prioritizing data flow in a low bandwidth environment provides an infrastructure for ensuring that urgent data, such as messages, can be rapidly communicated to system components while also ensuring that the system bandwidth is optimized to accommodate the transfer of larger, less urgent data files. The architecture is broadly comprised of a bandwidth management system that operates in conjunction with aggregation Mid-level Manager and application Mid-level Managers controlled by the service provider. The customer deployment can be implemented using a single proxy or a plurality of proxies. Customer access to system resources is controlled by a service provider web-access portal controlled by the service provider.

Abstract: A remote services architecture which includes a remote services proxy, an intermediate mid level manager, an applications mid level manager, and an application server coupled to the remote services proxy. The remote services proxy provides communications flow management. The intermediate mid level manager provides data queue management, transaction integrity and redundancy. The intermediate mid level manager is scalable to a customer location or a service provider location based upon the needs of the customer. The applications mid level manager provides data normalization and integration with a mail server data flow. The application server provides persistent storage of remote services infrastructure information.

Abstract: The system for managing bandwidth in a remote services system provides an infrastructure that enables a customer to control bandwidth utilization in accordance with specified network performance criteria. The architecture is broadly comprised of a bandwidth management system that operates in conjunction with aggregation Mid-level Manager and application Mid-level Managers controlled by the service provider. The customer deployment can be implemented using a single proxy or a plurality of proxies. Customer access to system resources is controlled by a service provider web-access portal controlled by the service provider.

Abstract: The invention relates to an apparatus for interfacing between a plurality of service modules and a remote services system which includes a service module application program interface. The service module application program interface provides an interface between the plurality of service modules and a remote services infrastructure. The service module application program interface is distributed within the remote services infrastructure.

Abstract: The invention relates to a remote services communication module which includes: a communication protocol and a communication encryption module. The communication protocol module provides support for an application level protocol used in a remote services system. The communication encryption module supports plug-in encryption modules.

Abstract: The invention relates to delivering a message from a customer to a remote services system which includes: a unique identifier. The remote services system assigns a message a unique identifier. The message and the unique identifier is transmitted from the customer to the remote services system. The message is saved with the customer until an acknowledgement of the receipt of the message is received by the customer. Using the unique identifier, the receipt of the message from the remote services system to the customer is acknowledged when the message is received. A copy of the message is discarded when receipt of the message is acknowledged. The message is retransmitted when the receipt of the message is not acknowledged. Additionally, invention relates to delivering a message from a customer to a remote services system which includes a unique identifier. The remote services system assigns a message a unique identifier.

Abstract: The present invention relates to a data delivery mechanism which allows a remote services infrastructure back-channel to be independent of a network layer. More specifically, the data delivery mechanism allows back-channel communication without the need for network parameters. In the remote services infrastructure back-channel communication is based upon an internally allocated remote services ID where communication is always established in a forward direction.

Abstract: The invention relates to an interfacing between a systems management system and a remote services system which includes: a system management application program interface, a systems management system, and a systems management integrator. The systems management application program interface collects and detects information from the systems management system using a systems management integrator. The systems management integrator interfaces with the systems management system via the systems management application program interface. The systems management system provides and receives information for the remote services system and provides and receives information from a systems management integrator application program interface. The systems management integrator application program interface provides a normalization point where data from the systems management system is normalized to a remote services system standard.

Abstract: The invention relates to remote services system that includes an automatic communication and security reconfiguration system that can reconfigure system components when communication back to the system servers has been disrupted. If the system detects a communication error related to configuration of a system component, the communication module obtains corrected data parameters and installs those parameters automatically on the system component. System communication parameters are stored in a secure database controlled by the service provider. Access to the database is controlled by a service provider web site.

Abstract: When a message is originated at an application server of the remote services system for a group of destinations, a single instance of a message is transferred from the application server to an intermediate MLM on the path of the group of components. The intermediate MLM duplicates the message for all of the final destinations and transmits the message. Thus, the network resources used between the application server and the multiple destinations are minimized as no redundant transfer occurs between the application server and the intermediate MLM. This method is further enhanced when the intermediate MLM is located on the customer network and thus traffic to and from the customer network is reduced. The invention relates to communicating in a remote services system which includes a forward channel communication and a back-channel communication. The a forward channel communicates using a forward channel communication path. The back-channel communicates using a back-channel communication path.

Abstract: The invention relates to a remote services architecture which includes: a remote services infrastructure. The infrastructure controls remote service delivery and provides remote services data management. The service module, interacts with the remote services infrastructure to provide a specific service. The service module is segmented from the remote services infrastructure. Additionally, the invention relates to a remote services infrastructure architecture which includes: a remote services proxy and an applications server. The remote services proxy provides communications flow management. The applications server is coupled to the remote services proxy module.

Abstract: The remote services system provides a process for confirming the identity of a message sender by comparing the claimed identity contained in the message itself against the network identity of the sender. The identity verification is implemented by a communication module that performs a validation process upon receipt of a message. The identity verification process implemented by the remote services system is accomplished by linking the claimed identity at the network level with the identity indicated at the application level. The invention relates to an architecture for confirming the identity of a message sender on a remote services system, which includes a communication module and a mid-level manager. The communications module is operable to transmit a message. The cryptographic module contained in the communication module encrypts the data stream in the message.

Abstract: The system for prioritizing data flow in a low bandwidth environment provides an infrastructure for ensuring that urgent data, such as messages, can be rapidly communicated to system components while also ensuring that the system bandwidth is optimized to accommodate the transfer of larger, less urgent data files. The architecture is broadly comprised of a bandwidth management system that operates in conjunction with aggregation Mid-level Manager and application Mid-level Managers controlled by the service provider. The customer deployment can be implemented using a single proxy or a plurality of proxies. Customer access to system resources is controlled by a service provider web-access portal controlled by the service provider.