Abstract: The present disclosure relates to automatic conversion of travel data encoded in Computer Reservations System (CRS) format into corresponding human-readable information, and subsequent presentation of that human-readable travel information to a user to enable booking of a travel item corresponding to the travel item information. CRS systems and databases provide data encoded in formats that make it difficult for a travel agent to convey corresponding travel items to a user. The present disclosure provides systems and methods that can automatically convert encoded CRS travel data input through an agent communication interface into a human-readable representation of travel items available through an electronic travel item marketplace. The system can further present the human-readable representation to the user through a user chat interface, which enables the user to book the travel items without further actions by the travel agent.