Patents by Inventor Troy B. Hook

Troy B. Hook has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Automated teller machine (ATM) exception identification and analysis
    Patent number: 12499429
    Abstract: Arrangements for identifying, analyzing, and remediating automated teller machine (ATM) exceptions are provided. A computing platform may configure an exception mapping table to match an exception code to a corresponding exception type. The computing platform may receive exception codes associated with one or more automated teller machines (ATMs). The computing platform may map the exception codes to corresponding exception types. The computing platform may compile exception ranking information into a ranked list. The computing platform may identify a subset of ATMs to take action on. The computing platform may identify actions to remediate issues related to the exception codes. The computing platform may automatically execute the identified actions.
    Type: Grant
    Filed: May 22, 2024
    Date of Patent: December 16, 2025
    Assignee: Bank of America Corporation
    Inventors: Daryl K. Ujita, Cindy L. Cliff, Jane M. Lauritzen, Adam L. Newell, Joshua J. White, Alex Ledezma, Troy B. Hook, Purvi Jariwala, Chanda Jill Cross
  • Automated Teller Machine (ATM) Exception Identification and Analysis
    Publication number: 20250363473
    Abstract: Arrangements for identifying, analyzing, and remediating automated teller machine (ATM) exceptions are provided. A computing platform may configure an exception mapping table to match an exception code to a corresponding exception type. The computing platform may receive exception codes associated with one or more automated teller machines (ATMs). The computing platform may map the exception codes to corresponding exception types. The computing platform may compile exception ranking information into a ranked list. The computing platform may identify a subset of ATMs to take action on. The computing platform may identify actions to remediate issues related to the exception codes. The computing platform may automatically execute the identified actions.
    Type: Application
    Filed: May 22, 2024
    Publication date: November 27, 2025
    Inventors: Daryl K. Ujita, Cindy L. Cliff, Jane M. Lauritzen, Adam L. Newell, Joshua J. White, Alex Ledezma, Troy B. Hook, Purvi Jariwala, Chanda Jill Cross