Patents by Inventor Troy Elliott Molander

Troy Elliott Molander has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Monitoring framework
    Patent number: 11172065
    Abstract: One or more embodiments related to a method that includes querying a data store for current interaction data between call center personnel and customers. The call center personnel are grouped into call center groups. The method further includes determining, for at least some call center groups, a current interaction metric specific to the call center group. The current interaction method is provided for each of the at least some call center groups.
    Type: Grant
    Filed: June 17, 2020
    Date of Patent: November 9, 2021
    Assignee: SPLUNK INC.
    Inventors: Troy Elliott Molander, Steven Shaun McIntyre, Ricky Gene Burnett
  • Framework for group monitoring using pipeline commands
    Patent number: 10728389
    Abstract: One or more embodiments related to a method that includes querying a data store for current interaction data between call center personnel and customers. The call center personnel are grouped into call center groups. The method further includes determining, for at least some call center groups, a current interaction metric specific to the call center group. The current interaction method is provided for each of the at least some call center groups.
    Type: Grant
    Filed: April 30, 2019
    Date of Patent: July 28, 2020
    Assignee: Splunk Inc.
    Inventors: Troy Elliott Molander, Steven Shaun McIntyre, Ricky Gene Burnett
  • Hierarchy based graphical user interface generation
    Patent number: 10659609
    Abstract: One or more embodiments related to a method of generating a graphical user interface. The method includes obtaining an interface hierarchy having multiple nodes, where each node defines a visualization for the node, and the interface hierarchy defining an ordering on the nodes. The method further includes traversing the interface hierarchy starting with a selected node to obtain a subhierarchy, and creating the graphical user interface from a general interface by populating the general interface with the visualization. The method further includes providing the graphical user interface.
    Type: Grant
    Filed: January 24, 2019
    Date of Patent: May 19, 2020
    Assignee: Splunk Inc.
    Inventors: Troy Elliott Molander, Steven Shaun McIntyre
  • HIERARCHY BASED GRAPHICAL USER INTERFACE GENERATION
    Publication number: 20190158667
    Abstract: One or more embodiments related to a method of generating a graphical user interface. The method includes obtaining an interface hierarchy having multiple nodes, where each node defines a visualization for the node, and the interface hierarchy defining an ordering on the nodes. The method further includes traversing the interface hierarchy starting with a selected node to obtain a subhierarchy, and creating the graphical user interface from a general interface by populating the general interface with the visualization. The method further includes providing the graphical user interface.
    Type: Application
    Filed: January 24, 2019
    Publication date: May 23, 2019
    Inventors: Troy Elliott Molander, Steven Shaun McIntyre
  • Graphical user interface generation using a hierarchy
    Patent number: 10244114
    Abstract: One or more embodiments related to a method of generating a graphical user interface. The method includes obtaining a metric interface hierarchy having multiple nodes, where each node defines a visualization for the node, and the metric interface hierarchy defines an ordering on the nodes. The method further includes traversing the metric interface hierarchy starting with a selected node to obtain a subhierarchy, and creating the graphical user interface from a general interface by populating the general interface with the visualization from each node in the subhierarchy according to the ordering. The method further includes providing the graphical user interface.
    Type: Grant
    Filed: August 24, 2018
    Date of Patent: March 26, 2019
    Assignee: Splunk, Inc.
    Inventors: Troy Elliott Molander, Steven Shaun McIntyre
  • Graphical user interface for call center analysis
    Patent number: 10091358
    Abstract: One or more embodiments related to a method of generating a graphical user interface. The method includes obtaining a metric interface hierarchy having multiple nodes, where each node defines a visualization for the node, and the metric interface hierarchy defines an ordering on the nodes. The method further includes traversing the metric interface hierarchy starting with a selected node to obtain a subhierarchy, and creating the graphical user interface from a general interface by populating the general interface with the visualization from each node in the subhierarchy according to the ordering. The method further includes providing the graphical user interface.
    Type: Grant
    Filed: June 26, 2017
    Date of Patent: October 2, 2018
    Assignee: Splunk Inc.
    Inventors: Troy Elliott Molander, Steven Shaun McIntyre
  • Call center analysis
    Patent number: 10069972
    Abstract: One or more embodiments related to a method that includes querying a data store for current interaction data between call center personnel and customers. The call center personnel are grouped into call center groups. The method further includes determining, for at least some call center groups, a current interaction metric specific to the call center group. The current interaction method is provided for each of the at least some call center groups.
    Type: Grant
    Filed: June 26, 2017
    Date of Patent: September 4, 2018
    Assignee: Splunk, Inc.
    Inventors: Troy Elliott Molander, Steven Shaun McIntyre, Ricky Gene Burnett