Abstract: A configurable interactive voice response messaging control and monitoring system (10) includes a user interface (16) enabling a dynamic selection of groups based on one or more among area codes, interactive voice response system locations, or call types, a database (18) containing a status of override messages accessible by the user interface, and an interactive voice response system (14) coupled to the database for playing override messages as dynamically controlled by criteria set in the database. The system can further include a network operating center (NOC) (26) coupled to the database for monitoring the status of override messages. The NOC can also be coupled to an enterprise telecom system (28) enabling monitoring of the status of override messages by one or more call centers (31, 32, 33) coupled to the enterprise telecom system. Note, override messages can also be controlled by responses to API triggers where an outage condition exists.