Abstract: The system for interconnecting circuit-based terminal devices with packet-based terminal devices in a voice communication connection (packet-based terminal device addressing system) provides service capabilities that allow a calling party to address packet-based terminal devices without consuming telephone numbers. In this case, the calling party, using a circuit-based terminal device such as a traditional telephone or video telephone, initiates a call to a called party, using the called party's telephone number. The packet-based terminal device addressing system presumes that the owner of the packet-based terminal device also owns a circuit-based terminal device and therefore reuses the point of presence address of the circuit-based terminal device (telephone number) for the packet-based terminal device.

Abstract: A method and apparatus for utilizing an Internet web server to direct the processing of operator assistance type calls. A Telephony web browser is connected to a switch to receive customer signals over a voice channel and switch signals over a data channel. Responsive to receipt of inputs over the voice and data channels, the telephony web browser generates a request comprising a uniform resource locator (URL) segment which is transmitted to a web server. The web server responds with a Hypertext Markup Language (HTML) page which the telephony web browser converts into a request to the switch to establish the call connection. The telephony web browser can also control visual display to an operator work station for calls wherein the work station controls the call.